Dusty Ferguson Email & Phone Number

Fresno, Ca, Us

Primary customer point of contact for all technical inquiries of Demandbase's flagship software, working with SMB, Mid-Market, Enterprise, and Strategic B2B customers with Professional Services.Entrusted with advocating product adoption through hands-on collaborative discussions, working sessions, and workshops.Responsible for developing, maintaining, and delivering best practice guidelines for use of the software.Primary customer contact for Professional Services customers entering alpha and beta software programs.Internal customer advocate for product feedback.

Fresno, California, United States

Fresno, California, United States

Primary point of contact, entrusted with the largest and most strategic enterprise clients. Main duty is owning the relationship with the client, building trust through honest and direct discussions. Responsible for balancing the needs of the client and limitations of the software. Developed and documented both standard and custom SOWs (including pre sales). Key objectives included success criteria for both internal and external clients. Follow up and follow through - ensuring customer 'homework' and internal milestones are met. Driving and leading checkpoint reviews. On-board strategic clients (hardware and software) across multiple locations. Coach and educate customers on platform and industry best practices. Bridge between clients and development teams - effectively communicating and prioritizing bugs and feature requests. Able to tease out priorities from clients while communicating complex concepts effectively to all levels.

Santa Maria, California, United States

Primary point of contact for clients utilizing Professional Services. Main duty is owning the relationship with the client, building trust through honest and direct discussions. Responsible for balancing the needs of the client and limitations of the software. Developed and documented both standard and custom SOWs (including pre sales). Key objectives included success criteria for both internal and external clients. Follow up and follow through - ensuring customer 'homework' and internal milestones are met. Driving and leading checkpoint reviews. On-board strategic clients (hardware and software) across multiple locations. Coach and educate customers on platform and industry best practices. Bridge between clients and development teams - effectively communicating and prioritizing bugs and feature requests. Able to tease out priorities from clients while communicating complex concepts effectively to all levels.

Santa Maria, California, United States

As Senior Customer Support Specialist at MINDBODY, I was responsible for answering phone calls and emails in a primarily inbound capacity. My focus was on the FitMetrix software that had recently been acquired by MINDBODY, being part of the first team of MINDBODY team members to be trained in both the FitMetrix and MINDBODY softwares. With the position that had a primary focus on FitMetrix customers due to my unique skill set, I was often called upon when there were clients who needed a specialist familiar both MINDBODY and FitMetrix products.

Santa Maria, California, United States

As a Technical Support Specialist I was responsible for answering phone calls, live chats, and emails in a primarily inbound call center. My focus was on technical support ranging from assisting clients with site setup and general inquiries to troubleshooting errors and problem solving to develop solutions for specific client needs. In March 2017 I received my Ride Along Coach certification, allowing me to coach new Technical Support team members in providing excellent service through shadowing and reverse shadowing.

Littleton, Colorado, United States

As a Customer Service Representative I was responsible for answering phone calls in an inbound only call center. I assisted customers with everything from billing, service descriptions, and technical support, to general inquiries. I worked my way up from an entry level customer service rep, to technical specialist, and finally to broadband specialist before seeking other opportunities.