Healthcare Strategy - Director
CurrentSelect experience: • Performance Improvement: Performed over five different operational assessments for state Medicaid agencies and LTSS agencies to improve efficiencies, reduce costs, enhance staff alignment, and improve performance. Activities include: quantifying the number of staff needed to support new activities, developing new organizational structures, developing and providing staff training, performing staff interviews, developing a report that identifies performance deficiencies and provides recommendations for improvement, and developing new processes to improve performance. • Project Management: Led 30+ different projects ranging from size and scope including a $31 million contract with a state Medicaid agency to provide strategic support and guidance as it implemented managed care. • Data Analytics: Regularly performs data analytics to better inform leadership decision making. • Stakeholder Engagement: Regularly support stakeholder engagement sessions with consumers, direct service providers, and advocacy groups. • Program Design: o Successfully designed and implemented a Person-Centered Options Counseling (PCOC) network to assist consumers who are entering into or inquiring about the State’s system of publicly and privately financed LTSS.o Successfully created a new division to streamline a State’s provider licensure, certification, and monitoring functions across five existing state agencies. • Medicaid Performance Audit: On behalf of the State Legislature, conducted and led an audit of a state’s managed care program and provided more than forty audit findings and recommendations. • Quality Improvement: Led several executive steering committees to identify performance measures to improve their programs.• Program Monitoring and Oversight: Supported multiple states improve and design their compliance strategies to oversee MCO performance or their home and community-based services (HCBS) programs.