Dustin Speer Email & Phone Number

Direct, impact and lead the overall performance of multiple multi-family residential properties & on-site staff. Develop annual budgets for each assigned communities and oversee attainment of budgeted goals by analyzing and evaluating financial performance and reconciling monthly statements against approved budget.Provide leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices. Oversee the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.Analyze performance of assets and make critical strategic recommendations on an asset by asset and portfolio basis. Create annual budgets and generate lease matrix's, lease renewal workbooks, weekly and monthly reports, and other admin tasks. Oversee the property management teams of each respective property who prepare and execute an annual strategic business plan for each property including creation of property strategy, leasing objectives, capital expenditures and risk assessment. Communicate effectively to Ownership & Chief Operating Director on portfolio performance as well as on key developments of the individual assets including leasing, capital planning, environmental, financing and positioning.Work hand in hand with company’s Accounting and Asset Management teams ensuring overall financial management of the properties and timely payment of invoices. Review, analyzes and interpret market data to identify emerging trends that may impact the performance of the portfolio, and work with the community managers to develop and implement market plans that drive occupancy and revenue growth.Assist in solving problems, including employee relations, tenant service issues and building operational issues.

Kirkland, Washington, United States

Responsible for all payroll, accounting, budgeting, financial reporting, teacher & karma yogi scheduling, email/ social media marketing, customer service and communications, conflict resolution, inventory orders/ logs, bill pay, video/ graphic content creation, etc. Taught Power Vinyasa, Yin yoga and Sound Bath's.

Bellevue, Washington, United States

Manage the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management),property P&L, and property marketing in accordance with company standards.Responsible for meeting client expectations and providing an excellent customer service experience.Responsible for recruiting, interviewing, corrective feedback and hiring.Create a climate in which associates want to do their best by leading and communicating a share division with associates and providing coaching and development.Responsible for executing the strategic marketing plan to attract and retain residents.• Understand the operations guidelines established within the property management agreement.Respond to resident complaints and issues and serves as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.Organize and implement site natural disaster and emergency evacuation plans.Manage the property and associate safety records, property loss claims, and risk management initiatives.

Redmond, Washington, United States

Managed a Lease Up at “The Nightingale” Luxury Apartments. The property went through a sale transfer in September 2021 with new management take over. The Nightingale was 55% leased & 45% occupied by the time the property sold and changed management. Managed all phases of operation for The Nightingale including, but not limited to, the general administration and maintenance; to direct and control all personnel and resources to the end that the community is always maintained in good physical condition with a stabilized fiscal operation according to Legacy’s standards and specific owner directives.Inspected all 263 units, interior common areas/amenities, and exterior with General Contractor (Venture) until each unit/area was 100% completed and owner accepted. Since there was never a Maintenance Supervisor, I went through all maintenance training and task items with Venture and their sub-contractors. Interviewed, hired, developed, and managed a highly efficient staff through motivational training. Planned and prepared work schedules; assigned employees specific duties; directed and trained on procedures and processes related to safety; AP Policy; including PO system and expense management; fair housing; leasing; rent collection including receiving and posting deposits and handling all AR functions; locking and securing office; and other day-to-day property activity including maintenance and administrative functions. Managed training and development attendance. Conducted team meetings and daily team huddles. Maintained ongoing, current knowledge of competition including in-person shops of competition and weekly market surveys. Oversee and manage all details of resident move-ins giving special attention to apartment inspections, utilizing in-house employees or outside contractors/vendors as needed.

Bellevue

Oversee all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.Provide excellent customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.Develop, mentor, lead, and manage a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize engagement and minimize turnover.Drive revenues thorough understanding and analysis of competition and development of creative marketing programs. Perform quarterly market surveys.Supervise day-to-day operations of entire on-site team. Work with leasing staff to ensure that leasing/marketing goals are being met. Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.Manage and maintain all aspects of overall community budget and finances. Write up weekly reports and monthly financials for property owners. Work proactively with business partners including all vendors and other personnel serving the property and its residents.Maintain Fair Housing guidelines while being culturally aware and be able to work with diverse groups of people and interests.Coordinate special projects as requested by Regional Property Manager.

Bellevue

Kirkland, Washington

-Maintain and update current/ previous website through Wordpress and Drupal.-Create marketing emails through Constant Contact.-Engage current and potential customers through social media.-Design, produce and market fliers, brochures, schedule cards, etc. -Create and optimize images and videos using Adobe Photoshop, Illustrator and After Effects.

Bellevue, Washington

-Develop, update and maintain multimedia web content and website structure within US & Canadian WordPress websites; assist with project management and strategic planning for the company’s internal and external web presence.- Proactively evaluate website performance, user experience and content control and make recommendations or changes as needed.-Develop and customize website webstore's based on company/client brand strategies and intake.-Execute designs for daily and weekly updates to the website, site banners, promotional emails across mobile and desktop.-Initiate, maintain, and manage all on-line advertising (Google Ads, FB, etc.).-Create new banners, fliers, AD’s, etc. for clients. -Create Proposify proposals and survey’s through SurveyMonkey for Sales and Marketing Departments.

Everett Washington

-Manage projects related to 55+ Fluke sites in 23+ languages.-Work with Communication, Marketing, Graphics & Translation departments to ensure accurate and timely delivery of jobs.-Create and update new products, models, accessories, landing pages, promos, etc. through multiple Content Management Systems such as Drupal, Clickability/Limelight and MCMS.-Build responsive promotional landing pages using Javascript, Jquery, CSS3, HTML5, and Bootstrap.-Create responsive emails to execute marketing automation campaigns with Eloqua/ Oracle and Microsoft Dynamics CRM.-Image customization with Photoshop & Illustrator.

To sum it up, I was a "jack of all trades" for Pinnacle. I started working as a Porter/ Groundskeeper and worked my way up to Maintenance Supervisor. I worked as a Maintenance "Floater" at 25+ different Pinnacle Properties in the Greater Seattle Area and Portland, OR. I worked at a variety of garden style, low-high rise and lease up properties. Pinnacle Properties where I gained the most experience:Ascent, Aspira, Langara, Palisades, Ramona, Sitka, Valencia, etc.

Bachelor Of Arts (B.A.), Digital Technology & Culture

The program focuses on the relationship between technology and humanity, integrating critical thinking, creativity and computing skills.

Associate Of Arts And Sciences (A.A.S.), Liberal Arts And Sciences/Liberal Studies