Duy Tran

Duy Tran Email and Phone Number

AANAPISI Director @ University of Colorado Denver
Denver, CO, US
Duy Tran's Location
Denver, Colorado, United States, United States
Duy Tran's Contact Details
About Duy Tran

Summary:With over nine years of diverse experience across Non-Profit Organizations, Consultancy, Higher Education, and K-12 settings, I am passionate about enhancing educational and student services programs. My expertise lies in implementing effective recruitment and retention strategies, as well as coaching and mentoring teams on exceptional customer service and relationship management.I have a proven track record of delivering mission-critical results and addressing key organizational challenges. By defining strategic goals, gaining executive alignment, and executing high-quality initiatives, I have successfully driven improvements that align with institutional missions.Competencies:BUILDING CUSTOMER LOYALTY & PARTNERSHIPS - Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust | Developing and leveraging relationships within and across work groups to achieve results.COMMUNICATION - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.EMOTIONAL INTELLIGENCE - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.INNOVATION - Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.MANAGING RELATIONSHIPS - Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationshipsPLANNING AND ORGANIZATION - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.QUALITY ORIENTATION - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.RESOLVING CONFLICT - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.

Duy Tran's Current Company Details
University of Colorado Denver

University Of Colorado Denver

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AANAPISI Director
Denver, CO, US
Website:
colorado.edu
Employees:
5001
Duy Tran Work Experience Details
  • University Of Colorado Denver
    Aanapisi Director
    University Of Colorado Denver
    Denver, Co, Us
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  • University Of Colorado Denver
    Aanapisi Project Director
    University Of Colorado Denver Oct 2023 - Present
    Denver, Colorado, United States
    As the AANAPISI Project Director, I have had the opportunity to develop and enhance a wide range of skills essential to education administration. This role has provided me with valuable experience in creating student-centered learning experiences and fostering collaboration among faculty and staff to drive institutional initiatives. My professional growth has been greatly influenced by the practical application of my playbook in developing, directing, evaluating, and implementing… Show more As the AANAPISI Project Director, I have had the opportunity to develop and enhance a wide range of skills essential to education administration. This role has provided me with valuable experience in creating student-centered learning experiences and fostering collaboration among faculty and staff to drive institutional initiatives. My professional growth has been greatly influenced by the practical application of my playbook in developing, directing, evaluating, and implementing student-centered learning experiences that foster better connections among students. Working closely with faculty and staff, I have also gained insights into the understanding of AANAPISI and its institutional impact.Beyond this, I also had the chance to contribute significantly to the development of the AANAPISI mission and vision, strategic planning, marketing materials, and talking points. Throughout this process, I have honed my skills in strategic planning and implementation, as well as in the development of impactful marketing materials. Furthermore, my experience has allowed me to strengthen my communication and presentation skills, which are crucial for effectively conveying the vision and goals of the AANAPISI program. Show less
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  • University Of Colorado Denver
    Lecturer In The Department Of Ethnic Studies
    University Of Colorado Denver Jan 2023 - Present
    Denver, Colorado, United States
    As Dual Enrollment College Instructor, I am responsible for instructing an introductory course that helps students examine how American popular culture constructs Asian American and Pacific Islander stereotypes, including the model minority myth, the yellow peril, and tourist images of Hawaii and other Pacific Islands, how Asian Americans and Pacific Islanders have been represented in American popular culture, and how Asian Americans and Pacific Islanders have sought to challenge and complicate… Show more As Dual Enrollment College Instructor, I am responsible for instructing an introductory course that helps students examine how American popular culture constructs Asian American and Pacific Islander stereotypes, including the model minority myth, the yellow peril, and tourist images of Hawaii and other Pacific Islands, how Asian Americans and Pacific Islanders have been represented in American popular culture, and how Asian Americans and Pacific Islanders have sought to challenge and complicate those dominant cultural images to define themselves and their diverse experiences. Show less
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  • Resource Exploration (Resourcex)
    Customer Success Analyst
    Resource Exploration (Resourcex) May 2022 - Aug 2022
    Denver, Colorado, United States
    As public servants and change agents, we help local, state, and federal governments navigate bureaucracy and overcome the budgetary inelasticity of core functions to better align budgetary allocations with organizational priorities through priority-based budgeting (PBB).As a Customer Success Analyst, my primary responsibility is to support our organization's data needs. I managed frontline customer inquiries, edited and develops online learning materials, and leveraged unique… Show more As public servants and change agents, we help local, state, and federal governments navigate bureaucracy and overcome the budgetary inelasticity of core functions to better align budgetary allocations with organizational priorities through priority-based budgeting (PBB).As a Customer Success Analyst, my primary responsibility is to support our organization's data needs. I managed frontline customer inquiries, edited and develops online learning materials, and leveraged unique problem-solving techniques to identify, diagnose, escalate, and resolve customer issues. I enhance positive business-client outcomes and support, train, and ensure end-users effectively leverage a company's products and services. Show less
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  • Slalom
    Customer Success Analyst
    Slalom Aug 2021 - Dec 2021
    As a Customer Success Analyst, my primary role is to support the account team and the broader leadership team in developing and executing the account strategy, defining and effectively using tools to support the operations of the account (e.g., SharePoint, MSFT Team, Salesforce, Workday), and managing the data that helps the account team and the clients make timely and effective decisions.
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  • University Of Colorado Denver
    Student Engagement Coordinator
    University Of Colorado Denver Dec 2017 - Aug 2021
