Tier 2 support for pharmacy and scientific laboratory company managing all user hardware and software. Hardware includesWindows (XP+) and Mac (10.10+) workstations and laptops, printers, and company-issued iPhones and iPads. Software rangesfrom managing Office 365 licenses and email accounts to configuration and troubleshooting of specialty pharmacy and labapplications and servers, Sonicwall firewall configuration, and management of multiple VMware virtual application and file servers(Windows Server 2008-2016) including RDP, IIS, and SFTP. Supports travel and remote users who need VPN access and remotedesktop setups.Tickets and projects are tracked and managed in an online portal accessible to the users via browser or email. Organizing companytech data and information through creation and maintenance of knowledgebase article and Sharepoint.

Designed, budgeted, and purchased for large scale corporate projects. Coordinated with facility contacts nationwide to build newand upgrade existing conference rooms with Crestron equipment. Additional roles included onsite installation and support of AVsystems in an assigned geographical area and enterprise network and VOIP support including diagnosing and correcting issues withCisco, Avaya, and Nortel phones and call managers and Cisco network equipment.

Primary dispatch role responsible for engaging high-level support for a large corporate healthcare system as well as frontline callcenter support when needed. Responsible for desktop, server, printer, and application troubleshooting and support, includingfacilities maintenance requests. Worked frequently with no supervision while responsible for urgent support issues for 60,000+employees.

Designed and maintained a local network using Windows Server 2012 and several workstations for a production environment.Used industry-standard error-checking software for manufacturing CD and DVD media. Processed and scheduled orders.Maintained a relationship with international clients via email and telephone. Assistant to department manager and was responsiblefor a small team of employees working in IT and Premastering. Prepared user guides and manuals detailing the use of severalrelevant software applications for client and in-office use.

Provided technical support by troubleshooting for Internet, webhosting, VOIP, and satellite TV services for severaltelecommunications companies. Used a standard office telephone system to make and receive calls. Successfully navigated andupdated customer service database management systems daily.