Dustin Ng Email and Phone Number
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Dustin Ng personal email
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Dustin Ng is a IT Service Lead at Lyft at Lyft. He possess expertise in customer service, time management, customer satisfaction, teamwork, troubleshooting and 19 more skills.
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It Service LeadLyft Feb 2022 - PresentSan Francisco, Ca, Us -
Senior It Support SpecialistLyft Feb 2021 - Mar 2022San Francisco, Ca, Us
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It Service AnalystLyft Feb 2020 - Feb 2021San Francisco, Ca, Us
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It Support Specialist, LyftMilestone Technologies, Inc. May 2019 - Feb 2020Fremont, California, Us -
It Deployment Specialist, LyftMilestone Technologies, Inc. Oct 2018 - May 2019Fremont, California, Us- Setup accounts and configure Macs, PCs, Chromebooks and Android smartphones for all employees through the JIRA ticketing system.- Communicate and report to the IT engineering team to resolve any imaging issues that arise during provisioning phases.- Respond to local help desk requests to deploy hardware peripheral equipment to onsite users.- Manage and ship time sensitive hardware requests to remote office locations while ensuring all assets are properly tracked and updated using management systems such as JAMF and Oomnitza.
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Tier 3 Hardware Support, GoogleMilestone Technologies, Inc. Jun 2017 - Aug 2018Fremont, California, Us- Provide users with top tier end-of-line support for Google hardware, specifically Pixel devices- Diagnose and perform further tests to replicate user issues by analyzing bug reports and system logs - Accurate logging and filing of bugs to the engineering team for emerging hardware or software issues - Identify process gaps to improve work flow by communicating through weekly team meetings - Participate in global video conferences with other contact center sites to discuss work flow issues and top upcoming user concerns.
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Guest Service AgentSheraton San José Hotel Jun 2016 - Jan 2017Bethesda, Maryland, Us- Was responsible for all stages of the guests’ stay.- Attended to guests’ requests and inquiries regarding rates, reservations, and any issues encountered throughout the hotel through telephone calls, in-person interactions and e-mails.- Handled guest issues, complaints, and requests and pro-actively resolved them in a manner satisfactory to both the guest and the hotel.- Performed other duties within the hotel including managing the gift shop, providing shuttle transportation and working as a club lounge attendant. -
Google+ Local, GoogleRandstad Technologies Us Apr 2013 - Sep 2013Atlanta, Ga, Us- Provided support to Google+ local through direct e-mail contact and phone support.- Assisted in troubleshooting technical issues for Google maps by using back-end software.- Improved users' experiences by learning about new product updates to ensure the accurate diagnostics of issues.- Engaged in excellent customer service by escalating technical issues sent to cross functional teams that provide diverse areas of support for Google maps products. - Clearly communicated to users the listing policy and explained complicated policy guidelines. -
Tier 2 Hardware Support, GoogleRandstad Technologies Us Oct 2012 - Apr 2013Atlanta, Ga, Us- Provided payment, purchase, shipping support for Google Play Store hardware.- Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.- Created cases and claims for damaged, lost or displaced packages.- Investigated reports of missing product shipments in order to issue refunds or redirect packages back to suppliers.- Effectively and accurately escalated issues to appropriate support avenues.- Followed up with clients to ensure optimal customer satisfaction.
Dustin Ng Skills
Dustin Ng Education Details
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San José State UniversityHospitality Tourism And Event Management -
College Of San MateoSocial Sciences
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Aragon High SchoolHigh School Diploma
Frequently Asked Questions about Dustin Ng
What company does Dustin Ng work for?
Dustin Ng works for Lyft
What is Dustin Ng's role at the current company?
Dustin Ng's current role is IT Service Lead at Lyft.
What is Dustin Ng's email address?
Dustin Ng's email address is dn****@****yft.com
What is Dustin Ng's direct phone number?
Dustin Ng's direct phone number is +165075*****
What schools did Dustin Ng attend?
Dustin Ng attended San José State University, College Of San Mateo, Aragon High School.
What skills is Dustin Ng known for?
Dustin Ng has skills like Customer Service, Time Management, Customer Satisfaction, Teamwork, Troubleshooting, Sales, Call Centers, Management, Cross Functional Team Leadership, Marketing, Outlook, Training.
Who are Dustin Ng's colleagues?
Dustin Ng's colleagues are Annie Robinson, Shane Kudisch, Clara Hooper, Omari J., Nicolae Morari, George Saab, Travis Buss.
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