Duty Manager
Current- Representative of the Senior Management: handle every situation happening in the hotel.- Ensure the use of tact and diplomacy to rectify quickly the situation, reaching the guest's satisfaction while respecting the procedures and organisation.- Has continuous contact with all front of the house departments (FO, Concierge, GRO, Bellboys, F&B, Security, Engineering) to report any guest comments, or complaints and to ensure good coordination and efficient verbal and written communication.-Maintain shift records in the DM's logbook of issues & incidents which may be of concern to the management that requires further attentions or follow-up. All incidents need to be reported by using the Glitch system log and PMS Opera Cloud.-Spend major time in the lobby to coordinate the overall lobby activities and will be active in building/maintaining guest relationships.- Fully aware of all promotions for Rooms and F&B, will be conducting knowledge checks when demanded by the Executive Assistant Manager / General Manager.- In the event of a fire, DM has to ensure overall coordination as per the emergency procedure established. DM will ensure that each staff takes control of his/her duties during crisis and that the guests are well-informed of the security measures to be taken, and respond as MOD with security for any other emergencies.
