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As an experienced IT Endpoint and Technical Support Manager, I am passionate about leading and building great teams. I enjoy analyzing data and processes and using what I learn to continuously improve processes that enhance business efficiency. At PepsiCo, I play a pivotal role in the IT Productivity Council, where I help reduce costs without compromising the services provided.By working using technology lifecycle management, I ensure that all assets are up-to-date and optimally functional.My approach is always aligned with the strategic goals of the organization, driving not just technological advancement and reducing cost but also contributing significantly to overall business success.If you are looking for someone to help your company email me at dustinwalker@me.com.
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It Infrastructure & Operations Associate ManagerPepsico Oct 2021 - Aug 2024Purchase, New York, UsManage Chicago HQ’s IT Infrastructure, Operations, Executive, Deskside, and Tech Bar Support teams. Work with regional teams to ensure Infrastructure is maintained, upgraded, replaced, and managed through its lifecyle. Member of the CTO Productivity Council tasked with increasing productivity. -
It Support ManagerDolby Laboratories Nov 2018 - Oct 2021San Francisco, California, UsManaged projects to implement new technologies, products, and processes globally to enhance the services we provided to the business. Managed the Deskside Support team for the San Francisco HQ office. -
Sr. It Engineer - Endpoint Engineering LeadDolby Laboratories Jan 2017 - Nov 2018San Francisco, California, UsLead the global Endpoint Engineering Team. Defined and drove our roadmap for projects focused on new endpoint solutions leading to enhanced client management infrastructure. Ran projects to automate onboarding and offboarding of employee accounts in Active Directory. Implemented Workspace One to secure mobile devices. Assisted the team with SCCM and Jamf Pro to keep our endpoints up-to-date and secure. Set hardware and software standards.
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It EngineerDolby Laboratories Apr 2010 - Jan 2017San Francisco, California, UsAs an IT Engineer on the global Endpoint Engineering Team I assisted the team in setting hardware and software standards. We ensured Dolby's endpoint patching was up-to-date using SCCM and Jamf to release patches. We maintained middle ware used to manage Active Directory and created automation to improve the accuracy and speed of account maintenance. Acted as Tier 3 support for issues Tier 2 couldn't resolve. Assisted and lead projects to role out new software and processes to the global environment of endpoints.
Dustin Walker Skills
Frequently Asked Questions about Dustin Walker
What is Dustin Walker's role at the current company?
Dustin Walker's current role is IT Technical Support Managment | IT Asset Management | IT Service Delivery | Technical Problem Solver.
What is Dustin Walker's email address?
Dustin Walker's email address is dustinwalker@me.com
What is Dustin Walker's direct phone number?
Dustin Walker's direct phone number is +141546*****
What skills is Dustin Walker known for?
Dustin Walker has skills like Technical Support, Project Management, Windows Server, Information Technology, Troubleshooting, Hardware, Itil, Team Building, Active Directory.
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