Dusty C. Email & Phone Number

Rock Hill, South Carolina

Proactively engaged with veterans their beneficiaries and serves as their primary contact to identify potential benefits and eligibility criteria. Applies extensive knowledge of veteran’s compensation, benefits and pension programs to over 480 veterans to provide information, resolve problems, answer questions and properly assist with processing veterans’ claims. Accurately maintained comprehensive knowledge of Title 38, U.S. Code of Laws as amended. Conducted review of each veteran’s case file, evaluated file accuracy and completeness necessary to make an informed decision. Convey both positive and negative decisions with professionalism while clearly communicating policy and procedure.Key Achievements:• Completed VA accreditation in record time and processed 511 Veteran claims in five months, increasingYork County production by 27%. • Recruited, managed and coordinated the efforts of 12 volunteer drivers to transport disabled veterans to and from medical appointments an hour away. Oversaw volunteer screening and background checks.

Virginia Beach, Virginia, United States

Provided senior leadership and guidance to seven maintenance controllers, 12 work center supervisors, and 210 team members responsible for 12 F/A-18C aircraft and support equipment. Conducted daily production meetings to determine departmental schedules, facility status, sequences, and assignments for work activities based on priority. Facilitated monthly leadership and professional training for seven maintenance controllers and 12 work center supervisors. Ensured all departments completed assigned tasks in a timely manner ensuring compliance with OSHA, CNAFINST 4790.2 regulations and local procedures. Authorized and prioritized material requisitions expediting their arrival when necessary and keeping an accurate inventory of all materials received for proper distribution. Verified oil consumption calculations on 24 GE F404 turbofan engines and managed the weight and balance program for 12 F/A-18C aircraft prior to each flight. Qualified Safe-for-Flight on F/A-18A-D aircraft.

Norfolk, Virginia Area

Led and managed the efforts of 18 quality assurance inspectors and 32 department quality assurance representatives responsible for the through and complete audit of CNAF4790.2 programs and procedures ensuring compliance with established protocol on E-2C / E-2D and C-2 aircraft. Scheduled and performed internal and external audits for maintenance and administrative work centers ensuring program managers were following current compliance with OSHA, EPA and DoD guidelines. Recorded production data, including quality control measures to monitor and improve processes and procedures, volume produced and consumption of materials, for 12 production work centers encompassing 487 personnel and 187 contractors. Investigated mishaps and safety incidents identifying causality, developed and implemented local procedures to prevent re-occurrence. Conducted facility management and safety inspections for personal protective equipment and emergent safety equipment. Qualified Safe-for-Flight on the E-2D and C-2A aircraft

Norfolk, Virginia Area

Led the production efforts of 15 work center supervisors and 160 team members responsible for five EA-6B aircraft during a high tempo combat deployment. Hand-selected and led a team of professionals to run a remote detachment in a remote location with little logistical and maintenance support. Responsible for the scheduled and unscheduled maintenance on five EA-6B aircraft. Prepared performance evaluations for 5 work center supervisors and 32 team members. Qualified Safe-for-Flight on EA-6B aircraft.

Oak Harbor, Washington

Pensacola, Florida

China Lake, California

Oak Harbor, Washington