Dustin Long Email and Phone Number
Dustin Long work email
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Dustin Long personal email
4+ years experience successfully leading cross-functional projects and teams in innovative, business-driven environments. Proven ability to identify and implement solutions to meet customer needs, reduce onboarding time, MTTR, and backlogs/queues. Experienced in developing technical documentation, training support technicians, routing alerts, and creating security and software implementation roadmaps.Dedicated, approachable, reliable, personable, and motivated!I am an innovative problem solver and Software Engineer with years of experience in the IT field, including MDM solutions, Apple and Windows Environments, Network Infrastructure and development. I Possess strong technical, business, and financial acumen to communicate effectively with clients, executives, and respective teams. Experience with all the software development life cycle phases, including Object Oriented Analysis Design, Development, and Documentation. Adept at surpassing business goals by ensuring optimal utilization of teams, processes, and technology. Dedicated to continuously discovering, evaluating, and implementing new technologies to maximize development and efficiency. Possess confidence, enthusiasm, excellent communication, and time management skills. Committed to quality and excellence.I am exceptionally resourceful in problem-solving and accomplished in identifying and presenting solutions to complex challenges.I am highly skilled in organizational skills, project management, troubleshooting, software architecture, its management, python, friendly and professional attitude, excellent communication skills, conflict resolution expert, excellent interpersonal skills, ethical behavior and integrity, highly organized professional, critical thinking aptitude, problem-solving, personal creativity effectiveness, detail-oriented, time management aptitude, management aptitude, and building relationships.I love to connect with people and share knowledge and experiences, as you can see in my profile. Connect with me today or contact me at longdustin97@gmail.com; I would love to get to know you better!
Data Society Group
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Senior Software EngineerData Society Group May 2023 - PresentWashington, District Of Columbia, Us- Led cross-functional engineering teams, managing agile ceremonies to ensure timely project delivery.- Created and managed cloud infrastructure in AWS and GCP using Terraform, and built deployment pipelines in Bitbucket.- Spearheaded documentation improvements, implementing Typescript and JSDocs for enhanced code readability and establishing best practices.- Developed full-stack applications using NestJS and React.
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Software Engineer IiThe Home Depot Aug 2022 - May 2023Atlanta, Georgia, Us- Led a project to create technical writing/documentation for existing applications and infrastructure (100+ knowledge base articles), significantly reducing ramp-up and knowledge-transfer time for incoming team members.- Played a crucial role in the research, design, implementation, and testing phases of a project based on a legacy codebase in C# with a $700k+ budget impact.- Developed scripts to delegate tasks to L1 support teams, reducing team workload and saving approximately $16k/month in overhead.- Utilized experience and knowledge in Go, Python, RESTful APIs to streamline support workflows and reduce support tickets by up to 20%.- Planned and conducted a month-long OJT course, training 10 support technicians on essential topics, facilitating the handoff of over 200 hours/week of support work to allow our team more time for active development.- Created Cloud Function from Pub/Sub trigger to automate CCPA data removal process in Postgres DB, reducing manual work by 95%.- Used Meteor.JS, Node, TailwindCSS, and Mongo for dashboards and collaboration center.- Maintained customer and associate-facing web applications that integrate with store hardware.- Led a cross-functional team of SMEs to determine gaps in documentation and focus on process improvement and training opportunities.- Oversaw after-hours support of Paint Operations for both US and CA.- Main operations contact for outages and projects related to my department, maintaining a 100% response SLA. -
Solutions EngineerSoutheastern Computer Associates Nov 2019 - Aug 2022Kennesaw, Georgia, Us- Worked closely with customers and sales account executives to develop hardware/software network architecture and designs for new installations and upgrades.- Tasked with research, development and implementation for management and monitoring services for all Apple devices, both internal and client operated.- Worked in a small group to identify, outline and define best practices as an MSP for internal use and create security and software implementation roadmaps for our client base.- Followed up with clients to ensure their goals have been met and if any remediation is needed or if future projects should be created.- Handled technical document creation and workflow guidelines for engineers working with proprietary setups.- Worked with clients to determine infrastructure, hardware and software needs in order to be successful. -
Assistant Service CoordinatorSoutheastern Computer Associates Sep 2019 - Nov 2019Kennesaw, Georgia, Us- Handles intake and coordination for service tickets of over 180 client businesses, managed service team to ensure client SLAs are met.
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Deployment TechnicianProsys Information Systems Nov 2018 - May 2019Norcross, Ga, Us- Maintained inventory taking inventory of the computers in all facets of the deployment life cycle, including receiving, imaging, deployment, training, and disposal.- Migrated user data, installed applications, quality check to ensure system functioning, and obtained user validation of properly functioning PC.- Assisted in completing pre-project checklists to gather customer/project information needed before going onsite.- Worked within the framework of each client effectively installed the solution in their environment.- Completed all documentation of installation process using build checklist and quality assurance sheet. -
Shipping SpecialistPrintpack Jun 2017 - Nov 2018Atlanta, Ga, Us- Safe and efficient storage and pulling of inventories with the forklift, squeeze clamps, spade lift, pallet jack, and hand truck.- Proven ability to prioritize multiple tasks according to importance and willingness to multitask as needed.- Use strong problem solving and critical thinking skills when unexpected issues occur.- Accepted product delivery and ensured correct weight, ream style, and color.- Safely operated forklifts, pallet jack, hand truck and cardboard baler. -
Slitter OperatorPrintpack Aug 2015 - Feb 2017Atlanta, Ga, Us
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CashierPublix Super Markets Mar 2014 - May 2015Lakeland, Florida, Us
Dustin Long Skills
Dustin Long Education Details
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University Of West Georgia -
Paulding County High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Dustin Long
What company does Dustin Long work for?
Dustin Long works for Data Society Group
What is Dustin Long's role at the current company?
Dustin Long's current role is Senior Software Engineer & Tech Lead | Leveraging AI & Data for Better Solutions | Cloud Architecture, Full-Stack Development, Cross-Functional Leadership, and Documentation Best-Practices.
What is Dustin Long's email address?
Dustin Long's email address is du****@****pot.com
What schools did Dustin Long attend?
Dustin Long attended University Of West Georgia, Paulding County High School.
What skills is Dustin Long known for?
Dustin Long has skills like Firewalls, Os X, Barracuda Spam Filter, Windows Server, Lean Manufacturing, Active Directory, Network Troubleshooting, Remote Troubleshooting, Computer Hardware, Software As A Service, Networking, Microsoft Azure.
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