- Coordinated with Product, Marketing, and Customer Experience teams to establish and track 100+ vouchers, merchants data, and in-app features.- Conducted customer journey experience research to propose product improvements, resulting in a 10% increase in user satisfaction.- Implemented market trends research and proposed strategic business plans resulting in a 10% increase in sales.- Identified fraud activities and fraudulent users. Worked closely with Product team to minimize fraud by optimizing features of product and closing all fraud activities. - Analyzed customer needs, coordinated with the Product team and Marketing team to develop product enhancements, resulting in a 20% increase in customer satisfaction. - Handled 3 key account requests issues, leading to a 50% acceleration in total campaign completion.

- Cooperated with Customer Experience team to create and solve customer issue list related to system.- Ensured information on system complied with clients requests.- Managed schemes for administrative application systems. - Fulfilled user experience by supporting order scheduling and troubleshooting app/order problems. - Boosted 20% customer experience and 10% merchant experience on Vexere website.