Joshua Duttry Email & Phone Number

• Maintain and support application and system patching and updates. • Review and optimize IT environments on a per project basis.• Maintain, update, and improve IT infrastructures in a diverse range of industries.• Review, develop, and propose SOWs for both managed environments and one-time projects.• Create and implement documentation from scratch for better communication between internal teams. • Develop long-term strategies and capacity planning for meeting future IT infrastructure needs for clients.• Monitor and maintain infrastructures to prevent reactive corrections and downtime.

Ignacio, Colorado

• Responsible for technical support of end-user hardware and software in the Shared Services Network, specializing in Casino IT Infrastructure Support. • Provide desktop and mobile OS and software installation, configuration and repair, with direct focus of on-site customer assistance. • Utilize Microsoft SCCM for environmental management of workstations and standardized deployment of Windows.• Provide end user computing equipment installation and relocation and network connectivity in a LAN/WAN environment.• Maintain inventory of IT hardware.

• Review, advise, and implement network security into existing IT environments to better protect environments and resources. • Installed, configured, and maintained both user hardware/software and environment server hardware/software, including full support of network infrastructure and telecommunication devices.• Develop long-term strategies and capacity planning based on clients needs and future goals.• Design, install, and restore data and voice networks including jack setup, wiring, and server closet termination.• Development, testing, and rollout of environmental migrations based on executive level project plans.• Assess, design, and implementation of security systems, including live web accessible video, infrared recording equipment, wiring, and recording software.

Durango, Colorado

• Review and optimize IT environments on a per project basis.• Maintain, update, and improve IT infrastructures in a diverse range of industries.• Review, develop, and propose SOWs for both managed environments and one-time projects.• Manage vendor relations and interactions for all client environments. • Create and implement documentation from scratch for better communication between internal teams. • Scope, procure, install, and manage hardware from firewalls to backup appliances • Develop and present Quarterly IT and Security Reviews, IT Life Cycle Plans, etc to clients ranging from technology experts to executives. • Serve as the primary IT point of contact for clients both remotely and in person throughout Cortez, Durango, Farmington, and the surrounding areas.• Design and implement VPN layers into existing IT environments to better connect remote teams and sites. • Develop long-term strategies and capacity planning for meeting future IT infrastructure needs for clients of all sizes.• Review, advise, and implement security based on the needs of each client.• Monitor and maintain infrastructures to prevent reactive corrections and downtime.

Niwot, Colorado

• Ensure operational excellence and consistent delivery of technology services.• Maintain and update multiple Active Directory environments.• Build, configure, and maintain system servers adhering to SOX compliances. • Microsoft Exchange administration, including integration and maintenance of email security through MXLogic and Mimecast.• Configuration and management of Exchange, Lync, and SharePoint migrations regarding On-Prem and Office 365 environments.• Proven success in driving ITIL frameworks, standards, and governance.• Increasing efficiency through scripting and automation via PowerShell and NCentral.• Troubleshoot and maintain TSM Backup systems.• Provide and refine documentation for all tasks. • Administration of multiple Lync environments including Messaging and Voice.• Monitor and maintain servers across multiple environments with the use of NCentral.

Niwot, Colorado

• Provided daily guidance to a team of five technical assets to ensure client satisfaction while providing operational excellence and consistent delivery of technology services via both remotely and onsite for five separate client locations.• Ensure operational excellence and consistent delivery of technology services.• Maintain inventory of core IT equipment.• Performed as the Team Escalation point for high level issues while providing team members professional guidance and opportunities to expand their professional skill sets. • Proven success in driving ITIL frameworks, standards, and governance.• Install, configure and maintain systems, printers, networking, and other related equipment, devices and systems• Troubleshoot networks, systems, phones, office equipment, and applications to identify and correct malfunctions and other operational difficulties.

• Provide support to Wireless phone carriers and public safety answering points for the nation's largest 9-1-1 database and Emergency GPS infrastructures in a 24-7-365 work environment.• Configure, monitor, and troubleshoot Oracle based database systems to support the delivery of wireless 911 calls.• Preform specialized database configurations for both wireless and VoIP call and data systems.• Analyze and support local and international real-time GPS mapping systems in a high pressure environment.

Fort Collins, Colorado Area

• Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.• Install, configure and troubleshoot desktop systems, workstations, and network issues. • Train personnel on new system features and capabilities.• Preformed testing, implementation, and deployment of Symantec PGP Encryption.• Communicate highly technical information to both technical and nontechnical personnel. • Document all tasks through both corporate ticketing systems and private logging.

Fort Collins, Colorado Area

• Provided technical support for hardware and software related issues with TiVo• Resolved clients’ issues via phone, in person and web-based chat interface. • Responsible for all technical documentation and training of new employees.

Altoona, Pennsylvania Area

• Managed a team of nine core technical resources.• Implemented a project to upgrade Microsoft 2000 desktop environment to Windows XP.• Align team resources to support corporate initiatives, making course corrections through coaching when necessary.• Provided computer hardware and software support for various data, voice, and wireless systems.• Installed and upgraded hardware, software, and network systems.• Designed and implemented touch screen kiosk and software for use by clients, staffs, and public tours of the facility.

• Complete several projects in upgrading the corporate Microsoft Office environment. • Coordinated logistics for multiple projects and met deadlines. • Fabricated industrial parts intended for specialized machinery.

Bachelor’S Degree, Ist, Minor Business Management

Computer Science

Received training in multiple computer coding languages.