    Strategic Planning and Implementation: Led department in discussing and implementing high-quality, timely, and accurate customer service innovations for students, staff & faculty, and parents, including designs such as Chat-Bot, Kiosk, and Campus Concierge services to help eliminate run-around.Partnerships and Business Development: Engaged community members and outside visitors through one-on-one contact and focus groups to assess departmental performance, needs, and resources. Grew… Show more Strategic Planning and Implementation: Led department in discussing and implementing high-quality, timely, and accurate customer service innovations for students, staff & faculty, and parents, including designs such as Chat-Bot, Kiosk, and Campus Concierge services to help eliminate run-around.Partnerships and Business Development: Engaged community members and outside visitors through one-on-one contact and focus groups to assess departmental performance, needs, and resources. Grew partnerships with 42 departments and offices to deliver high-quality student services and bridge internal and external communication gaps. Maintained a political and strategic frame related to evaluations to support the development and communication, registration, development, and preparation of materials for training and presentations at conferences to increase quality implementation practices in evaluation systems. Consult with human resources and campus partners to build and execute strategies and plans for a seamless and meaningful onboarding experience for new hires, including experience design and technology enablement. Advertising and Marketing: Rebranded integrated student service center and implemented marketing and communication plan to current students through digital advertisements, e-newsletters, and social media to promote services and reiterate the organization/company’s brand value. Liaison and Support Representative: Piloted financial wellness curriculum to complement other support services featured in the course and served as the liaison and support representative on related committees and boards (unit, department, and colleges). Prototype and iterate on design based on user testing and feedback, and gather, analyze, and address metrics, participant feedback, and reporting to ensure high-quality and efficient learning solutions. Show less
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  • University Of Colorado Denver
    Admissions Counselor
    University Of Colorado Denver Feb 2016 - Nov 2017
    1201 Larimer St. Ste. 1007 Denver, Co 80204
    As an Admissions Counselor, I ensured that all students had the necessary facilities to accomplish academic goals. I helped oversee all aspects of our admissions and direct the admissions process from inquiry through enrollment between the University of Colorado Denver and our top feeder high schools and community colleges. I led a collaborative effort to develop and implement short-term and long-term recruitment strategies to ensure the University meets enrollment objectives.
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  • Friends First
    Educator/Coordinator
    Friends First Oct 2014 - Feb 2016
    6657 W Ottawa Ave D5, Littleton, Co 80128
    Classroom Educator- Speak in urban middle and high schools presented a variety of curriculums, including topics of future self-identity, character development, healthy relationships, and sexual risk avoidance. Develop and sustain ongoing relationships with school staff, including teachers and principals. Assist community engagement specialists with sustainability efforts. Conducted student interviews, prepared business cards for students, wrote letters of recommendation, created… Show more Classroom Educator- Speak in urban middle and high schools presented a variety of curriculums, including topics of future self-identity, character development, healthy relationships, and sexual risk avoidance. Develop and sustain ongoing relationships with school staff, including teachers and principals. Assist community engagement specialists with sustainability efforts. Conducted student interviews, prepared business cards for students, wrote letters of recommendation, created graduation certificates, and assembled graduation portfolios. Engaged in ongoing study, training, and development to master presenting all curriculums. STARS Mentoring Program Coordinator- Recruit mentors at high schools with the assistance of counselors and teachers. Some recruiting is also done at universities/colleges. Establish and maintain communication with parents of participating students. Facilitate all mentoring meetings with identified high school students. Initiate fundraising initiatives for mentors. Purchase and organize all program supplies. Led STARS group in raising a minimum of $500 per year. Help maintain the sustainability of programs beyond grant funding. Network with the community and schools in the service area for ongoing support for FRIENDS FIRST programs.- Developed and designed courses and curriculum.- Edits and develops online learning materials.- Created learning experiences and environments.- Designed learning activities, assignments, and assessments.- Developed instructor’s manuals, rubrics, and other teaching tools.- Collaborated with subject experts to develop course content. Show less
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  • Asian Pacific Development Center
    Youth Educator
    Asian Pacific Development Center Oct 2013 - Sep 2014
    Westminster High School (6933 Raleigh St, Westminster, Co 80030)
    Responsible for the curriculum planning and direct service with the students in the program and assisting the Program Coordinator in some program coordination, including outreach and capacity building. Provide after-school tutoring, mentoring, and academic enhancement activities. Helping youth learn to process and prepare them to meet the challenges of adolescence and adulthood and achieve their full potential. Promote through activities and experiences that help youth develop social… Show more Responsible for the curriculum planning and direct service with the students in the program and assisting the Program Coordinator in some program coordination, including outreach and capacity building. Provide after-school tutoring, mentoring, and academic enhancement activities. Helping youth learn to process and prepare them to meet the challenges of adolescence and adulthood and achieve their full potential. Promote through activities and experiences that help youth develop social, ethical, emotional, physical, and cognitive competencies. Support youth in developing: (a) the ability to analyze their strengths and weaknesses, set personal and vocational goals, and have the self-esteem, confidence, motivation, and abilities to carry them out (including the ability to establish support networks to participate in community life fully and effect positive social change); and (b) the ability to guide or direct others on a course of action, influence the opinions and behaviors of others, and serve as a role model. Show less
  • Asian Pacific Development Center
    Front Office Adminstrative Assistant
    Asian Pacific Development Center Jul 2013 - Oct 2013
    1537 Alton St., Aurora Co 80010
    Performs administrative and office support activities for multiple supervisors such as fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, filing and faxing, managing calendars, meeting and event arrangements, preparing reports and financial data, training and supervising other support staff, client relations, trained in Accumed and Mindlinc, provide reminder calls to clients who have appointments with psychiatry, check Medicaid… Show more Performs administrative and office support activities for multiple supervisors such as fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, filing and faxing, managing calendars, meeting and event arrangements, preparing reports and financial data, training and supervising other support staff, client relations, trained in Accumed and Mindlinc, provide reminder calls to clients who have appointments with psychiatry, check Medicaid eligibility through web page portal, monitor AR reports and work with behavioral health staff and billing to correct/find missing information, keep clinic forms updated and stocked in behavioral health forms area, responsible for labeling new client charts and breaking down closed charts, request office supplies monthly for behavioral health staff, assist with first transit transportation arrangements and case management, and assist with special projects such as applying for third party insurance contracts for the clinic. Show less
