- Manage and monitor the information systems and infrastructure for 70+ clients to maintain high system availability and data security and ensure compliance with information technology and security policies.- Install, configure, test and maintain operating systems, applications, networks and system management tools. - Wrote and maintain custom User Setup/Termination scripts in Powershell to help streamline the onboarding/offboarding processes and created login batch files to map network drivers to the user computer upon initial login.

- Conceptualize, architect and implement new and expanded capabilities for clients to transform legacy models and take their businesses to the next level.- Partner with clients to build stronger, more agile and innovative businesses that leverage technology to drive productivity, minimize costs and increase efficiency while meeting requirements and ensuring client satisfaction.

- Assisted 200+ clients ranging from small businesses and law firms to corporations including Google Fiber, Lanier Parking and the Arthritis Foundation with the installation, configuration and ongoing IT support and maintenance.- Managed hundreds of client desktop computers, peripheral equipment, and software for Windows and macOS devices by preparing software updates and patches using SolarWinds MSP RMM Platform.- Troubleshot network, software and printing issues and updated and upgraded client computers from Windows 7 to Windows 10 while ensuring continued software compatibility.

- Installed, imaged and troubleshot applications on tablets including the Surface Pro, Dell Latitude 7350 Tablet, and Dell Venue Tablet in Microsoft System Center Configuration Manager for 300 RH sites across the United States.- Traveled across North America on a weekly basis for new deployments and trained new deployment technicians on the deployment management tool to streamline future deployment processes.- Built Windows 8.1 distribution points and connections with AWS in a live server environment to transition all sites from Windows 7 desktops to Windows 8.1 Surface Pros for meetings with clients and working from home.

- Served as a liaison between customers including Johns Hopkins, Yale Medical and Columbia University, and a 25-person team of developers, engineers, application analysts and vendors to meet the needs of customer computer systems.- Provided recommendations on developing innovative and cost-effective solutions to modernize customer systems.- Migrated on-premise servers and Sharepoint to the cloud during the introduction of Office 365 to reduce licensing costs and resources for on-premise servers and implemented Huddle, a cloud document sharing platform for medical institutions.

- Led the implementation, configuration, coordination, maintenance, troubleshooting, usage monitoring and the development of specialized system setup procedures to streamline onboarding/offboarding for 300 users across 5 locations. - Conducted security risk assessments for client sites by monitoring, investigating, and reporting on security/access violations. - Installed, configured and remotely maintained Windows network servers, operating systems and network equipment.