• Responsible for increasing quality focus, simplifying, and standardizing the approach for meeting quality requirements in Cognite.• Quality awareness and continual improvement, quality enablement and being the resource for teams and departments that are working on improving workflows and processes.• Maintaining Governance Risk and Compliance Management System and alignment on Management System processes, reporting, and tooling.• Process mapping developed a Process database , Product lifecycle, change management and Business Continuity lifecycle have mapped to capture product ecosystem. This enabled EMT and the organization to understand customers’ requirements, enhance compliance management, measure the effectiveness of the strategy, and improve collaboration and efficiency between different departments.• Customer focus quality management and delivered sales support on RFPs to accelerate the sales process • Enablement for staff assigned to responsibilities/authority for various activities of the QMS and ISMS.• Manage Risks with Root cause analysis • Educate the organization on Quality Objectives (KPIs and SLOs )and the Management System approach for achieving them. • Collaborate Internal and External audit planning, execution & follow up.• Collaboration on Incident management • Setting up quality and internal controls . This achieved via GRC tool implementation and automated compliance management • Internal and External audit execution for ISO 9001 and ISO 27001 and certified company for next 3 years.

M365 Premier Escalation team - EMEA - Search & Search driven Information protection Specialist• Manage crisis situations that may involve technically/politically challenging issues and diverse audiences.• Lead building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others• Own and resolve technically complex mission critical or politically hot customer issues• Lead meetings to share knowledge with other engineers and develop customer solutions efficiently• Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects/features and help develop automation techniques and diagnostic tools driving Microsoft product improvements

-taken the role as part of my career development -led portion of the service acquisition in 2018.-Engaged service specific escalations- Service improvements to meet SLA-feature planning and drove partner requirements -Documentation and build Troubleshooting guidelines

Responsible for management and operational (Consulting ,Strategic Planing,System analyzing, documenting ) tasks in Microsoft enterprise Search / SharePoint premier customers.Customer service management including deployments, monitoring, report and resolve issues, perform routine operations such as application updates, optimize performance and maintaining search application.• Analyzed, documented, enhanced and made technical strategies for Enterprise operations• Led initiatives to automate and streamline operations and maintenance processes by identifying areas of improvement based on analysis of KPIs• Provided mentoring, guidance, and expertise knowledge to Premium level customers and worked closely with them throughout the process• Performed services to ensure meet SLA requirements, including operations, consulting and maintenance• Serve as premier line of support to prevent, identify, troubleshoot, and resolve application issues and customer inquiries• Identified risks, risk severity levels, and proposed risk mitigation strategies• Responsible for operating, maintaining and improving Microsoft client search experience through extensive knowledge of each solution and the way it is used by the end users with respect to the full range of Search applications and features for Microsoft’s Premier search customers.• Worked closely with team members to understand business and Technical requirements that drive the analysis and design of technical solutions that were in compliance with architectural blueprints • Teamwork plan review• Documentation of Application/System defect correction • Batch data retrieval design, implementation, modification, and monitoring• Coordinated with staff for testing, validation, functionality and operational reliability of system platform (software & hardware) as per software change requests and predefined business requirements.• Maintained largely distributed Linux and Windows based SharePoint / FAST Search applications.

- Analysed IT requirements within companies and gave independent and objective advice on the use- Designed and installed IT systems.- Defined software, hardware and network requirements- Defined objectives for projects.- Wrote reports and documentation.- Trained users and consulting staff over online tools- Implemented and controlled an inventory of applications used- Assisted in the development of, and migration to, new platforms

• Planned, designed and implemented disaster recovery plans and business continuity processes.• Identified and Analyzed risks, risk severity levels, and proposed risk mitigation strategies• Provided Pre-Sales Engineering during sales presentations for high-revenue customers• Developed and maintained a number of information management tools to assist the Network engineering groups in their tasks, operation management.• Integration and manage cooperate Information systems • Developed software to generate reports of all WAN device changes made across the network on a daily basis, and procedures to reconcile those changes with proposed configurations which had been approved to be implemented during the maintenance window.• Performed extensive network traffic engineering to best utilize upstream transit providers and peering relationships• Maintained all Network Engineering group's applications and responsible for gathering traffic statistics and analysis. Additionally, build software to allow generation of reports to provide insight into consumption for each customer, and provided an overview of the overall upstream transit capacity.• Analyzed security vulnerabilities and deployed security solutions for the Island wide wireless WAN backbone.• Researched, investigated and delivered detailed reports that would be used for monitoring by the client's internal staff going forward, of (users, objects, and resources) that were vulnerable to possible exploitation of networks• Took a part of SME task force for acquisition of ISO/ISE 20000

• Provided Pre-Sales Engineering during sales presentations for high-revenue customers. • Analyzed and documented of system requirements for new deployment an enhancements and to meet business needs of customers• Designed and Deployment and Maintenance of customers' Information Systems• Responsible for monitoring the WAN network, reacted for outages, and worked closely with other ISP and NOCs troubleshoot and diagnose network and any kind of circuit problems. • Documentation of application/system defect correction• Responsible for maintaining the VPN network, LINUX based clients Information Systems• Integrated and modified Firewalls / IDS and Proxy modules to track down all the traffic patterns and control those over networks.• Deployed solutions comprise of Firewalls, Security Gateways (together with automated Load balancing and fail over), IDS and IPS, Gateway level enterprise anti-Virus and anti-spam, Authentication gateways. • Served as the initial point of contact for dedicated customers and Delegated ownership of long-term projects, reviewing work, and tracking progress and capacity planning• Focused on security and network management. Network Operations Center designed and built out.• Knowledge transfer and mentoring of business users, additionally assisted to their System Administrators in their task of maintaining the Information systems and LAN networks. •Served as the initial point of contact for dedicated leased line and collocation customers reporting trouble.•Analyzed security vulnerabilities and deployed security solutions for the Island wide wireless WAN back bone.