Arghya Dutta Email and Phone Number

Design and Implement Financial Solutions: Build end-to-end integrated financial workflows, reports, and dashboards using the Briq platform, tailoring solutions to meet unique client requirements.Business Analysis and Requirements Gathering: Collaborate with clients and internal teams to understand business needs, gather and document technical and functional requirements, and translate them into actionable solutions.Data Modeling and Integration: Develop data models, integrate diverse data sources, and ensure accurate data representation within financial solutions, enhancing decision-making processes.Client Communication and Support: Serve as a key liaison between clients and the technical team, providing regular updates, obtaining feedback, and ensuring alignment with project goals.Cross-Functional Collaboration: Work closely with Product, Engineering, and Automation teams to solve complex problems, optimize processes, and ensure the successful delivery of solutions.Quality Assurance and Best Practices: Conduct quality checks on client data integrations, enforce best practices, and write comprehensive external-facing documentation to empower clients post-implementation.Process Improvement and Innovation: Identify opportunities for process improvements and automation within financial operations, driving efficiency and innovation in solution delivery.Project Management and Timelines: Provide accurate time estimates for project deliverables, manage timelines, and ensure that projects are completed within scope and on schedule.Client Enablement and Training: Develop training materials and guide clients on utilizing the Briq platform effectively, ensuring long-term client success and satisfaction.Technical Support and Issue Resolution: Proactively address client issues, troubleshoot technical problems, and provide solutions to ensure seamless operational continuity.

Developed 15+ detailed system requirements and technical specifications, aligning with industry standards, resulting in enhanced project compliance and quality.Facilitated 20+ cross-functional meetings with stakeholders to elicit, analyze, and document detailed functional specifications, ensuring clear project objectives and streamlined processes.Conducted comprehensive analysis of system capabilities, recommending 5 technology solutions that improved operational efficiency by 20%.Evaluated 10 technology options to develop solutions aligned with business needs, resulting in a 15% reduction in operational costs.Authored and implemented 12 test plans in DEV and PAT environments, increasing test coverage by 25% and reducing defects by 30%.Generated ad-hoc reports and presentations that improved executive decision-making, leading to a 30% increase in data-driven decisions.Identified and recommended 8 productivity enhancements, boosting operational efficiency by 20% and reducing costs by 15%.Oversaw data governance and quality roadmap implementation, managing efforts that reduced data errors by 25% and improved data integrity.Resolved 50+ complex client support issues, facilitating the successful retirement of 3 legacy systems and improving client satisfaction by 40%.Facilitated effective communication across 4 departments, strengthening interdepartmental relationships and achieving project milestones ahead of schedule.Led a cross-functional team to successfully migrate core banking systems, achieving a 30% increase in processing speed and a 25% boost in customer satisfaction.Utilized expertise in regulatory liquidity, collateral management, and financial markets to guide 3 strategic decisions, enhancing compliance and financial performance.

Orchestrated seamless communication channels between drivers and customers, optimizing the efficiency of online delivery operations. Proactively communicated pickup and delivery instructions to drivers, ensuring precise execution of customer requirements. Delivered timely and accurate updates to customers regarding drivers' schedules, enhancing overall service reliability.

Engaged in proactive and professional customer interactions, adeptly addressing concerns, responding to inquiries, and providing expert assistance. Effectively promoted products and upheld a positive company image, addressing questions and concerns with a focus on customer satisfaction. Compiled comprehensive product and customer reports by systematically gathering and analyzing data obtained during customer interactions, contributing to strategic decision-making processes.

Partnered with Project and Delivery managers to define Source to Target scope for BMO's Commercial Banking, ensuring project alignment and successful delivery.Gathered, documented, and validated 25+ functional and non-functional requirements, collaborating with business clients, end users, and stakeholders to ensure project success.Conducted comprehensive requirements coverage and impact analysis, ensuring traceability of system requirements to business needs, solutions, and test cases.Coordinated with external vendors and internal IT teams to clarify requirements and specifications, enhancing project alignment and reducing development errors by 20%.Led 15+ meetings with decision-makers, system owners, and end users to identify and resolve systems issues, recommending changes that improved system efficiency by 15%.Contributed to the planning, design, development, and deployment of 5 new applications and enhancements, increasing application performance by 25%.Analyzed emerging technologies and standards in the payment industry, assessing impacts and recommending solutions that increased compliance and efficiency.Supported the release management process, ensuring seamless delivery of application and system changes into production and FI environments.Interpreted business functions and specifications to support certification and testing teams, reducing test cycle times by 15%.