Duy Le Email & Phone Number

Hawthrone, Ca

Lead a team of judges in regional and national Yu-Gi-Oh! Trading Card Game tournaments with thousands of global attendees.Manage booths and events at Anime Expo and San Diego Comic Con for promotion and brand awareness.Coordinate multiple side events including merchandise sales, giveaways, play demos, and meet & greets with voice actors.Delegate assignments to other judges while providing training and mentorship to newer judges.Compile and input players’ personal information… Show more Lead a team of judges in regional and national Yu-Gi-Oh! Trading Card Game tournaments with thousands of global attendees.Manage booths and events at Anime Expo and San Diego Comic Con for promotion and brand awareness.Coordinate multiple side events including merchandise sales, giveaways, play demos, and meet & greets with voice actors.Delegate assignments to other judges while providing training and mentorship to newer judges.Compile and input players’ personal information, pairings, and match results into data software to track event progression and flow.Ensure integrity of the tournament environment and players by enforcing penalties outlined in Konami's policy documents. Show less

Lake Forest, California, United States

Provided full remote customer support for Kwikset/Weiser products via phone, email, and web applications including Salesforce.Identified and analyzed customer issues, and provided quick appropriate feedback and solutions in a dynamic environment.Managed and created customer orders, accounts, and inventory through data entry to Salesforce, MFG Pro, and SAP.Optimized workflow and supported fellow team members in training and clearing assignment queues.Reviewed, tracked, and… Show more Provided full remote customer support for Kwikset/Weiser products via phone, email, and web applications including Salesforce.Identified and analyzed customer issues, and provided quick appropriate feedback and solutions in a dynamic environment.Managed and created customer orders, accounts, and inventory through data entry to Salesforce, MFG Pro, and SAP.Optimized workflow and supported fellow team members in training and clearing assignment queues.Reviewed, tracked, and revised client cases and orders opened by other team members to ensure accurate product shipment.Received recognition for high volumes of satisfied customer for services rendered. Show less

Fountain Valley, Ca

Completed firearm retail sales including end of day finances and closing procedures.Provided clarification to inquiries about local county, state, and federal firearm laws and restrictions.Administered mandatory state and federal background check via paper and electronic formats.Audited all customer forms and credentials including residency status and certifications for accuracy and validity.Demonstrated safely the proper usage, take-down, and function of various firearms to… Show more Completed firearm retail sales including end of day finances and closing procedures.Provided clarification to inquiries about local county, state, and federal firearm laws and restrictions.Administered mandatory state and federal background check via paper and electronic formats.Audited all customer forms and credentials including residency status and certifications for accuracy and validity.Demonstrated safely the proper usage, take-down, and function of various firearms to clients.Calculated and generated financing and layaway documentation for large purchases.Averaged 20k dollars in monthly sales with an adept skill at upselling products. Show less

Anaheim

Prioritized guest experience by addressing any guest concerns quickly and providing feedback to management.Maintained Park facilities to company standards and guest expectations.Assisted multiple teams in different areas of Park Operations to ensure assignments are completed.Worked independently in specialized roles within a fast-paced environment while adhering to company guidelines.