Dustin Hatch Email & Phone Number

Albertville, Mn, Us

Albertville, Mn, Us

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Rdg Group

• Translated business strategy into employee specific talent strategies (including current/future skill gap analysis, training introduction and revision and KPI analysis). Managed sales and support teams to deliver results. • Leadership training and development. New Manager Training and store operational assessment. Talent review and succession planning activities and coaching. Ensured collaboration amongst store management teams and corporate field support teams. Delivering positive outcomes in talent development and performance management levers. • Managed operational procedures and business practices of multiple business units. Ensured corporate wide initiatives were properly executed and held leadership accountable for store initiatives. Innovated select customer engagement strategies that were adopted company wide.• Executed results/competency-based talent assessments and performance management systems that strengthened the company’s talent pool. Collaborated with senior leadership to strengthen employee engagement results, resulted in a better alignment with company values and productivity expectations.• Collaborated with talent development colleagues to design and deliver career development workshops, equipping employees and managers with tools, resources and support to engage in more experience-based development activities.

• Managed P&L statements, collaborated with other team leaders to innovate improved business practices to maintain department financial responsibility. • Managed a team that piloted the integration of geek squad services into home audio installation. Identified sales person skill gaps and provided proper training and education to improve skill sets. • Recruited and managed a team of twelve sales persons and delivered consistent sales results of goods and services. Facilitated the initiation of new customer engagement strategies including sales lead software.• Aligned business needs with outside vendors to provide additional services for consumers while launching the Magnolia store in store concept

• Multi-divisional management, including store sales team, operations, in-home installation services and off site mobile installation bay. Managed day-to-day business practices of 60 employees across two locations. • Contributed to new market expansion including recruitment, human resources training, sales training and facility management. Overseer of cite construction, store build out and marketing deployment. Experienced in new store grand openings and new market infiltration.• Managed customer contact points. Drove exceptional customer engagement strategies. Delivered performance appraisals that increased customer satisfaction ratings by 15%.• Maintained store P&L statements, reconciled store expenditures and accounts payable. Collaborating and developing relationships with other business owners in the community.• Facilitated sales trainings on a local and national level.

Master Of Business Administration (M.B.A.), Industrial And Organizational Psychology

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities