Dustin Soper Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Support SPIRE’s diverse portfolio of focused service, full service, luxury, and resort properties with their social media, digital marketing, public relations, and e-commerce initiativesLeverage extensive knowledge of brand content and identity standards to ensure all properties remained compliant across branded, vanity, and beverage websites, as well as on-property collateralCreate and manage all published content for SPIRE’s hotel and resort portfolio, including social media posts, press releases, media kits, advertising materials, restaurant menus, digital media, email campaigns, trade show assets, and in-room marketing collateral.Collaborated with a third-party marketing agency to re-design the SPIRE corporate websiteRevamped SPIRE’s sales and marketing intranet portal to provide on-property teams with quick access to support, best practices, and a comprehensive repository of print-ready and editable collateral, forms, job descriptions, guidelines, and other key resources

Nashville, Tennessee

Website Design, Digital Marketing Promotions, Photography

Nashville, Tennessee, United States

Checked in and checked out guests in a friendly and efficient mannerAssisted guests with questions about hotel services, facilities, hours of operation, local restaurant, entertainment and attraction recommendations, transportation, as well as housekeeping and engineering requestsDeveloped, curated, and managed all published content, including social media posts, press releases, media kits, advertising materials, restaurant menus, and in-room marketing collateralMaintained brand consistency across the Hilton brand website for the property, on-property marketing materials and conducted audits of all property e-commerce channels to ensure accuracyResponded to guest feedback via TripAdvisor, Google My Business, and other online review sites

Nashville, Tennessee, United States

Checked in and checked out guests in a friendly and efficient mannerAssisted guests with questions about hotel services, facilities, hours of operation, local restaurant, entertainment and attraction recommendations, transportation, as well as housekeeping and engineering requestsDeveloped, curated, and managed all published content, including social media posts, press releases, media kits, advertising materials, restaurant menus, and in-room marketing collateralMaintained brand consistency across the Hilton brand website for the property, on-property marketing materials and conducted audits of all property e-commerce channels to ensure accuracyResponded to guest feedback via TripAdvisor, Google My Business, and other online review sites

Nashville, Tennessee, United States

Assisted StepStone’s diverse portfolio of focused service, full service, and boutique properties with their digital marketing, e-commerce, social media, and public relations effortsRe-designed and maintained StepStone’s corporate websiteCreated StepStone's sales and marketing intranet portal to give on-property teams easy access to support, best practices, and a comprehensive repository of print-ready collateral, essential forms, guidelines, current sales and marketing initiatives, and other key resources.Created, curated, and managed all published content for StepStone’s portfolio of hotels and resorts, including social media posts, press releases, media kits, advertising creatives, restaurant menus, digital media, email campaigns, trade show, and in-room marketing collateralEnsured brand compliance across all properties' branded and vanity websites, and on-property collateral and audited all property e-commerce channels for accuracy

Nashville, Tennessee, United States

Created a brand awareness campaign throughout the hotel to ensure all departments adhered to DoubleTree by Hilton brand identity standards in their printed materials for both public and heart-of-house areasDeveloped, curated, and oversaw all published content, including images, videos, and written materials. This encompasses press releases, media kits, advertising content, menus, publications, digital media, email campaigns, radio ads, flyers, as well as in-room marketing pieces and trade show collateralContributed to boosting sales at Fourth & U, Patio 315, and Starbucks Café through targeted marketing initiatives.Ensured brand consistency on the Hilton brand website for the hotel and on-property collateral, while auditing all e-commerce channels to verify accuracyImplemented all Hilton-mandated marketing campaigns and ensured compliance by the team

Nashville, Tennessee, United States

Created a brand awareness campaign throughout the hotel to ensure all departments adhered to DoubleTree by Hilton brand identity standards in their printed materials for both public and heart-of-house areasDeveloped, curated, and oversaw all published content, including images, videos, and written materials. This encompasses press releases, media kits, advertising content, menus, publications, digital media, email campaigns, radio ads, flyers, as well as in-room marketing pieces and trade show collateralContributed to boosting sales at Fourth & U, Patio 315, and Starbucks Café through targeted marketing initiatives.Ensured brand consistency on the Hilton brand website for the hotel and on-property collateral, while auditing all e-commerce channels to verify accuracyImplemented all Hilton-mandated marketing campaigns and ensured compliance by the team

Nashville, Tennessee, United States

Assisted guests with inquiries regarding hotel services, amenities, hours of operation, local dining options, transportation, entertainment, tickets for shows and attractions, as well as housekeeping, banquets, in-room dining, front desk and maintenance requestsAnswered telephones and routed calls to the correct departmentsCultivated relationships with local businesses and attractions to obtain premium services and discounts for guestsAssisted the Director of Sales and Marketing with social media initiatives on Facebook, Instagram, and Twitter to help market the hotel as one of the top places to stay in Nashville.Supported the Director of Rooms with special projects to enhance the efficiency and smooth operation of the front office and housekeeping Departments

Nashville, Tennessee, United States

Promoted "Shania Kids Can" Charity and interacted with fans via Facebook and TwitterProduced a historical marketing video for fundraising events, which premiered at an exclusive benefactor after-party at Caesars Palace in Las Vegas.Launched a successful marketing contest to promote fundraising events nationwide and in Canada.

