Dustin English Email and Phone Number

Currently oversee a team of 7 responsible in supporting both state and local agencies in public safety, higher education, non-profit, and more. The territory supports approximately 14M people in Southern California and the State of Hawaii. Manage over $3M+ in annual sales growth, while maintaining and increasing a near $50M base of customers. Train, coach, and mentor staff members to ensure optimal sales results.

Engage with government agencies to identify possible new business opportunities and to grow their efficiencies. A focus for delivering exceptional customer support and service, with an eye for identifying innovative solutions. Focused on negotiating partnerships and relationships, writing proposals and responding to RFPs.150% + to Quota Attainment in 2019600%+ to Quota Attainment in 2020*

Currently oversee a team of 6 responsible for a public safety, government and non-profit agencies that support approximately 7M people in the Houston Gulf Coast market. Manage over $1M+ in annual sales growth, while maintaining and increasing a near $10M base of customers. Train, coach, and mentor staff members to ensure optimal sales results.Notable Sales Achievements:** 10% YOY Growth '18** 130%+ to Sales Revenue '18** 115%+ to Quota '18** Improved Strategic Quota from 60% to nearly 270% '18

Engaged with government agencies to identify possible new business opportunities and to grow existing accounts. Delivered exceptional customer support and service, with an eye for identifying innovative solutions. Negotiated and closed sales, wrote proposals and responded to RFPs, and led training for new customers. Notable Achievements:**Led Pacific Market in 2017 for IoT quota attainment in Public Sector.

Managed teams with up to 4 managers, as well as staffs of up to 30 members during four consecutive new store launches. Aided with staff training and development, as well as hiring and promotion decision-making. Completed sales reporting and financial analysis; managed cash and inventory levels to align with company protocols. Maintained current accounts, identified new business, and grew customer base.Notable Achievements:**Started at PNW (South Hill, Puyallup); moved its percentage of small business to the top 5 in the region; developed and promoted 6 individuals.**Transferred to Capital Mall location; moved from the 54th ranked store in PNW to a Top 5 store YOY; resulted in a 60% growth in production out of this location; developed and promoted 4 individuals.**Transferred to another bottom 10 store within the district; moved performance to a top 15 store within a 6-month period. **Transferred to another bottom performing store; moved location to the #1 business team on the West Coast with the best customer experience in the PNW.**Led the company as a District Open Enrollment (Insurance Adds) in Spring 2015.**Led all stores in the district in Retail to Business from 2013 to 2015.**Achieved Winner’s Circle (top 15% of the company).

Met and exceeded quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Maintained and grew existing customer base and managed churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Delivered exceptional customer service to individuals visiting the Verizon Wireless store. Responded to billing inquiries, equipment replacement, and processing price plan changes and upgrades. Supported administrative functions of the store, including cash management and asset protection of store inventory. Reconciled cash (bank deposit, safe fund/till fund, daily financial transactions). Notable Achievements:**Achieved the Winner’s Circle (top 15% of the company)