Dustin Monroe Email & Phone Number

Financial Oversight: Managed the budget, ensuring cost-effective operations and financial targets were met or exceeded; implemented financial controls that reduced expenses without compromising service quality.Inventory Management: Oversaw inventory acquisition and sales strategies, utilizing market analysis to optimize stock levels and ensure a diverse and competitive inventory, leading to a 95% reduction in unsold inventory.Staff Development: Conducted regular performance evaluations and provided constructive feedback, leading to a 100% improvement in employee satisfaction and retention rates.Customer Experience: Implemented new customer service protocols and complaint resolution processes, enhancing the overall customer experience and achieving a 100% increase in customer satisfaction ratings.Marketing & Promotions: Designed and executed effective marketing campaigns and promotional events, boosting dealership visibility and attracting new customers, resulting in a 100% increase in foot traffic.Compliance & Standards: Ensured adherence to industry regulations and dealership policies, successfully passing all inspections and audits with no significant issues or violations.

Dallas, Texas, Us

•Oversee's the purchasing of vehicles for the dealership.•Finds and researches prospective purchase deals and negotiates the purchase terms and contract. •Reviews potential vehicle acquisitions to ensure that they are the right fit for the organization. •Creates a long-term purchasing strategy and determining the financial impact of the takeover.•Directed the execution of the business development strategies including marketing plans, marketing pieces, events, and follow up procedures which led to 4 new strategic accounts to expand our market share.•Managed inventory of 250+ vehicles.

•Analyzed customer requirements and recommended products to maximize profits for dealer.•Coordinate with lender on various loan programs regularly.•Developed loan packages for lenders and maintained accuracy in all paper work.•Maintained CSI scores above company standards consistently•Compliant with all corporate policies and laws/regulatory obligations relative to financial services and products to include Red flag/Ofac/ and•Accurate timely funding of both paper contracts and Econtracting

•Provide administrative support for tenants and owners•Maintain a 98%+ rent collection rate for over $500,000 in monthly income•Perform all required tasks to successfully and legally evict required tenants•Delegate maintenance related tasks to the correct teams•Answer all leasing, renewal, and rental questions to clients•Perform current market analysis and recommend competitive rates•Follow all state/federal laws to ensure legal management on all ends

• Performed various levels of help desk support across the battalion.• Built and maintained 3 different networks at a company level, to include a secured secret network.• Performed daily Electronic Warfare System checks.• Provided training to users of all equipment.• Provided senior leaders with necessary equipment orders to complete objectives.

•Provide exceptional customer service by greeting clients, understanding their automotive concerns, and actively listening to their needs.•Collaborate with technicians to ensure clear communication of customer concerns, facilitating efficient and precise diagnostics and repairs.•Coordinate and schedule service appointments to optimize workflow and ensure timely completion of customer vehicles.•Provide detailed and transparent cost estimates for recommended services, ensuring customers are informed about the scope of work and associated costs.•Maintain a solid understanding of automotive systems and services to accurately convey information to customers and facilitate effective communication with technicians.

•Proficient in diagnosing and repairing mechanical and electrical issues in a variety of vehicle makes and models.•Execute complex repairs, including engine overhauls, transmission rebuilds, and electrical system troubleshooting, ensuring optimal vehicle performance.•Utilize advanced diagnostic equipment to pinpoint and troubleshoot issues, providing accurate and timely solutions for optimal vehicle functionality.•Conduct thorough post-repair inspections to verify the effectiveness of repairs and identify any potential issues before returning vehicles to customers.

Associate Of Science - As, Computer Science

Diploma, Information Technology