Reporting to the CEO and working closely with the Engineering Group, I am responsible for the overall Quality Assurance/Quality Control of procured and manufactured products as well as after-sales Customer Service, Repair, and Warranty support. I provide quality-related support, advice, and assistance to Management, Operational Staff, Engineering, Suppliers, and our Customers. I design and implement methods for data collection and analysis, process control and process improvement, defect reduction efforts, quality inspection triggers, inspection and repair criteria and limits, and quality inspection records…Leveraging dynamic teams, robust data management, and keen analysis to make cost-effective and cross-functional Root Cause/Corrective & Preventative Action decisions for a $180M company.• Designed and launched multiple int’l, fleet-wide Field Service repair and upgrade campaigns. Corrected Sales, Engineering and Manufacturing issues - mitigated customer down-time and extended life cycle of critical assets.• Developed, executed, and analyzed Internal/External quality data reporting measures to identify and correct negative trends. Initiated company’s first-ever Quality Alert, Supplier Corrective Action Request, and 8D processes.• Established Quality and Customer Service SOPs– cut average Defects per Unit by over 50% across all product lines, resulting in significant increase in manufacturing through-put and reduction in warranty expenses in under one year.

(Both on-site and remote) Reporting to the Director of Quality, I was responsible for ensuring compliance with Federal Aviation Regulations (FARs), Manuals, Policies, and Procedures of the 14 CFR part 145 Maintenance, Repair, and Overhaul (MRO) Station. Directly involved in developing and implementing QMS policies, processes, and objectives for a growing Repair Station, establishing the crucial groundwork for successful business growth and cultural climate development. Hands-on leadership in continuous improvements, quality audits, and decisions of aircraft airworthiness; directing teams of mechanics and inspectors to operate in accordance with Repair Station Quality Control Manual procedures and FARs to ensure critical aviation safety standards are adhered to, always. • Inspected work of aircraft mechanics performing maintenance, modification, repairs, and overhaul of 14 CFR Part 121 aircraft and components, ensuring adherence to quality standards and regulatory procedures. • Prepared and maintained detailed repair and inspection reports, and aircraft/component records. Created, controlled, and maintained Repair Station manuals, documents, records.• Also served as Training Manager & Instructor, ensuring all technicians are properly trained and training records are accurately maintained. Oversaw 30,000 sq ft hangar facility and served as the main point-of-contact/liaison between Repair Station and the FAA - handling all FAA requests, site surveillance audits, and Repair Station Manual revisions.

Senior Advisor and assistant to Aircraft Maintenance Squadron’s (AMXS) Chief/Senior Enlisted Leader. Oversaw 800 personnel from 13 diverse career fields. Responsible for a fleet of 28 B-52 bombers valued at more than $2.3 Billion. Executed 1.3K annual flights in support of six flying squadrons to meet mission requirements. Accountable for all aircraft maintenance production, long-range scheduling and management plans, aircraft utilization, and daily cross-functional operations, as well as personnel administrative processes and training requirements. Evaluated and advanced maintenance policy and procedures, analyzed quality indicators, corrected findings, and led long-term improvement processes. Chaired professional development and mentorship initiatives. As Self-Assessment Program Manager, administered 168 internal audit checklists with 12K inspectable items annually. Scrutinized program and policy compliance, developed and verified corrective action/re-validation plans.

Unit’s Senior Enlisted Leader to 840 Total Force (military & civilian) personnel from 11 career fields. Accountable for all aircraft maintenance and production, long-range management planning, daily operations, and personnel administrative action processes. Oversaw fleet of 20 B-52s valued at over $1.8 Billion and $65 Million in support equipment. Executed $54.5 Million Flying Hour Program in support of four distinctly different flying squadrons. Evaluated and advanced maintenance policy and procedures, scrutinized quality, enforced discipline, and briefed Senior Leaders on aircraft capabilities and training. Responsible for all employee relations, personal and professional development, conflict resolution, and discipline. Implemented Root Cause Analysis (RCA) and Corrective Action Plans for Quality Assurance findings; achieved 94% QA inspection pass rating within three months—98% monthly and 95% quarterly pass rate within six months.

Led a diverse team of 140 Aircraft Specialists from six career fields (Comm/Nav, Guidance/Control, Electro/Environmental, Hydraulics, Jet Engines, Electronic Countermeasures). Managed maintenance operations, scheduling, and training to ensure quality maintenance on 14 aircraft worth over $1.3 Billion. Performed Production, Quality Assurance and Supervisory inspections, identified and tracked QA trend indicators to initiate Root Cause Analysis and Corrective Action Plans. Developed long-range plans and schedules to guarantee adequate resources to support nuclear and conventional combat commitments. Principal advisor to Production and Leadership teams on headcount and technical issues. Coordinated contracted field team visits, depot-level repairs, and modernization efforts.