Dusty Williams Email & Phone Number

United States

San Diego, California, Us

Providing Expertise and Consulting for: Quality Management System Design and Improvement, ISO 17025, ISO 9001 Compliance, Best Practices for Quality Assurance and Lab Operations, and General Process Improvement Consulting. Examples of Services Provided to Customers: Montana Tech University (CAMP – Materials Testing Laboratory):o Implemented a Quality Management System compliant with ISO 17025 o Wrote Quality Manual, SOPs, training procedures, Sample Administration/Tracking Processeso CAPA procedures and guided management on handling deviationso Method Validations and Statistical Analysis (Uncertainty Budgets)o Instrument Maintenance Procedures (IQ, OQ, PQ)Pdub Inc:o Contracted Sales Manager and Business Consultanto Helped negotiate larger contract details (Hospitals, Government, deals over 300K)o Trained sales staff on commercial printing products and demonstrated ways to implement consultative sales strategies in various vertical marketso Developed a custom web database solution for their sales staff to use for logging sales activity and build instant product proposals based on sales conversions. The website also streamlined customer service by allowing customers to create accounts and request service or order supplies in secondsGlobal Labs:o Researched ways for their chemists to test heavy metals in water using ICP-MS methodso Drafted instructional documents for installation of new equipmentWeb Application Design and Engineering: o Custom Content Management Software on web interfaces using PHP and MYSQL databases

San Diego, Ca, Us

Senior Leadership ResponsibilitiesService as an active and contributing senior leader member and effectively collaborates with colleagues.Inspirational and effective management skill to mentor and motivate staff, leverageexisting capacity, delegate appropriately, and strengthen performance whilemaintaining best practices, camaraderie, and shared accountability.Create a work environment which encourages participation to promote retention,productivity, and a quality, customer-oriented staff; and utilizes clearly defined goals,objectives, and methods with which to measure success.Quality Formulate and maintains quality assurance objectives complementary to corporatepolicies and goals.Work closely with Lab Manager to prepare for annual ISO9001 and 17025 certifications and audits.Ensure company quality records are current and accurate based on internal processes.Apply statistical process control (SPC) methods for analyzing data to evaluate thecurrent process and process changes.Maintain a working knowledge of government and industry quality assurance codes and standards such as ISO9001 and 17025.Design and implement quality assurance training programs and education to key personnel in conjunction with managers, including internal audits.Oversee the investigative and resolution of customer complaints regarding technicalor quality issues.Expand capabilities of the Laboratory as needed by the Company.Preparation and monitoring of quality department budgets.Technical Responsibilities Create uncertainty budgets for a variety of test equipment calibration, includingelectrical, RF, temperature, and more.Maintain accreditation by supporting ISO 17025 audits.Calculate measurement uncertainties to meet internal/external customer requirements.Write scripts in METCAL for uncertainties to create calibration automation

Salt Lake City, Ut, Us

Worked as part of the QMS software implementation team providing clients with product knowledge and best practice guidance when introducing new quality assurance software into their current Quality Management System. Client Facing: Provided ISO 17025, 9001, cGMP, and FDA compliance guidance when configuring MasterControl software while improving document workflows, training programs, quality events, and record keeping processes.Worked directly with customers either on site or remotely to help train and integrate MasterControl QMS software. Internal:Drafted and maintained configuration procedures that promoted a consistent consultation process for our implementation team and customers.

Agoura Hills, Ca, Us

MasterControl QMS software duties: Conducted initial and advanced use training for MasterControl QMS software users by: creating user accounts, adjusting role rights, creating electronic forms from physical copies (Eforms), constructing document and Eform workflows, supporting users with questions and issues as they arise, and helping with the initial configuration of FBS Quality Events automation Other responsibilities: Performed gap analysis on GMP documentation (policies and procedures) to ensure our manufacturing site was in compliance with FDA Phase I. Participating in root cause analysis and continual improvement processes. Drafting SOPs/Training Instructions/Reports for all departments, assign GMP training to new employees.

Billings, Montana, Us

Contracted to improve business processes such as: customer experience, internal communication between two branches, create and deliver training material for customer service and sales departments, and provide sales coaching to account managers. Increased sales revenue by over 20% after one year of using our services. Examples of the procedures we helped integrate: Employee Compensation Plans, Daily Sales Activity for Reps, Data Management in Sales Force, Leveraging Activity Data to Create Successful Sales Strategies (Sales Management Perspective), and other Marketing and Sales related procedures. In addition to consulting services, we developed content management software that helped reduce administrative labor by 3-5 hours per week. The web software was engineered to manage customer service requests, and automate internal ordering processes.

