Dustin M. Email & Phone Number

Pasadena, California, United States

Greater Los Angeles Area

Provide technical support services to JB Hunt employees across the greater western United States.- Manage and support the IT needs of JB Hunt sites across the region – this includes Intermodal terminals, rail ramps, Dedicated Contract Services (DCS) accounts, and Integrated Carrier Solutions (ICS) branches.- Frequently travel to sites and assist with IT issues including issues with Lenovo PCs and laptops, Avigilon PoE surveillance cameras, Cisco routers and switches and Cisco… Show more Provide technical support services to JB Hunt employees across the greater western United States.- Manage and support the IT needs of JB Hunt sites across the region – this includes Intermodal terminals, rail ramps, Dedicated Contract Services (DCS) accounts, and Integrated Carrier Solutions (ICS) branches.- Frequently travel to sites and assist with IT issues including issues with Lenovo PCs and laptops, Avigilon PoE surveillance cameras, Cisco routers and switches and Cisco telephony equipment.- The bulk of JB Hunt sites are Dedicated Contract sites and are located within the client’s facility or distribution center; employ networking troubleshooting techniques to determine whether issue exists on our network or client’s. - Provide 5-star customer service to clients; ensure follow-up and complete satisfaction with support received.- Responsible for remaining available during change weekends and reporting any issues experienced by clients in the field to the appropriate teams back at Corporate as to minimize their effects on the business. Show less

San Dimas, Ca

Provided friendly and welcoming technical troubleshooting and solution services in a Tech Café setting to walk-up associates experiencing issues with their computers or mobile devices.- Consistently demonstrated exceptional people skills and a commitment to providing personable, world-class customer service.- Performed troubleshooting to triage issues and determine best remediation path - often with limited information; routed to tower-lead of appropriate team to resolve issues… Show more Provided friendly and welcoming technical troubleshooting and solution services in a Tech Café setting to walk-up associates experiencing issues with their computers or mobile devices.- Consistently demonstrated exceptional people skills and a commitment to providing personable, world-class customer service.- Performed troubleshooting to triage issues and determine best remediation path - often with limited information; routed to tower-lead of appropriate team to resolve issues, when appropriate.- Configured IBM z/OS and Oracle database access using ODBC connections and compatible software access drivers; setup access using TOAD or Tableau for the generation of various reports for senior management. - Added iOS and Android mobile devices to ADP's MDM platform using either the Airwatch console or Microsoft Intune for O365 users; configured corporate Exchange e-mail and calendar on both corporate and BYOD devices.- Performed RSA token assignments and PIN resets for VPN access to the ADP network using the Cisco Mobility Client.- Assisted with the companywide migration from Windows 7 to Windows 10 and configured associate's applications after deploying the new device. Show less

Rosemead, Ca

Established an ongoing rapport with clients and worked in partnership with a variety of teams and IT specialists to achieve the same, common goal – to ensure the ongoing provision of extraordinary customer service. - Collaborated with SCE’s Field Support Services team – the provider of ruggedized Dell laptops to lineman and electrical system inspectors; personally installed and deployed CMS-enabled devices; verified accurate onboarding information, submitted appropriate access orders… Show more Established an ongoing rapport with clients and worked in partnership with a variety of teams and IT specialists to achieve the same, common goal – to ensure the ongoing provision of extraordinary customer service. - Collaborated with SCE’s Field Support Services team – the provider of ruggedized Dell laptops to lineman and electrical system inspectors; personally installed and deployed CMS-enabled devices; verified accurate onboarding information, submitted appropriate access orders, built the actual device, and scheduled the installation with the endpoint IMAC technician.- Submit and track Dell/EMC service requests relating to ruggedized Dell laptops; coordinate on-site or depot repair and migrate user data between devices. - Assisted Windows 10 project manager with deployments and refreshes of Windows 10 devices; provide FSS team with Windows 10 devices for testing purposes; assist with troubleshooting and training on test devices.- Managed inventory for our application lab and assisted with the ordering of equipment to maintain an inventory of easily accessible stock for high-priority break-fix tickets.- Troubleshot SCCM task sequence issues and Group Policy propagation problems; utilized cmtrace.exe to view SMSTS logs and RSOP to troubleshoot GPO issues.- Accurately documented and conveyed any arising problems to the Desktop Engineering team in an effort to reduce their impact on the enterprise; wrote and tested basic scripts to automate repetitive tasks.- Assisted with overflow break-fix and refresh tickets for the Rosemead HQ complex. Show less

Pasadena, Ca

Served as an integral part of a team of field technicians working collaboratively to solve arising technical issues faced by clients. Configured turn-key solutions for each client’s specific needs; maintained rapport with clients and followed up to ensure their complete satisfaction with rendered services.- Provided support for residential and small business clients in the Greater Los Angeles area.- Worked alongside vendors and developers to rectify arising issues with proprietary… Show more Served as an integral part of a team of field technicians working collaboratively to solve arising technical issues faced by clients. Configured turn-key solutions for each client’s specific needs; maintained rapport with clients and followed up to ensure their complete satisfaction with rendered services.- Provided support for residential and small business clients in the Greater Los Angeles area.- Worked alongside vendors and developers to rectify arising issues with proprietary software or otherwise custom hardware/software configurations.- Deployed various Linux-based firewall solutions in ESX virtual environments and configured QoS and firewall rules.- Utilized Microsoft Windows AIK and DISM tools to create Windows 7 images for deployment in SMB environments; slipstreamed current rollup updates into installation as to greatly reduce time for OS installations. Show less

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

Education record