The Token Shop www.thetokenshop.com is a niche market e-commerce site selling recovery related materials to a global audience. Since it's start in October 2010, The Token Shop has seen growth rates near 200% annually. The Token Shop regularly ranks in the top 5 Google search results in a very competitive key word market, because of stringent ongoing SEO standards and a strong presence on various Social Media platforms.

As the owner of a new non-traditional location for a previously predominantly drive-in business, I am challenged with creating a drive-in dining experience without in a food court location. Responsible for the design and implementation of all aesthetic improvements to the location. Overseeing the construction of all physical improvements. Responsible for equipment setting and kitchen layout, including enhanced workflow design.

Responsible for restaurant level operations, ownership and execution of Fazoli's operating policies and procedures and the strict confirmation of business guidelines and ethics.Areas of responsibility include:Sales and Budget: Meeting the stringent demands of a Best in Class Brand. I am responsible for meeting or exceeding both short term budgets and long term forecasts. I control costs to meet or exceed budgeted controllable profit. Labor and Training Practices: Ultimately accountable for the proper execution of training practices for all hourly associates and managers, as well as confirming to labor matrix demands set forth in our annual budget.Food Cost: Verify systems are in place and being used to maintain tight food cost controls. Oversee weekly ordering as well as weekending inventory.

Responsible for daily operations at Iconic, Nationally Branded restaurant serving the area for over 55 year. Management duties also include long term vision, budgeting and forecasting of sales and expenses as well as continual refinement of daily operating practices to conform to expected sales projections. Oversaw all areas of Human Resources including on-boarding, training, evaluating, discipline and termination of a staff of 3 salaried and 40+ hourly employees. Duties included systemization of processes and procedures involved in employee management, labor forecasting hiring trends. Responsible for all areas of Supply Line including Menu Planning, Food Cost Analysis, Product Procurement, Vendor Relations and Inventory Management. This process was made possible through a series of self made forms and spreadsheets adding ease and redundancy to the process. Other responsibilities included Marketing and Social Media Management, I was responsible for all Marketing buys and oversaw the creation of all print, radio and video marketing materials. I also created and maintained the www.ourdognsuds.com website. Was also responsible for the creation and maintenance of the Dog n Suds Social Media Community which includes Facebook, Twitter, Pinterest, G+, InstaGram and Foursquare.