Nashville, Tennessee, United States

Answered customer support inquiries for the Grindr smartphone app through the Zendesk CRM Platform, including general support, paid subscription, and moderation supportHelped develop and maintain an internal agent help center for agents to get help with troubleshooting specific issuesPrepared internal agent and external customer support materials for future versions of the appCulled reports from customer inquiries and create JIRA tickets to send to network operations, tech, product, and quality assurance departments for resolution and follow up with those departments about resolution for those issuesTrained support agents on the inner workings of Android and Apple Grindr platforms and customer support tools such as the internal Grindr profile admin tool, Zendesk, and JIRA/Confluence.Maintained internal Confluence wiki for the customer support team to keep the group apprised of current policies and proceduresMaintained an external self-service help center for users to research issues they are experiencing

Nashville, Tennessee, United States

Provided customer support for the Grindr app via the Zendesk CRM platform as well as Facebook and Twitter accounts, assisting with general inquiries, paid subscriptions, and moderation-related issuesContinually developed training materials and trained customer support agents on the inner workings on Grindr for Android and Apple platformsRe-designed and maintained the internal Confluence wiki for the customer support team to keep the group apprised of current policies and proceduresCompiled and distributed App Store reports for executive and product teams

Nashville, Tennessee, United States

Respond to customer support requests for the Grindr app using the Zendesk CRM platform, as well as Facebook and Twitter, covering general assistance, subscription inquiries, and moderation supportDeveloped training materials and trained customer support team members on the inner workings on the Grindr for Android platform

Nashville, Tennessee, United States

Assisted Customer Support Agents with questions regarding how to handle specific inquiries from customersAnswered Customer Support inquiries for Grindr and Blendr smart phone apps through Zendesk CRM platform, Facebook and Twitter accountsCompiled daily Android, BlackBerry, and iOS customer feedback reports and app store ratings for company executives key product team stakeholders

Nashville, Tennessee, United States

Assisted Customer Support Agents with questions regarding how to handle specific inquiries from customersAnswered Customer Support inquiries for Grindr and Blendr smart phone apps through Zendesk CRM platform, Facebook and Twitter accountsCompiled daily Android, BlackBerry, and iOS customer feedback reports and app store ratings for company executives key product team stakeholders

Nashville, Tennessee, United States

Assisted Customer Support Agents with questions regarding how to handle specific inquiries from customersAnswered Customer Support inquiries for Grindr and Blendr smart phone apps through Zendesk CRM platform, Facebook and Twitter accountsCompiled daily Android, BlackBerry, and iOS customer feedback reports and app store ratings for company executives key product team stakeholders

Nashville, Tennessee, United States

Assisted Customer Support Agents with questions regarding how to handle specific inquiries from customersAnswered Customer Support inquiries for Grindr and Blendr smart phone apps through Zendesk CRM platform, Facebook and Twitter accountsCompiled daily Android, BlackBerry, and iOS customer feedback reports and app store ratings for company executives key product team stakeholders

Nashville, Tennessee, United States

Re-designed and maintained the official website for Reba McEntireAnswered customer service inquiries sent in via the websiteAssisted in the online launch of brand websites for Reba’s clothing, shoe, bed, bath, and luggage lines available at Dillard’s stores across the countryUtilized the current Reba brand logo to create a logo for the Reba Luggage line used in marketing materials and mailing listsDesigned marketing materials for use in Reba’s internal, fan club, and radio/publicity mailing lists, as well as Dillard’s mailing list to support her brand, music, and television effortsRe-structured, designed, and maintained features for Reba’s official online Fan ClubRe-designed and maintained the website for Reba’s recording studio, Starstruck Studios

Nashville, Tennessee, United States

Answered telephones and handled customer service inquiries from both the corporate website and eBay storePrepared items for posting on eBay, packaged items sold on eBay, and completed other miscellaneous customer service tasksRe-designed and maintained corporate website and online storeRe-designed corporate logo for use in official correspondence, marketing, and advertising materialsContributed to the successful launch of marketing campaigns for The Great Escape’s 30th Anniversary and a special in-store concert event on Election Night 2008Designed corporate marketing materials for use during in-store events and outside advertising opportunitiesPhotographed store locations and events for marketing purposes

Centralia, Illinois, United States

Taught “Digital Photography”, “Computers Don’t Byte” and “Computer Understanding” coursesAssisted in “Computers Don’t Byte” and “Computers For Seniors” courses

Centralia, Illinois, United States

Designed marketing materials such as letterhead, business cards, envelopes, and interior and exterior signageDesigned and maintained corporate websitePerformed general office tasks such as typing, running errands, and answering telephones Met with various vendors to help supply the technology center and prepare it for the opening date deadline

Centralia, Illinois, United States

Performed general office tasks such as typing, running errands, publication design, and answering telephones Re-designed and maintained corporate websiteDesigned company quarterly newsletter, advertisements, and marketing materialsAssisted with launch of Centralia Tech Center - a partnership with the University of Illinois

Centralia, Illinois, United States

Produced weekly sports show “Three Guys and a Mic”Board Operator for Centralia High School Orphan football games, Orphans and Orphan Annies basketball games, and live remotes from area locationsProduced sponsor advertisements for use in broadcastProduced and hosted weekly church broadcast “Sunday Morning Worship”

Chicago, Illinois, United States

Performed customer order transactions using the Point-of-Sale systemAssisted customers with answers to questions regarding Starbucks food products and merchandiseProperly cleaned and sanitized café and all required elements of the storePrepared customer drink orders

Centralia, Illinois, United States

Audited international packages for correct export and customs documentationProcessed international packages into the UPS Operations Systems computer databaseAudited high-value packages over $3000.00 in value for proper shipmentImage international package invoices to destination locations

Centralia, Illinois, United States

Assisted students with Office Systems Technologies Department/Business Learning Center courseworkPerformed general office tasks such as typing, running errands, publication design, and answering telephones

Centralia, Illinois, United States

Assisted Kaskaskia College Faculty and Staff members with check-out of Audio/Visual equipmentPerformed general office tasks such as typing, running errands, and answering telephonesDesigned pages for the Kaskaskia College website