Dustin Jiles Email & Phone Number

New Albany, Indiana, United States

Santa Barbara, California, United States

Santa Barbara, California Area

Santa Barbara, California

Santa Barbara, California Area

Open source full-stack monitoring. From bare metal to Kubernetes—get complete visibility across every system, every protocol, every time. 200+ Plugins maintained by experts5,000+ Github stars400,000+ Monthly installsConsolidate existing monitoring tools without sacrificing the interfaces they depend upon (e.g. Nagios plugins, StatsD libraries, Prometheus exporters, and more). I'd like to show you how Ansible, Chef, and Puppet users leverage Sensu as the feedback loop for their application and infrastructure engineering teams. Monitoring does not require additional workflows, but instead, enhances your existing app and IAC dev workflow.Learn more by joining our community Slack channel today:http://slack.sensu.io

Santa Barbara, California Area

- Perform SE duties on trial calls as scheduled by AEs. Includes technically understanding prospect needs, technology skill level, and supporting AEs with requests to perform technical product demos and perform/assist trial set ups or expansion.- Trial optimization (proactively adding dashboards, creating sample reports, etc. for all trial prospects).- Lead technical/product training for new sales personnel on an ongoing basis.- Day-to-day product/technical support for trial prospects.- Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions.- Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Santa Barbara, California Area

- Create new LogicModules based on company strategic priorities and customer needs- Continually develop deep understanding of LogicMonitor technologies to devise custom monitoring strategies- Research technologies and provide statement-of-work guidance & SKU quoting for custom and/or expedited monitoring requests- Work cooperatively with Customer Success, Professional Services, Product, and Engineering groups to deliver technically apt solutions- Provide exceptional service to customers during the course of development (timely emails and calls to clients, professional/courteous services, etc.).- End-to-end management of the LogicModule request process, using our ticketing system to follow development through to completion- Make improvements to our lab infrastructure as needed to assist in the development and simulation process- Educate colleagues and customers by creating both internal and customer-facing documentation

Goleta, Ca

===== Description =====The Network Engineer (NE) provides great technical solutions and fantastic customer service to FTI Services's customer base. NEs will spend the majority of their time working on site with their customers. They will also spend a percentage of their time working on issues remotely. Approximately 50% of their time will be spent resolving issues in a break-fix manor. The remainder of their time will be spent working on pre-scheduled projects and support agreements.===== Primary Responsibilities ======* Work on and close support tickets (SO)s that are assigned to them.* Work on projects as defined by their Statements of Work (SOW) for FTI Services's client base.* Provide mid-level technical support for FTI Services's client base.* Provide mid-level consulting services to FTI Services's client base.* Respond to NetCARE support alerts that arrive during non-standard hours.* Work on client issues and projects as needed during non-standard hours.===== Secondary Responsibilities =====* Fill in for Remote Support Engineers (RSE) on occasion.* Assist RSEs with complex support issues.* Assist other Network and Senior Network Engineers as needed.* Attend and participate in training and team meetings.===== Other Responsibilities =====* Perform all other tasks as requested by the Engineering Team Supervisor, and the VP of Engineering or other executive team members.

Goleta, Ca

===== Description =====The Remote Support Engineer (RSE) provides remote help desk support to FTI Services's client base. The RSE will typically work from their assigned space within the FTI Services Remote Support Center, but will on occasion travel to customer locations to provide support. Like all customer facing positions with FTI Services, RSEs are expected to provide nothing less than the highest quality of customer service when interfacing with clients.===== Primary Responsibilities ===== * Work on and resolve tickets (SO)s that are assigned to them. * Take inbound telephone-based support requests from clients. * Proactively monitor the health of client systems covered under the NetCARE support product. * See that all client requests are entered into our ticketing/service order system and that all tickets (SOs) are completed to the client’s satisfaction or escalated to another team member (RSM, NE, SNE) for re-scheduling or completion. * Respond to NetCARE support alerts that arrive during non-standard hours. * Work on client issues and projects as needed during non-standard hours.===== Secondary Responsibilities ===== * Fill in for the Remote Support Manager (RSM) as needed. * Assist other RSEs with complex support issues. * Assist Network and Senior Network Engineers as needed. * Contribute substantive knowledge, derived from solving support issues, to the FTI Services's support documentation (wiki, customer folder, etc.) * Attend and participate in training and team meetings.===== Other Responsibilities ===== * Perform all other tasks as requested by the RSM, Engineering Team Supervisor, and the VP of Engineering or other executive team members.