Dutta Satadip 🚀🤝⚖️ Email & Phone Number

San Jose, CA, US

San Francisco, CA, US

Chicago, IL, US

CORPORATE PROFILE: A $260M SaaS company with 1,200 employees globally.RESPONSIBILITY PROFILE: Reporting to the CEO with a team of 350 employees with seven directs. Responsible for customer retention, renewals, and expansion, driving high-velocity sales, and establishing business data sources for operational excellence and continuous improvement.ACHIEVED IN.

San Francisco, California, US

• CORPORATE PROFILE: A $1B Social Media Platform with 1,800 employees. RESPONSIBILITY PROFILE: My responsibilities are for all Post Sales and Customer Experience Departments, driving customer satisfaction and retention.
• Together with my team, we launched the first-ever Verified Merchant Program to incentivize eCommerce directly on Pinterest. We developed strategies for scaling, sign-up incentives, and GDPR/CCPA compliance. We secured.
• In an effort to limit churn, we consolidated sales tools through customer journey data, fused CRM systems, sanitized internal processes, and integrated key revenue data. The project boosted account plan coverage 74%.
• To enhance the Customer Engagement, I built a team, segmented customers, and established metrics for customer success, sales engineering, product, and operations. The CX Program delivered automation, deep customer.

Mountain View, CA, US

• CORPORATE PROFILE: An $80B Internet First Tech Company with 75,000 employees. RESPONSIBILITY PROFILE: In this role, I was responsible for a $1.8B Revenue Goal and 450 employees. I managed all post sales organizations.
• To maximize mobile Ad revenue, I identified customers desiring a mobile pivot that needed technical resources and support. Over 3 months, my team built a tool to identify errors, and a mobile web app and configurations.

Mountain View, CA, US

• RESPONSIBILITY PROFILE: In this role, I was responsible for all customer support for Google’s advertising business and for customer satisfaction via fast and accurate response across phone, video, chat and email.
• As Google’s Digital Advertising product portfolio grew, support inquiry volume increased and 90% of support work was triplicated. To shorten response times and improve CSAT scores, I reallocated headcount, introduced.

Mountain View, CA, US

• ACHIEVED IN THIS ROLEACQUISITION INTEGRATION / CHANGE MANAGEMENT
• After the acquisition of DoubleClick, I was responsible for leading the migration of ~30 products and built the integration strategy and roadmap to migrate ~2,000 customers to the new Google platform. My team aligned.

London, GB

• CORPORATE PROFILE: A $100M provider of Enterprise Feedback Management SaaS Product solutions with 500 employees. RESPONSIBILITY PROFILE: In this role, I was responsible for identifying customer needs to create the.
• Our team facilitated the first-time strategy to utilize social media feedback. After I built the strategy and developed evaluation criteria, I collaborated with legal, and closed Radian 6. I also crafted product.

Houston, Texas, US

• CORPORATE PROFILE: A $100B provider of computer hardware and software services with 150,000 employees. RESPONSIBILITY PROFILE: In this role I led Product Managers for 5 products to enable customers to evolve.
• In this role, I identified partners, developed OEM rebranding measures with engineering, created a Master Services Agreement with Legal and Revenue Recognition teams, and worked with Business Development teams to.

Mba, Strategy, Marketing, International Business

Ms, Computer Science

Bachelor Of Engineering, Computer Engineering

Education record