* 55 staff in IT department supporting 30,000 PK-12 students, 2,000+ staff* Customer service focus- servant leadership and partnership support* Enterprise level IT infrastructure and support model* Helpdesk, school based support at 55 buildings, software application development and integrations, data analysis and state reporting, networking, database and server infrastructure, electronic repair teams* Scaled 1:1 device program to all students/grade levels via successful Bonds and Mill Levy Overrides, and a pandemic push to finish PK-2* Introduced Choice Model for site-based device options and decisions* Data driven decision making and visual representation* Close collaboration with all district support operations to continuously improve* Developed and implemented IT Change Management process* Advocate for automated workflow and digital tool efficiency, enabling teachers to spend more time teaching

* Systems integration * Program Management* Automated project initiation/approval process implementation* Agile software development practices* Standardized PM documentation

* Leading major IT Infrastructure Programs with Director of IT Operations & Infrastructure to separate infrastructure and services from former parent company to new (M&A integrations), virtualizing and consolidating 5 different global infrastructures into a single managed service provider* Data Center migrations, Active Directory migrations including all User & Computer domain objects, file/print services, domain Trusts, point to point/site to site VPNs, On Prem Exchange and Hybrid Office 365 migrations, Phone System installs and migrations to IPOffice, Application migrations, consolidations and upgrades, all licensing from Microsoft server licensing to WebEx to mobile phone contracts transferred, new MPLS circuits and standardized LAN equipment installs, domestic and international office moves/closures, IT HelpDesk provider change including new International Tier 1&2 provider* Coordination and communication across all organizational levels and verticals* Standard PM planning, coordination and artifact creation and management in MS Project schedules, charter/scope statements, budget tracking, resource mgmt, vendor management including MSAs, SOWs, AP invoicing, risk/issue logs, weekly status reports, change mgmt, action item logs, milestone timelines, rolling project roadmap, test plans, communication plans* Member of 4 person team instantiating a new IT PMO, creating processes, templates, wiki site, workflows, etc in support of company’s educational delivery and Learning Management Systems, and all IT project support in dynamically changing environment* 6 months in dual role as Interim Corporate Facilities Manager, focused on new office setups, renovations, IT / Data Centers. lease contracts, budget consolidation and tracking, producing initial 3-5 year Facilities strategy roadmap

* Managed the full project lifecycle for multiple enterprise impacting initiatives in a complex, highly dynamic, fast paced organization. * Responsible for tightly coupled coordination across many organizational / business units, stakeholder and executive communications, and successful execution of critical plans related to satellite launch schedule and company M&A performance, functionality, and financial targets.* Developed and maintained key controls: Project Charter, Stakeholder Analysis, Project Plan (baseline scope, schedule, cost), WBS / Resource Plan, Budget tracking, Change Control, Risks & Issues, Decision Log, Communication Plan, Critical Path / Key Milestones, Status, RTVM* Participated in driving enterprise transformation to hybrid Agile (Scrum) / Waterfall development methodology

* Responsible for the suite of IT projects in support of building infrastructure, processes, and security models for Enhanced View Program with US National Geospatial Agency* Broad spectrum of tasks including formal project milestone reporting for US Government entities down to racking and stacking hardware. Primary focus was to get $27M of infrastructure hardware installed in a secure environment that didn’t yet exist within 6 months, coordinating resources, development, or information from all internal IT teams (Architecture, Network, Storage, Linux, Windows, Virtualization, Backups, HPC, Help Desk), IT contractors, EV Program Office, Corporate Security, Facilities, System Engineering, Software Development, Configuration Mgmt, Quality Assurance, and Raytheon Security* Liaison to US Gov technical support teams* Coordinated multiple system accreditation gates, addressing relevant findings with internal and subcontractor resources* Continuously adapted to dynamically changing environment* Change agent for cross functional teamwork enhancement

* Managed Corporate HQ 10,000 sq ft Data Center day to day operations, facilitating business growth by strategic coordination with IT and Facilities support teams, external Data Center Engineering design firms and support vendors* Incident management for global mission critical infrastructure* Managed multiple projects to add significant infrastructure to support growth, density consolidation/virtualization, capability upgrades* Established standards for Data Center Operations and access control* Implemented Private Cloud nodes in Europe, Asia for increased customer performance via global content distribution, participating in contractual negotiation and SLA development with customers and multiple managed service providers* Personally drove creation of a business liaison role to bridge painful gaps between IT, Marketing, Sales, and Production entities and filled it successfully. Facilitated technical support and process engineering to fulfill business and customer requirements* Collaborated with internal Dev team to create web enabled dashboard of near real time global performance metrics provided by Gomez subscription that internal Business and Sales teams, ultimately all customers, could leverage

