Dustin Bowling Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

Bellevue, Washington, United States

Columbus, Ohio Area

Responsible for everything public cloud consumption and the optimization of Nationwide's cloud spend.

• Responsible for enterprise capacity planning and consumption management for more than 13,000 distributed infrastructure components.
• Develop and maintain a 36-month rolling forecast to aide in infrastructure planning efforts with a focus on hardware utilization and consumption reduction.
• Provide monthly application infrastructure reviews for critical enterprise applications.
• Assist Business Solution Areas and Infrastructure Delivery Leaders with infrastructure planning and server/hardware currency compliance.

• Assisted engagement leads in audit planning, fieldwork and reporting for IT-sponsored Advisory Service and Assurance audits. Engagement areas include IT General Controls, z/OS Mainframe, Windows Server, Defect.
• Led and facilitated the annual Risk Assessment process for Nationwide IT Audit in accordance with Federal policy guidance.
• Conducted quarterly Audit Committee report reviews for the Nationwide Board of Directors.

• Acted in a Team Lead capacity within the Property and Casualty Data Warehouse Auto channel.
• Completed plan and resource management staffing for 8 Full-Time employees and 14 IBM contractor associates both on and off-shore.
• Provided project management oversight for all new development, enhancements, and defect fixes completed by project staff.
• Assisted management in tracking budget actuals, monthly forecasts, and variance explanations.

• Provided comprehensive IT Service Management support for 14 customer-facing Internet applications and 75 computer telephony based applications across 6 distributed service centers.
• Consulted solution-area IT leaders on enterprise-level incident, change, and problem initiatives and lead management staff on adoption and implementation.
• Conducted monthly operational reviews and provided key run metrics to leadership, providing analysis and insight into historical run trends for recurring incidents and/or problems.
• Monitored and reported on overall application health and performance to proactively drive infrastructure and application-based strategic direction.
• Facilitated the Apollo Root Cause Analysis (RCA) process for solution-area accountable priority 0 incidents and presented findings to IT leadership for executive signoff.

• Served as implementation lead on 8 major application software releases for 215 J2EE and Windows DNA applications residing on shared IBM Z-Linux and Windows infrastructure.
• Led local release and change managers in comprehensive release planning efforts across the Nationwide Insurance Enterprise, resulting in a 98% change success rate.
• Secured and scheduled internal and offshore resources across the Nationwide Services Company (I&O) to execute implementation-level tasks.
• Authored master implementation plans and facilitated walkthrough meetings to synchronize and coordinate all release-related activities.

• Successfully managed and facilitated 30 application and infrastructure releases over a 20-month period in the Corporate Internet sales channel, improving the overall change success rate to over 98%.
• Provided release oversight and change control for 14 external-facing Internet applications using both Waterfall and Agile project development methodologies.
• Developed a daily release and change communication to coordinate all outstanding projects and releases scheduled for implementation within Corporate Internet Solutions.
• Created a defect management quality control process to record, track and resolve production application defects, resulting in a 90% overall reduction of outstanding production defects.
• Led a team of peer IT associates in creating, reviewing, and updating Gallup engagement action plans, resulting in an annual engagement score increase of over 20%.

• Led an incident reduction initiative across the Claims Solutions organization. This project resulted in an 8% reduction in service desk calls and saved Nationwide approximately $90,000 over a one year period.
• Partnered with third-party software and hardware vendors to provide systems support for over 8,000 Office of Claims customers, call center users, and field service associates.
• Presented at IT Service Delivery meetings with critical business sponsors and IT Leaders to review current application, infrastructure, and overall systems health.

• Responsible for the support, maintenance and execution of nightly production billing batch processing.
• Utilized JCL, DB2, and TSO to streamline test batch processing, increasing the IT solutions’ ability to meet testing needs while satisfying project time and budget constraints.
• Worked with the Office of Customer Billing business partners to resolve all outstanding billing issues related to customer accounts.
• Assisted the Office of Customer Billing business partners in preparing business requirements and identifying possible test scenarios.
• Authored master test plans outlining test case scenarios and their expected outcomes. Communicated all results clearly and accurately to our business partners prior to implementation.

Columbus, Ohio Area

• Internationally selected to participate in the National Science Foundation Research Experience for Undergraduates (REU) program.
• Area of industrial research included the “Evaluation of Personal Software Firewall Products”.
• Participated as a team member within the GTE Network Infrastructure Lab Secure Systems Department conducting firewall vulnerability and penetration testing.
• Presented findings at Verizon symposium to industry experts in network security, product engineering and software valuation.
• Final report submitted and filed with the National Science Foundation (NSF).

Masters, Business Administration, With Distinction

Bachelor Of Science, Computer Information Systems; Computer Information Systems

Activities and Societies: • Omicron Delta Kappa National Honor Society, Spring 2001 • Gamma Beta Phi National Honor Society, Fall 1999 •.