Khaled Duwaik Email & Phone Number

Jordan

Amman, Jordan

• Handling L’Oréal Middle East, L’Oréal Egypt, PMI – Philip Morris International, DW – Deutsche Welle accounts.• Effectively manage relationships with the clients, by understanding their business needs and marketing objectives.• Serve as the lead point of contact for all customer account management matters.• Conducting meetings with clients, providing regular updates on the progress of their projects.• Act as liaison between the client and 7awi internal cross functional teams (Engineering, Editorial, Design, Product…etc).• Ensure timely and successful delivery of our solutions according to the clients’ needs and agreed objectives.• Clearly communicate the progress of the projects to internal and external stakeholders.• Generate progress reports on monthly basis along with having business reviews.• Pitch new ideas that align with the clients’ business needs and strategies and ensure renewing and upselling the current running projects whenever possible.• Keeping up on trends, changes, and competitor actions.• E-commerce Projects Experience Plan, manage, monitor & ensure a successful execution for L’Oréal ecommerce projects using Shopify platform. Gained a huge experience on Shopify by working with the team on their day-to-day tasks on all aspects.• Managing the team when our director is having vacations, maternity, traveling .. etc.• Participating on the company's high level meetings.

Jordan

• Managing execution for all regional campaigns.• Execution phase starts once the receiving the Booking Order from a client: Operating Double Click for Publishers “DFP” & Facebook Ads Manager. Working on social media platforms for client’s campaigns such as Facebook, Instagram. Editing creative. Creating tags. Preparing post’s content/videos. Executing campaigns. Change campaign’s bidding allocated amounts based on their performance. Resolving all technical problems related to campaigns with the help of our portal partners. Recommending solutions in order to enhance the campaign’s performance. Reporting periodically to clients and sales on campaign performance.• Submitting final comprehensive reports at the end of every campaign, including reports received from portal where our ad-servers are not used.• Researching the industry for the latest online advertising techniques and insure applying those techniques in all client campaigns.• Handle requests for production and ensure best client servicing which match with our customer service policy.

Jordan

• Plan and execute all “online search, email, social media and display advertising” campaigns.• Design, build and maintain ORYX/Sookoon social media presence.• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).• Identify trends and insights, and optimize spend and performance based on the insights.• Plan, execute, and measure experiments and conversion tests.• Collaborate with internal teams to create landing pages and optimize user experience.• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.• Instrument conversion points and optimize user funnels• Collaborate with our/new publishers.

• Managing all the execution phase for all online campaigns sold by NetAd regional sales team.• The execution phase starts after the receipt of a signed Booking Order from a client: Operating Google Analytics, Google Adwords, Zedo, DFP, Kooora Ad-Server, Openx, Spinbox or any other ad serving application. Editing creative. Creating tags. Executing campaigns. Resolving all technical problems related to campaigns with the help of our portal partners.• Reporting periodically to clients and sales on campaign performance.• Submitting final comprehensive reports at the end of every campaign, including reports received from portals where Spinbox is not used.• Managing all communication with portals that exclusively represented by as well as Associate partners, International portals and specialized portals.• Researching the industry for the latest online advertising techniques and insure applying those techniques in all client campaigns.• Developing business in the best way to propose after campaign analysis and present the ROI for each campaign.• Handle requests for production and ensure best client servicing which match with NetAdvantage customer service policy.• Working closely with other staff of the company as well as our holding group NTG in the development and execution of the company’s plans to meet the company’s defined business goals.

Jordan

• This was a part time job during my university last year to gain experience in the market• Developed a plan to sell Zain’s telecommunication and WiMax lines • Solicited input from Zain’s team.• Very successful in executed the plan and was able to progress on the overall sale month over month.• Participated in planning major event for Zain; such as Amman’s Marathon.

Jordan

• This job was part of the university degree as an on the job experience • Implemented the EraPOS which is based on Oracle and SQL.• Provided an on-site technical support for our clients mainly TOTAL “French Oil Company”.• Provided an on-site technical training to the end users.