Duwayne Miller Email and Phone Number
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Over a 20-year solid history of delivering cost savings with extraordinary technical and management performance in challenging customer focused technical settings. I perform well under pressure and am comfortable in a multi-tasking environment. I have considerable operational experience managing remotely located teams both in US and international locations. Experience with cross-functional engineering teams during all phases leading to the launch of new products. Provided extensive input to Technical Documentation and Verification & Validation teams.I am knowledgeable with ISO 9001 and ISO 13485 (Quality Management Standard for Medical Devices) as well as FDA and Nuclear Regulatory requirements and compliance processes. Worked closely with Manufacturing, Regulatory and Quality Assurance Groups to identify and correct root cause failure issues and improve products. Maintained a Secret Security Clearance throughout a 22-year military career. Eagle Scout.Specialties: International travel/work, electronic maintenance, nuclear medicine scanner maintenance (PET/CT), Sun Computer systems, networking, training development/presentation, logistical coordination, customer support/satisfaction, employee development/mentoring/evaluation, military communication equipment
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President And CeoA&E Imaging Services LlcHouston, Tx, Us -
President/CeoA&E Imaging Services Llc Mar 2015 - PresentHouston, Texas AreaOwner and Master Technician specializing in Philips PET (CPET & Allegro), PET/CT (Gemini-Dual, 16, GXL and TF) and Brilliance CT systems. Services include troubleshooting, repair, service, de-installation, installation, room moves including parts and support contracts. Supervise additional specialists supporting all Philips Brilliance series CT's and Philips MR's as well as support for specific models of GE and Siemens CT and MR's. Services provided throughout the United States and various International locations.
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Rsm (Tx & Ok) National Speciliast Philips Pet And Pet/Ct (Gemini) SystemsBc Technical, Inc. Mar 2012 - Mar 2015Houston, Texas AreaServed as Regional Service Manager for Texas and Oklahoma supervising 6 FSE’s supporting PET, CT and various nuclear cameras. Performed numerous installations, de-installations, room moves as well as remote and on-site technical/applications support for Philips PET and PET/CT systems. Performed technical training classes at the BCT Factory in West Jordan, UT for company personnel. Performed work on numerous nuclear camera systems. Significant interaction with senior managers and customers. Served as a Field Service Engineer responsible for servicing, repairing, installing and moving various Nuclear Medicine systems (ADAC, Siemens, GE and Digirad) throughout Southern Texas and Louisiana -
Vp Of ServiceNuclear Imaging Services Mar 2009 - Mar 2012Houston, Texas AreaResponsible for the following areas:Organized and managed all service operations with direct supervision of 4 service engineers and 3general laborers providing service to over 40 customers throughout the US. Coordinated repair andservice efforts including all project management duties for installation, de-installation and room moves for various nuclear, PET and PET/CT scanner systems. Established and maintained USDOT, Texas Salvage and Texas broker licensed operations as well as safety programs (radiation safety, forklift training, blood borne pathogen, etc…). Established and organized part and warehouse operations. Instrumental in increasing company revenue from $4.5 million in 2009 to $12+ million in 2011. -
Manager Technical Support ServicesImaging Sciences International Aug 2007 - Jul 2008Responsible for increasing customer satisfaction and resolving technical issues for 2000+ dental scanner owners in international and US locations during a major growth period. Supervised 21 personnel in international and US locations. Monitored key call center performance data providing feedback to Sales, Marketing and Engineering Teams. Coordinated support efforts for 22 International dealers and 1 North American DealerHighlights:-Developed a global support organization model, establishing support teams in India and England to augment the Hatfield PA Support Center-Increased Call Center hours of coverage from 10 to 24 hours per day handling approx 3,000 calls per month-Relocated support team to new facilities with no loss of customer services during the move-Planned, coordinated and executed system hardware and software upgrade programs for all customer systems-Member of process evaluation teams reducing costs in shipping, manufacturing and part departments
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Pet/Ct Level Iii Global Support EngineerPhilips Medical Systems Aug 2002 - Jul 2007Responsible for providing technical support for 500+ Philips PET/CT scanners (CPET, ALLEGRO, GEMINI and MOSAIC) for U.S. and international customers and for escalating technical problems directly to engineering teams. Traveled worldwide providing technical assistance/training/installation of systems with a “first-in-country” train the trainer program. Extensive customer service experience. Proficient in all aspects of system troubleshooting, DICOM, image fusion and Sun Computers. Handled radioactive materials. Worked in a home office environment. Highlights:-Member of team that reduced installation times for PET/CT systems from 14-5 days reducing installation costs by $60,000+ per system. -Served on a team supporting a DOD national bio-terrorism defense capabilities project-Sent as a training expert to Belgium and Singapore to train country specialists in PET/CT maintenance-Resolved (an average) of 90% of the calls over the phone handling approx 2,500 calls per year -
