Lead a team of three recruiters who are recruiting for high-impact roles like technicians, mechanics, and shop supervisors. Partner with hiring managers to create strategic hiring plans and develop interview guides aligned with our commitment to student safety and care.Oversee candidate pipeline, track hiring metrics, and manage workforce needs across the US. Use data-driven insights to improve recruitment processes and enhance team efficiency.Manage workflows in Workday, ensuring seamless operations and high-quality candidate experiences.

• Collaborated with hiring managers across various departments to determine recruitment needs. • Elevated the candidate experience by communicating with candidates throughout the selection process. • Interviewed candidates to determine skill fit. • Developed a recruiting strategy that promotes both profit and efficiency for the company.• Posted jobs to LinkedIn, Indeed, CareerBuilder, Craigslist, Handshake, and other various niche job boards. • Sourced passive candidates using LinkedIn Recruiter and Indeed's resume database. • Collaborated with other HR staff to ensure a smooth onboarding process. • Trained hiring managers on the company's hiring process, including the use of the Application Tracking System.

• Collaborated with field and regional management teams to determine maintenance and technician hiring needs. • Participated in career fairs across the country to increase hiring potential in hard-to-fill areas. • Built professional relationships with career services departments at various colleges throughout the US and Canada. • Compiled recruiting data for weekly reports. • Trained hiring managers in Canada on the hiring process and the Applicant Tracking System. • Sourced candidates on LinkedIn's Recruiter and Indeed's resume database.• Assisted in the creation of a company-wide maintenance manager interview guide. • Conducted phone screens with candidates who applied to a hard-to-fill position.

• Delivered internet support to an average of 85 customers every day.• Educated customers on how to use Citi's online banking platform and complete online banking forms.• Consistently maintained a 98% Net Promoter Score through quality control and first-time resolution.• Adhered to company policies and verbatim statements to consistently achieve Citi's call-time metrics,quality standards, and other KPIs.• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

• Managed staffing and human resources for up to 15 logistics and manufacturing companies. • Finalized payroll for a headcount of 100 employees per week.• Conducted up to 10 daily orientations for up to 50 employees.• Cold called new candidates and conducted phone screens.• Developed strategic recruiting strategies to reach around 4200 billed hours per week. • Maintained customer relationships for high-value national accounts.

• Led and managed a team of over 20 crew trainers who were responsible for training all new hires. • Developed recruiting plans to meet staffing needs.• Increased hiring by 25% by creating an employee referral program.• Acted as the primary decision-maker in the general manager's absence.• Controlled P&L costs by actively managing labor, food, and other expenses.• Created weekly schedules for up to 100 employees.• Improved new hire documentation compliance by implementing a multi-check system.• Promoted over 200 employees to trainers by co-creating a multi-store train-the-trainers program.