My responsibilities include:Interacting with customers both in person and over the phone.Repairing and replacing computer components such as hard drives, memory, optical drives, laptop displays, motherboards, and keyboards.Diagnosing, troubleshooting, and fixing software issues. Tracking time and entering notes for multiple systems at one time.Managing disaster recovery solutions for managed services clients.Maintaining Labtech monitoring software and server for managed clients.Setting up and managing hosted Microsoft exchange 2013Providing on-site and remote support for clients.Dispatching other technicians for on-site and remote support.Coordinating vendor support for third-party applications such as Quickbooks.Completed internal projects to enhance and streamline processes.

I provide Tier 2 support for desktop computers of varying manufacturer and models including Dell, HP, Toshiba, and Fujitsu. This includes both desktops and laptops. I repair and replace printers, faxes, and multifunction devices. I also support our wired and wireless network, and manage our domain through active directory. I assist in managing the phone system and the servers in our data center. I coordinate department moves of all IT related equipment. I build all replacement computers through the use of Norton Ghost. I also support all mobile devices including android and iOS devices.

I provided on-site assistance at St. Rose Ambulatory & Surgery Center in Great Bend, KS. While there I replaced all of the computers in the facility and assisted the current services analyst with ticket tracking and issue resolution.

Assist users with tier 1 technical support, including basic software and hardware assstance, and use of internal systems such as Blackboard, Lotus Notes, and VPN.