Technical Business Analyst - Td Retail Refresh Project
* Worked in a team environment to replace all hardware (28,000 PC's) and peripherals at over 1200 Retail branches across Canada.* Provided direction for all French technicians utilizing my bilingualism and also English Technicians to complete the Refreshing of all desktop PC's throughout the TD Canada Trust Retail banking Line of business.* Followed an aggressive schedule to meet milestones throughout the project timeline.* Responsible in providing the Project… Show more * Worked in a team environment to replace all hardware (28,000 PC's) and peripherals at over 1200 Retail branches across Canada.* Provided direction for all French technicians utilizing my bilingualism and also English Technicians to complete the Refreshing of all desktop PC's throughout the TD Canada Trust Retail banking Line of business.* Followed an aggressive schedule to meet milestones throughout the project timeline.* Responsible in providing the Project teams all the daily completion matrix and also managing all asset management including legacy assets and net new assets being installed.* Guided the IBM SSR's through the complex documentation to achieve a successful scheduled event.* Handled all technicians check-ins checkouts, support issues and all escalations and through an open Conference Bridge. Show less