* Managed Enterprise Operations Network, Storage, Backup, and Telecom teams- day to day operational support, incident management / escalation, progressing infrastructure, large and small scale project support, vendor and budget management * Introduced Resource Allocation Tracking tool and aligned to corporate project priorities, balancing production support availability with revenue and/or cost reduction opportunity* Responsible for IT aspects of remote office setup including in country circuit and hardware provisioning, service providers and ongoing support established within budget* Managed Global IT Helpdesk team for first 6 months at DG, remote office infrastructure, and responsible for 24/7 internal end user support globally * Matured and automated processes for incident and request ticketing system metrics, onboarding and new builds, data warehouse reporting via intranet* Managed evaluation, selection, procurement, implementation, and technical support of all end user needs including PCs, workstations, laptops, mobile devices, printer/copier/fax/scanners, telecom

* Led both the Onshore and Offshore J2EE Development teams on the largest IT initiative spanning FY07, 08, 09 * $10M annual run rate building an Entitlements tracking system (web app) that integrates with PeopleSoft, Siebel, and other internally developed apps regarding license generation, maintenance orders and renewals, etc. Working closely with the different Business Unit SME’s (Sales, Services, Support, Finance) to define requirements and expose needed business process changes for post go-live* Coordinated the testing, release, and application support plan of each Scrum sprint (incremental release) across all IT functions* First BEA project to: use an Agile Development Methodology, adhere to our Built on BEA constitution, leverage 2 external SI partners in Accenture and Tata Consulting Services, utilize Offshore resources, and various other challenges* Regarded as an Enterprise expert in the Scrum methodology* Certified by Franklin Covey to teach their Leadership Training Program internally* Experience with WebLogic Enterprise Platforms, AquaLogic Service Bus, Worklist Integration, Intro to AquaLogicBPM, ALDSP, VMWare (VDI), , SingleSignOn, Java development, Portals, Wiki’s, source control/defect tracking systems, Service Oriented Architecture (SOA), Enterprise App development and support processes, project mgmt tools including MS Project, XPlanner, ScrumWorks, RallyDev, Excel

* Manage pool of IT resources shared across enterprise wide projects- CM, QA, Performance testing, UAT, Release Mgmt, different H/W and VM stacks for multiple Development, QA, Performance, Staging, and Production environments* Successfully managed multiple complex, large scale projects with Production Operations impact:* OpenPages implementation for Sarbanes-Oxley (SOX) compliance * NetApp filers implemented in Reno Data Center for Enterprise App DB Tier, Disaster Recovery strategy (backups via SnapMirror and SnapShot across WAN to DR site in Redwood City) * Merger and Acquisition: Active Directory and Email Integration of 3 acquired companies- migrated all users, machines (servers and workstations), Public Folder data, and mobile telephony equipment (BES and Good Technlogy back end servers, various hand held models)* Managed Microsoft Professional Services resource for project duration * Roadmap and manage annual dept. Plans of Record, budget cycles, performance reviews* Managed the Enterprise Shared Services PMO- metrics and reporting of internal projects to CIO staff* Responsible for Application Development Lifecycle- instituted new processes for initiating and conducting internal projects

* Managed teams of up to 80 employees* Customer advocacy within operations, interfaced with business units and external customers. Job required excellent communication skills with an ability to communicate at multiple levels across business disciplines* Responsible for holding support organizations and partners accountable to production requirements* Analyze production downtimes, develop root cause/corrective actions* Responsible for making and delivering production commitments* Responsible for leading, developing, and evaluating team members* Manufacturing Project Lead for product transfer from acquired site in a hostile environment* Member of design team that developed and maintained real time metrics reporting structure that resulted in many improvements in quality, productivity, and profit * Web based applications for production downtime logs, responsibility lists, quality reporting tools, WIP inventory tools, and root cause/corrective action plans* Managed current and future capacity demand by planning for and responding to equipment and headcount requirements* Developed expertise in operating/troubleshooting/maintaining surface mount technology machinery (Fuji GSP-II, CP-III/IV/VI, IP-II/III, Siemens, various solder reflow ovens)* Applied Lean/World Class Manufacturing concepts to drastically reduce product changeover times for increased run time