Butte, Montana, Us

Worked as a contracted consultant. Provided guidance for various chemical testing methods. More specifically, chemical testing requirements and start-up costs involved in expanding testing abilities to include: agricultural soils testing, reverse phase HPLC setup, Atomic Emission setup, and other wet chemistry methodology.

Butte, Mt, Us

Contracted to provide ISO 17025 compliance guidance for Montana Tech Materials Testing Lab To help the lab obtain an ISO 17025 accreditation. Montana Tech did not have a QMS at the time. I guided and worked with the management team to create an ISO 17025 compliant QMS and pass the initial assessment to achieve accredited status. I was able to help by: writing their Quality Manual, SOP's, design training procedures for students and staff, calculate uncertainties for equipment and testing methods, design documentation and records management system for data and test samples, and provide general ISO consulting to ease the transition of utilizing the newly adopted quality procedures we put in place.The project was a great success as Montana Tech became an ISO 17025 accredited materials testing lab in May 2018.

Tutored college students in chemistry, physics, technical writing, and mathematics.

Us

Promoted to Technical Manager after 6 months with the companyWrote technical documentation: tutorials, manuals, procedures, and training materialWorked as part of the Quality Unit (President, Quality Officer, and Technical Specialist)Implemented ISO 17025 compliant procedures in the HPLC, Wet Chemistry and Heavy Metals departments to test manufactured productsDesigned and implemented method validation procedures for all departmentsWorked as a team with the chemists to make quality assurance goals to ensure customer satisfactionDiagnosed and troubleshooted problems with instrumentation (HPLC, GC, ICP-MS)Performed uncertainty/statistical analysis for HPLC, Wet Chemistry, Heavy Metals, and Micro departmentsSigned off on CAPA requests-also aided with plan of action in resolving problemsApproved testing results and OOS (out of specification) reportsPrograming in Empower Pro software-creating automatic calculations and reports to fit customer and ISO 17025 specifications

Us

Chemical testing of nutraceuticalsEPA methods for testing of tap water (HPLC conductivity, ICP-MS)Drafted SOPs for the HPLC and Wet Chemistry departmentPerformed analytical procedures using HPLC, GC-MS, Titration, UV-vis, ICP-MS instrumentationDetermined LOD/LOQ for all HPLC and ICP-MS methods and instruments HPLC method development for reverse and normal phase chromatography (UV-Vis, ELSD, Conductivity, and Refractive Index)Developed titration methods for amino acid quantification in a matrix or as a pure product

Helena, Mt, Us

Research of an Epoxidation reaction proposed by a research team in Athens Greece using Hydrogen Peroxide as the oxidant. The researches proposed a reaction mechanism but didn't do a kinetic study to support there hypothesis. I monitored the kinetics of the same reaction under the same conditions to investigate the legitimacy of the mechanism. The poster below summarizes my study.

Helena, Mt, Us

The research goal was to confirm a 1-7 Hydride shift in a cycloaromatization reaction. My job functions were to synthesize the model substrate for the reaction. This was a two step synthesis: Sonagashira Coupling followed by a Wittig reaction. For each step of the synthesis I purified and characterized the reaction products and determined if we could proceed to the next reaction. At the end of my last semester I presented my findings at the Student Undergraduate Research Festival at Montana State University to a mixed audience consisting of students, professors, and research scientists from NASA.

Started as Telemarketing Associate while attending college Promoted to Sales Manager: As the Telemarketing manager, I trained the sales team, wrote calling scripts, assigned sales goals, created employee schedules, trained telemarketers to use Salesforce to track sales activities, used Salesforce reporting tools to monitor sales activity, used activity trends to improve sales performance, and strived to create a positive culture.

At Lo & Bro Welding I worked on a team that replaced water pipelines under roads at the Montana Refining Company. The job required operating large equipment in hazardous conditions. Working well with a team was a must for this position.

Treasure State Development is a privately owned business contracted out by National Right to Life to contact potential and current donors to the program. I worked as a telemarketer contacting members and potential members to ask for donations to help the non-profit. While collecting donations, my other primary function was to provide updates and news to strengthen relationships with National Right to Life Members.

Bachelor'S Degree, Chemistry

Non-Declared, Computer Programming

High School Diplomoa, General