Consulted on company’s website and web projects from clients• Developed and managed company’s website and web-based demo of software• Worked with clients on expectations, timeline, budget and scope for engaged projects• Created business proposals (overall system architect, system performance, business functionality, deliverables and estimated cost)• Designed and implemented websites for customers and provide ongoing support and content management• Work with client to create software specification based on client’s needs

Managed all aspects of IT and operation at TKN Studio, an international high-end fashion label• Improved profit margin and increased sales by 30% each year by renegotiating better contracts such as terms of billing, logistics, domestic and international vendor pricing• Managed company finances such as accounts receivable and accounts payable, bad debt collection, cost control, creating financial projections, and forecasting expenses• Reduced operating costs 10% by increasing efficiency in order fulfillment through the creation of guidelines and procedure • Reduced bad debt charges from 7% to 3% by focusing on better customer relations and follow throughIT Manager 2004 – 2005• Developed and maintained company’s website using Flash, C#, ASP.NET, XML, CSS, and SQL server• Built custom applications for retailers and internal staff to increase customer’s satisfaction and worker’s efficiency• Created a complex inventory web application to improve entire product deliver chain and reduce operating cost• Increased productivity through efficient management of company’s IT infrastructure

Managed and created web applications to increase productivity and efficiency using ASP, ASP.NET, C#, SQL server, Oracle, CSS, and XML• Led department in a successful major corporate website redesign• Created best practices, and guidelines for the department that significantly reduced work processes• Developed for Western Digital’s Enterprise Warranty and RMA application• Developed an innovative Trade-ins and Upgrade program for customers, distributors, and vendors• Spearheaded the development and integration of company’s knowledgebase utilized by customers, sales and support representatives• Coordinated and facilitated inter-departmental cooperation to translate, analyze and document customer and employee requests into software requirement specifications• Increased customer satisfaction and reduced costs by integrating a new CRM product

Managed and created internal applications to increase workflow through the University’s internal website • Managed network for over forty doctors, researchers, and employees • Set up new applications and procedures to make requesting support simple, organized and efficient