  • University Of Colorado Denver
    New Student Orientation
    University Of Colorado Denver Jun 2006 - Jul 2013
    Lower Downtown Denver
    New Student Orientation is designed to help and provide first-year students and new transfer students with an introduction to the vast array of academic, intellectual, leadership, cultural, and social experiences. It is also an important time for forming relationships with their new classmates, dormmates, and other University of Colorado community staff members. During the months of orientation, many engaging programs and activities keep students active and settled into campus life.As… Show more New Student Orientation is designed to help and provide first-year students and new transfer students with an introduction to the vast array of academic, intellectual, leadership, cultural, and social experiences. It is also an important time for forming relationships with their new classmates, dormmates, and other University of Colorado community staff members. During the months of orientation, many engaging programs and activities keep students active and settled into campus life.As a New Student Orientation intern, my objective was to assist thousands of new coming students in answering students and 700-1300 attending the University throughout the years. Orientation runs from May through August and in January. Besides assisting, I also coordinate various items across all orientation programs, including catering, resource fairs, and other morning activities; evaluate and assess orientation programs, including pre-orientation survey, orientation evaluation, and six-week check-in survey for on-campus and online programs; and work with the director of orientation to develop various pieces and modes of communication for the student’s population and their parents.As a result, I was able to learn and work in a highly collaborative environment balancing the needs of different departments and new coming students with their parents. I also develop a leadership role that helps support student civic programs, such as facilitating faculty-student interactions and collaborations with residential colleges on campus. Show less
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  • University Of Colorado Denver
    Student Program Specialist
    University Of Colorado Denver Jan 2010 - Dec 2012
    Lower Downtown Denver
    As a student program specialist, with the help of my supervisor, we have developed a framework for a retention program for students on academic probation and assist academically suspended students in regaining admission to the University. Pulling from my personal experiences as an undergraduate student, I developed and established a program to bridge the educational access gap experienced by first-generation, low-income students.The students that we served experienced the following… Show more As a student program specialist, with the help of my supervisor, we have developed a framework for a retention program for students on academic probation and assist academically suspended students in regaining admission to the University. Pulling from my personal experiences as an undergraduate student, I developed and established a program to bridge the educational access gap experienced by first-generation, low-income students.The students that we served experienced the following challenges: 1) Victims of the model minority stereotype; 2) Unable to successfully navigate through the University; 3) Concept of failure is life-threatening; 4) Low self-esteem and confidence issues; 5) Lacking the skills to communicate with their parents effectively, and 6) self-doubt of personal abilities. Our goal was to provide a support system that addresses these issues and challenges. We hope our students will develop an understanding of the concept of “pay it forward” when it comes to helping others. Show less
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  • University Of Colorado Denver
    Student Support Staff
    University Of Colorado Denver Sep 2005 - Jun 2010
    Lower Downtown Denver
    I handled multifaceted clerical tasks (e.g., executive and administrative support, telephone and front desk reception, data entry, filing, records management, spreadsheets, and payroll assistance) as a student support staff at the Learning Resources Center (LRC). The LRC serves as the campus's primary office that offers students academic tutoring. I also coordinated programs, served as a peer mentor, maintained the student database, and provided superior customer service to all students, staff,… Show more I handled multifaceted clerical tasks (e.g., executive and administrative support, telephone and front desk reception, data entry, filing, records management, spreadsheets, and payroll assistance) as a student support staff at the Learning Resources Center (LRC). The LRC serves as the campus's primary office that offers students academic tutoring. I also coordinated programs, served as a peer mentor, maintained the student database, and provided superior customer service to all students, staff, and faculty that utilized our services. The knowledge and skills I needed to be successful in this position were acquired by working at various campus offices. From that, I have excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. I’ve answered telephones and courteously assisted customers within high-volume, deadline-driven settings. I've earned a reputation for rapidly and calmly resolving customer complaints.As a student support staff, I applied expert interpersonal and communication skills gained from my significant courses as a communications major. These courses taught me business etiquette and professionalism in the workplace, interpersonal communication, technical communication, communication and conflict, and intercultural communication. I was known for tactfully handling sensitive, confidential issues, resolving customer complaints, and promptly completing polished, executive-level reports and presentations. Show less
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  • 7-Eleven
    Sales Associate
    7-Eleven Sep 2010 - Aug 2012
    Greater Denver Area
    As a Sales Associate, I maintain daily operations to keep 7-Eleven stores operating smoothly. Responsibilities include keeping a clean, safe environment for patrons, ringing customer purchases using electronic cash registers, and giving correct change. Additional duties include forecasting, providing prompt, efficient, effective, safe, and courteous service to the guest, and ordering and stocking merchandise throughout the store. Cultivate a G-U-E-S-T in Mind Culture.1. Focus on… Show more As a Sales Associate, I maintain daily operations to keep 7-Eleven stores operating smoothly. Responsibilities include keeping a clean, safe environment for patrons, ringing customer purchases using electronic cash registers, and giving correct change. Additional duties include forecasting, providing prompt, efficient, effective, safe, and courteous service to the guest, and ordering and stocking merchandise throughout the store. Cultivate a G-U-E-S-T in Mind Culture.1. Focus on the wildly important.2. Be a leader.3. Be committed to the guest. Show less
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Duy Tran Skills