Manager, Communication Security Equipment (Comsec) Maintenance ShopUs Army Jul 2001 - Oct 2002US ARMYRANK - CHIEF WARRANT OFFICER III (CW3)LOCATION - 703rd MSB, Fort Stewart, GA Responsible for supporting thousands of pieces of classified encryption equipment. Responsible for security compliance, repair part tracking, shop production control, quality assurance and quality checks, employee training, safety, control of classified documents, equipment, and repair parts. Coordinated the automation infrastructure for an organization of 1,200 employees.Highlights:-Secret Clearance-Earned Meritorious Service Medal for outstanding performance during the assignment-Within 4 months I identified over $500,000 worth of excess repair parts and $85,000 worth of excess equipment. Implemented control procedures including standardized operating instructions, repair part control procedures, more efficient shop layout, intensive employee training, and additional security controls resulting in no deficiencies being noted on the next inspection correcting 4 years of failures. -
Manager, Electronic Ground/Aviation Equipment Maintenance ShopUs Army Jul 1997 - Jul 2001US ARMYRANK - CHIEF WARRANT OFFICER III (CW3)LOCATION - 601st ASB, Katterbach, GermanySupervised 13 electronic technicians supporting avionics equipment, radios, night vision, telephone switches, chemical detectors, computers, and a wide variety of miscellaneous electronic equipment. Supervised a radioactive material leak testing facility. Served as LAN Administrator for a Win NT 4.0 server connecting over 300 computers in 5 locations. Developed numerous complex multi-media presentations. Highlights:-Secret Clearance-Earned Meritorious Service Medal for outstanding performance during the assignment-Reducing equipment downtime by 78% increasing customer satisfaction. -Deployed to Kosovo supporting microwave communication systems processing over 25,000 daily calls located over a geographic area of 23,000 square kilometers. Supervised and coordinated on-site maintenance support teams resulting in a communication system operating at over 98% efficiency at all times.
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Manager, Electronic Equipment Maintenance ShopUs Army Jul 1993 - Jul 1997US ARMYRANK - CHIEF WARRANT OFFICER II (CW2)LOCATION - 544th MSB, Fort Hood, TXSupervised and trained 36-45 technicians in an electronic maintenance shop supporting, radios, night vision, telephone switches, computers, and a wide variety of miscellaneous electronic equipment. Supervised a radioactive material leak testing facility. Responsible for managing a yearly maintenance budget of $1.2 million dollarsHighlights:-Secret Clearance-Earned Meritorious Service Medal for outstanding performance during the assignment-Identified and solved numerous training deficiencies, logistical problems, and organizational problems reducing equipment downtime by 90% and vastly increasing customer satisfaction.-Coordinated support team deployments to Bosnia and Cuba
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Manager, Air Traffic Control Maintenance OperationsUs Army Nov 1989 - Jul 1993US ARMYRANK - CHIEF WARRANT OFFICER II (CW2)LOCATION - 4/58th ASB, Seoul, KoreaResponsible for supporting all U.S. Army Air Traffic Control (ATC) Equipment located at 13 sites and 4 mobile teams throughout Korea and in Japan. Coordinated 4 Army maintenance shops with 32 technicians and 1 contractor shop with 15 Korean technicians managed an annual budget of $2.1 million. Coordinated on-site maintenance support teams, Federal Aviation Administration (FAA) compliance, and safety programs. Organized over 150 computers on a dial-up network.Highlights:-Secret Clearance-Earned Meritorious Service Medal for outstanding performance during the assignment-Conducted quality assurance inspections and contract compliance verifications-Coordinated frequency management issues with the Korean Ministry of Communications.-Designed an automated tracking system for $13 million of parts-Sent to St. Louis as an ATC maintenance expert to update worldwide Army policies and procedures.
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Supervisor Electronic Shops And Computer TechnicianUs Army Sep 1980 - Nov 1989US ARMYRANK: SERGEANT (promoted E1-E5)LOCATIONS - various locations U.S. and KoreaSupervised several electronic maintenance sections/shops with 4-20 technicians supporting mainframe computers, radios, night vision, telephone switches, chemical detectors, automation systems, power supplies, high power searchlights, and power generation equipment. Highlights:-Secret Clearance-Earned Army Commendation Medals as well as numerous other medals and awards for outstanding performance-Warrant Officer Selection (1989) 1 of 75 technicians selected from over 1,500 applications to attend the Electronic Maintenance Technician Warrant Officer Course-Non-Commissioned Officer Selection (1982) Selected for promotion to Sergeant after only 2 years in the Army well ahead of my peers
Duwayne Miller Skills
Duwayne Miller Education Details
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Business Administration -
Business Management -
General Studies
Frequently Asked Questions about Duwayne Miller
What company does Duwayne Miller work for?
Duwayne Miller works for A&e Imaging Services Llc
What is Duwayne Miller's role at the current company?
Duwayne Miller's current role is President and CEO.
What is Duwayne Miller's email address?
Duwayne Miller's email address is ch****@****ail.com
What schools did Duwayne Miller attend?
Duwayne Miller attended University Of Phoenix, Excelsior University, Central Texas College.
What skills is Duwayne Miller known for?
Duwayne Miller has skills like Medical Devices, Troubleshooting, Medical Imaging, Electronics, Cross Functional Team Leadership, Digital Imaging, Quality Assurance, Dicom, Process Improvement, Training, Management, Technical Support.
Who are Duwayne Miller's colleagues?
Duwayne Miller's colleagues are Michelle Norwood, Ed Sokolowski.
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