Dustin Harper Email and Phone Number

Install, configure, and operate new security software after company divestiture, including Rapid7, Crowdstrike, KnowBe4, ZScaler, ZenGRC, DUO Security, and Proofpoint.Configure security policies on Azure AD, Microsoft 365. Configure and manage on premise ADFS/Single Sign On with third party vendors. Manage public certificates.Monitor and resolve security incidents using Crowdstrike, Rapid7 and other tools. Mitigate phishing attempts using KnowBe4, Microsoft 365, and Proofpoint. Manage cybersecurity awareness training, phish/SPAM training and reporting. Vulnerability management and remediation using Rapid7 and Microsoft SCCM. Penetration testing on PCI compliant subnet.

Manage sites and users within Active Directory in a Windows Server 2008-2019 environment. Manage email, distribution lists, shared emails with hybrid AD and Microsoft 365. Create and manage virtual machines using VMWare and Cisco UCS. Implement wireless point to point systems for several sites, eliminating the use of dedicated internet connections. Support an Aruba wireless infrastructure across multiple sites.

Support and maintain 1000+ workstations over multiple locations throughout Washington, Oregon, and California as well as remote users. Supported hardware and software updates, software installations, diagnosing and repairing OS issues, hardware issues, network connectivity, and asset management. Log all issues, change management, solutions in ServiceNow ticketing system. Manage a knowledge base system within ServiceNow for both service desk and end users. Create, update, and manage procedures for knowledge base articles. Support IT operations team with other administration duties as needed, including Lotus Notes, AD user management, Microsoft 365 management, etc.

Build, repair, upgrade and troubleshoot customer PC's on location or in shop. Build and maintain small office and home office wired and wireless networks. Install and troubleshoot software and operating systems. Maintain and manage Windows Server 2003 domains in small office environments. Maintain backups, firewall, and hardware for small office/home office clients.Virus, malware removal and remediation.Contract work for other companies installing Cisco routers, LAN management, replacing printers, operating system deployments.

Rack and cable servers and networking equipment. Provide initial support and diagnosis on Linux based servers.Install and basic configuration on Cisco network equipment.

Provide telephone technical support for a user base consisting of Windows 95-Vista PC's, Macintosh and Linux workstations. Documented issues in an in-house trouble ticket system. Design intranet support pages for Windows XP and Vista. Configure DSL modems, consumer broadband and wireless routers, VoIP adapters.Add user accounts, email accounts, resolve password issues. Maintain account security for customers.

Operate a 125,000 GPD activated sludge wastewater treatment plant. All laboratory testing including semi-annual and annual state mandated process control testing. Responsible for daily, monthly and annual reports upon state standards.Operate and maintain a well fed water distribution system with 350+ services. Install and maintain water meters, read meters. Monitor and maintain chlorine dosage.Maintain community CATV system fed by satellite. Install, repair and troubleshoot CATV services.Maintain computer systems, schedule backups, design custom spreadsheets and databases for treatment plant.

Build, repair and upgrade custom computer systems. Troubleshoot PC problems to the component level. Install and troubleshoot software and operating systems. Build and install dedicated Linux based firewalls. Build and maintain small office/home office networks.

Troubleshoot customer internet connections over the telephone for Windows 98-XP, MacOS and Linux workstations. Services include dialup, DSL, frame relay, T1 and 802.11b.Administer ISP network servers using RADIUS, mail, DNS, and web services (IIS and Apache). Install updates and patches on servers using Red Hat Linux and Windows NT 4.0 and 2000 Server. Configure and maintain Cisco 2600, 3600 series routers and 1900, 2900 series Catalyst switches using VLAN's and fiber connections. Install small office and home wired networks. Maintain company internet and intranet websites.

Implement and maintain office computer systems and network using Novell Netware 4, MS-DOS and Windows 3.11.Office duties including database programming and data entry.