Duvan Felipe Peña Tirado Email & Phone Number

Amsterdam, North Holland, Netherlands

Responsible for delivering different types of projects or programs involving, but not limited to:- New Business Implementations- Expansion- Customer Changes- Product ImplementationsAccording to a defined scope I leverage regional and local resources from different departments to support projects. I also lead discovery, planning, and collaboration calls.

Amsterdam, North Holland, Netherlands

- Mentored and fully trained team members leading the onboarding towards achieving quarterly targets.- Led pilot programs for the largest hotel chains, demonstrating strong leadership and expertise in project management. (Largest being the 6th largest hotel chain with over 5,000 hotels)- Developed and executed strategies to reduce time-to-live for all.

Amsterdam, North Holland, Netherlands

Relationship management – Daily engagement with key clients managing the new business process along with client and stakeholder expectations.Results-oriented - increased onboarding volume 46% over prior year. Good command of English and Spanish, supporting several markets including Europe, Africa, and the Americas. Multi-task, team player.Skilled.

Doha, Qatar

Award-Winning 5-star AirlineManaged daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.Enforced safety regulations and proper use of safety equipment for flights with 350+ passengers.Verified adequate aircraft stock before departure by taking inventory and working with the ground crew to fill.

Miami/Fort Lauderdale Area

- Successfully qualified customers to promote the right mix of products and services that led to new contracts.- Identified business opportunities and engaged clients to develop relationship and to educate prospects of value proposition of working with company.- Developed strategic relationships with partners for joint pursuit of specific engagements..

Bogotá D.C. Area, Colombia

• Implemented a regional MSC (Multinational Service Center) for 8 LATAM countries. Ensuring all aspects of travel requesting, approval process flow, ticket issue, and fulfillment are set for a regional centralized.
• Working with clients directly and internal agency resources to identify key business requirements and configure the servicing model to meet those requirements.
• Organize POS configuration applying SNAP Codes, airline corporate codes, hotel negotiations, travel policy, and reportable fields.
• Keeping clients, agency resources, and management informed of implementation activities and progress through regular communications, meetings and status reports
• Pro-actively coordinate and manage tasks and milestones to achieve implementation targeted time frames and ensure client expectations are achieved.
• Ensuring completion of deliverables, managing resources and meeting milestones

Bogotá D.C. Area, Colombia

Responsible for being the Special Fares Department leader; ensuring greater value to the department by detecting and analyzing the best options for air fares and complementary services not only for the Special Fares Department, but organization as whole.Manage supplier relations in line and with BCD Travel Americas Headquarters guidelines; working locally.

Bogotá D.C. Area, Colombia

Work Duties: Coordinate the implementation of technology solutions of Global OBTs (Online Booking Tools) such as Concur, along with TS:PM (Traveler Profile Manger). Lead the implementation structure within the organization, directing GDS set-up, implementation tests, end-user testing, and process configuration for global clients. Be part of regional.

Bogotá D.C. Area, Colombia

Work Duties: Lead and manage any bilingual process within the organization. Diminish the language barrier within the company providing support through e-mails, conferences with regional and global account managers and project mangers, formal translations of: legal contracts, global information and processes, and marketing material. Work hand in hand with.

Bogota, D.C., Capital District, Colombia

Be one of the four Sales Executives who managed a 200 client portfolio for a five-star hotel, with 236 rooms, 91 apartments, and 13 meeting rooms, worked on retaining present clients and obtaining new clients. Negotiated corporate rates with companies and travel management companies, visited clients to strengthen a relationship strategy, coordinated.

Colombia

Create effective and valuable relationships with guests in order to make them loyal consumers of our product offered, ensure that any immediate needs of guests are met by orienting their needs or request to the adequate person, constantly train and reinforce the working staff on procedures to ensure that a quality service is being provided, follow-up on.

Boise, Idaho Area

Train new employees throughout the course of a week on company procedures, directly serve clients daily, ensure the progress of continuous training for employees, realize maintenance on working equipment, be in command of everything during the absence of my supervisor, and ensure that the employee training database is up to date on a monthly basis.

Bachelor'S Degree, Marketing

Diploma In Brand Management, Marketing

3-Year Degree In Airline And Tmc Management, Tourism And Travel Services Management

General Studies

Several "Generals" completed towards an associates degree.

High School, General Studies

Activities and Societies: FHLA President, Marching Band, Pep Band, Wind Ensemble, and Symphonic Band