Building the Trust & Safety program at Vercel, including teams and processes that handle high-risk escalations/incident management, user policy, product trust, platform abuse, and legal requests.

• Product design and development, next-generation wearable interface and systems• Built company and managed 6-person product development team• Intensive interview-based customer discovery and market research (Steve Blank methods)• Created IP/licensing portfolio with 4 patents *granted*• Won National Science Foundation grant funding

• Product Engineer and Operations for Hackaday.io, online electronics education community• New feature development: online classes, meetups, and project-tracking mobile apps• Created Hackaday API and Hackaday App backend infrastructure• Refactored codebase, upgraded build systems, CI pipeline-as-code

• Built out core security features involving asymmetric cryptography and authentication• Developed and ran Accounts Service and API (MERN stack)• Agile/scrum master for web team, developing RESTful APIs and app consumers

• Started Product Policy team - "Ensure the products we build inspire trust in Twitter"• Product stakeholder for: Abuse, CSAM, Privacy, Trademark & Intellectual Property, LE requests, etc.• New product/feature/acquisitions integration with Trust & Safety systems and coverageImpact & Accomplishments: • Helped design Mute & Block features • Designed Photo Tagging safety systems • NSFW & Illegal Media system, media policy, media review operations • PhotoDNA and CSAM system integration • Direct Messaging product & policy development • Abuse Reporting integration • Geolocation constraints • M&A integrations (Vine, Twitpic)

• Researched and created new Abuse policies and policy frameworks• Designed Twitter Rules, Abuse & Harassment policy and operations workflows• Created media policy & standards, review tools, review workflows• CSAM & Involuntary Pornography (revenge porn) policy and workflows• Built general ticket resolution automation tool to increase T&S agent efficiency

• Developed flight scheduling website (LAMP stack) and produced editorial content• Built out site features like position tracking, crew/shift management, and photo processing pipeline• Drove sales using targeted adWords advertising campaigns• Produced Zeppelin advertising with five-story-high airship wraps

• Built operations team, supporting 18 million users• Created policies and operations to solve general user problems, abuse, and complex misuse • Produced instructional blogs, application copy, videos, and reviewed licensing contracts

• Produced major weekly Chicago newspaper in multi-form workflow: local, suburban, online • Editorial sections design, special sections design, print and online ads, etc.• Managed weekly press-check at printing facility