Dustin Cloud Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

Oversee e-commerce operations and product development for three generations of tablet-based digital recipe reader/cookbook. Responsible for project management of all phases, from initial design concepting and testing to manufacturing and end-product configuration. Collaborated with mechanical and electrical engineering groups for product improvement and rework.• Managed Amazon Seller Central account for US and Canada, enabling international distribution and ensuring effective international customs compliance for import and export of sellable goods direct from product partners to Amazon warehouses. • Developed logistic processes for e-store, including order fulfillment, RMA processes, as well as vendor onboarding and setup.• Created strategy for two-tier EDI solution implementation, including establishing requirements and vendor acceptance. • Implemented and maintained CommerceHub for Costco.com, ensuring streamlined order fulfillment.• Responsible for daily work of contract employees whose responsibilities spanned from software development to data review and content curation.• Optimized cost-efficiencies for shipping and fulfilment, owning major logistic partner relationships.

Austin, Texas Area

Led product lifecycle work streams, managing sales support, technology development, and consulting activities. Resolved inefficiencies in process by understanding company and product concerns and providing solutions.• Drove product lifecycle management programs, working proactively as the technical consultant to Product Management teams to ensure awareness of trends which impact OEM solutions.• Collaborated with cross-functional internal partners in sales and marketing, as the owner of RFQ and price negotiation on custom and high end enterprise storage deals.• System administrator of the corporate wide change-management application. Responsible for creating and assigning roles as well as developing approval chains for the release of sales kits.• Enhanced and evolved the workflow between technical consulting groups, product development, and the sales force to successful conclusions using Oracle CRM.• Principle “first article” testing authority for Server, Client, and Peripheral hardware for customers in the Wholesale and Retail Distribution environments. Supervised server assembly, burn-in testing and final testing.• Originated manufacturing and production documentation for system assembly, Q/A, and technical support groups, as well as master copies of software and licensing identification documents for production. • Conceptualized and built diagrams for product development evaluation, creating cable interface assemblies, adapters, and pin-out diagrams for vendors and production.• Trained over a dozen manufacturing technicians in assembly and testing of new products. • Coordinated general release of all hardware sales kits, including creation of product part numbers, master descriptions, and bill of materials.

Austin, Texas Area

Shepherd consistent workflow processes and systems for multiple levels of software inspection, testing and troubleshooting.• Run-in. Verifying the internal integrity of the product through software testing.• Final Test. To ensure the Run-in test was performed and the product completed and passed the test.• Hard Drive Verification. Testing software on hard drives to verify master drives are working properly and image is correct.• Process in Audit 1 & 2. Quality auditing using FIC created software and Windows processes to ensure proper installation of Windows 95 software on finished product.• Cosmetic Inspection and Out of Box Audit. Inspecting end product for any flaws in workmanship and sampling of completed product to ensure completeness of packaged product.• E.M.R. Troubleshooting and repair of inoperable systems in order to return them to a working condition.