Dusty Painter Email & Phone Number

Charleston, Sc, Us

Daniel Island, South Carolina

• Maintains a close relationship with Account Managers & Client Services to address any trends, updates, or issues with clients’ inbound data, which led to increased customer satisfactions levels from several high-profile clients • Improves customer support by creating documentation to set expectations, establishing trainings sessions to proactively address needs, and assisting with development of custom Salesforce pages to expedite issue resolution • Manages a team of eight, including three international team members, through multiple operational transitions• Ensures all client files load properly daily, checked and validated error reports, and determined best course of action for resolution • Coordinates training and workshops with Senior Enrollment Analyst while overseeing improvement of the ACA data load process*Key Accomplishments: Directing large data migrations for multiple clients to expedite their Go Live process, migrating all automation processes from an outdated ESB platform to a new Dashboard, and streamlining e-billing data

Daniel Island, South Carolina

Precursor to promotion to current position as Manager of Import Automation and Enrollment

• Provided training, mentoring, and daily management to team of three Application Consultants • Maintained excellent customer relationships with carriers, companies, and individually insured customers by meeting callback time standards, traveling to offsite locations for large or extensive enrollment procedures to assist and ensure smooth operations, and assigning designated Account Consultants to address any additional long-running requirements• Ensured that the data transfers properly between client’s database and our software program and create problem-solving scenarios to resolve issues by meeting with clients, their Account Managers, and our engineers create more effective processes• Created better client experiences by recommending and implementing custom configuration settings

• Assisted Building Manager with the scheduling of and meeting with contractors and repair services throughout the condominiums• Met with and conducted site tours of the building to potential residential buyers when realtors were off-site

• Led Visitor Center in consistently attaining and exceeding 100% of quarterly sales goals through efficient client interactions, multifaceted knowledge of the city, and upselling services based on client interest and requests• Created personal and professional relationships with tour and attraction operators to fortify the hospitality community• Managed operations, including client services, financial procedures, and employee training and management

• Increased membership by prospecting potential new members, conducting outside appointments, and networking at social functions • Strengthened existing relationships with golf courses, tournament and team arenas, and other venues catering to sporting events while organizing monthly Sports Council member outings

• Generated leads for local incoming travel editors, focusing on accommodations, attractions, and vendors of interest, creating complimentary advertising opportunities for investors and Charleston as a destination • Executed “Be A Tourist in Your Own Town” campaign through publicity at the Visitor Center, direct mail advertising, fielding all customer interactions, and creating database for all customer transactions• Prepared reports focused on economic impact and total circulation of media marketing efforts

• Enlarged client base for CVB by meeting with potential consumers, developing personal relationships through follow-up emails and phone calls, and providing informational packets to booked Convention business and other groups • Created and maintained accounts in Breeze database to ensure quick, reliable communication between Sales Managers and clients• Prepared Convention Services Calendar for weekly publication of Post & Courier’s Business Journal