Leadership Community Outreach Customer Service Program Management Public Speaking Microsoft Office Event Planning Powerpoint Research Youth Mentoring Microsoft Excel Microsoft Word Collaborative Problem Solving Team Oriented Organizational Leadership Strategic Planning Team Leadership Program Development Organizational Effectiveness Fundraising Creative Problem Solving Strategic Communications Customer Support High Energy Level Committed To Professionalism Teamwork Analyze Quantitative Data Relationship Builder With Unsurpassed Interpersonal Skills Intrapersonal Skills Research And Planning Timely Decision Making Bilingual English/vietnamese Web Easy Professional General Office Skills Ordering Office Supplies Inventory Control Windows Remote Desktop Windows Server Adobe Photoshop Mac Os X Server Team Viewer Virtual Network Communication Landscape Design Confidence Building Handle Confidential Information

Duy Tran Education Details

Frequently Asked Questions about Duy Tran

What company does Duy Tran work for?

Duy Tran works for University Of Colorado Denver

What is Duy Tran's role at the current company?

Duy Tran's current role is AANAPISI Director.

What is Duy Tran's email address?

Duy Tran's email address is du****@****hoo.com

What schools did Duy Tran attend?

Duy Tran attended University Of Colorado Denver, University Of Colorado At Denver.

What are some of Duy Tran's interests?

Duy Tran has interest in Technologies, Writing, Football, Collecting Antiques, Learning, Reading, The Arts, History, Fishing, Higher Education.

What skills is Duy Tran known for?

Duy Tran has skills like Leadership, Community Outreach, Customer Service, Program Management, Public Speaking, Microsoft Office, Event Planning, Powerpoint, Research, Youth Mentoring, Microsoft Excel, Microsoft Word.

Who are Duy Tran's colleagues?

Duy Tran's colleagues are Timothy Koepp, Gaim Rox, Luette Frost, Anas Alseyat, Kassidy Thacker, Nicole Penwill, Connor Straughn.

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