Duyen "Joann" L. Email & Phone Number

Milpitas, California, Us

 Direct activities focused on order fulfillment, sales operations, inventory management, logistics (also reverse), and warehouse operations.  Build and lead a high performing team of seven who are responsible for processing 900K+ units per year (12,315 transactions) generating $128.5M in sales. Train staff in multiple departments including, sales, customer service, inventory, and warehouse. Co-develop departmental budgets. Achieve flawless compliance on all shipments according to the standards defined on the vendor’s routing guides.  Partner with 16 Sales Managers and Sales Representatives to oversee sales operations. Manage and oversee customer support and engagement for 112 US and CA customers - Retailers (37) including Best Buy, Wal-Mart, Fry’s Electronics, Amazon, and Staples. Distributors (29) including Tech Data, D and H, Ingram Micro. Monitor future demand/supply, review sell through performance and channel inventory, and obtain/process customer orders for on-time delivery.  Oversee inventory of 289 different product models (AOC/Phillips monitors and AVA/Phillips Public Displays).  Responsible for new 3PL warehouse evaluation, qualification and selection thus reducing service rates by 40% and saving the company $65K.  Oversee two 3PL warehouses, multiple carriers and work with four factories. Established the first E-shipment program.  Conduct successful negotiations to ensure smooth product flow through customer delivery, reducing costs and compound payments, and eliminating chargebacks. Responsible for forecasting sales-in monthly and inventory management, and executing on long and short term strategic planning decisions about resource allocation thus improving financial performance by decreasing the amount of inventory.

Milpitas, California, Us

 Managed supply chain activities focused on planning, distribution and sales for Retailers and Distributors. Achieved a sustainable competitive advantage by sourcing and delivering products better, faster and cheaper.  Established the company’s first Retail division. Supported Sales Managers (10), and Sales Representatives (eight) in processing 1.1M units per year (9,689 transactions) generating $215M in annual sales. Hired, trained and managed a staff of two Order Fulfillment specialists. Trained staff in multiple departments including, sales, customer service, inventory, and warehouse. Provided direct customer support to Retailers (37) including Comp USA, Costco, Fry’s Electronics, Amazon, and Staples. Distributors (29) including Tech Data, ASI, Bell Micro, D and H, Ingram Micro, ICG and SED. Monitored future demand/supply, and obtained/processed customer orders. Worked with Sales executives and assisted in forecasting actual sales-in monthly and executed on long and short term strategic planning decisions about resource allocation thus improving financial performance by decreasing the amount of inventory. Ensured all contractual metrics for inbound and outbound processing, and inventory control were consistently met or exceeded.  Conducted successful negotiations to ensure smooth product flow through customer delivery, reducing costs and compound payments, and eliminating chargebacks. Participated and contributed in process improvements (including workflows, documentation of process and procedures, etc.). Developed SOPs as they pertained to the sales operations functions. Implemented the company’s first EDI platform. Oversaw vendor selection, implementation, set-up, management and maintenance. Executed integrations for new distributors and retailers. Implemented Great Plains Dynamics software and trained staff on usage.

 Managed the day to day sales operations including logistics, order fulfillment, inventory, and warehouse management. Assisted Director of sales, Sales managers(four), four Sales Representatives in processing 480K units per year generating $40M in annual sales. Responsible for internal customer support transactions including order management for distribution and retail channels, inventory allocation, invoicing, CRA’s controlled/issued, POD’s, collections, payments, posting shipments, new customer set-up, and credit establishment. Assisted in forecasting actual sales-in monthly and managing inventory. Executed on long and short term strategic planning decisions about resource allocation thus improving financial performance by decreasing the amount of inventory. Worked with 3PL warehouses and three internal distribution centers. Managed logistics for 100+ distribution centers for customers including Computer City, CompUSA, Costco, Sears and Target.  Trained sales teams and new customers on securing POs, pricing, account set-up, order status, returns, stock availability and EDI integrations.  Developed metrics and key performance indicators (KPIs) for fulfillment processes.  Assisted sales team and management with marketing materials and expediting samples.  Tracked Sales’ MIR; channel MDF and other promotional schedules. Month end assembling and reporting of documents.  Managed a mixture of inbound and outbound call activities, which included, customer service, sales and customer correspondence.  Worked on a team designed to create, develop, and implement strategies that increased sales and improved customer service. Created new processes and procedures to avoid chargeback, implement EDI, and customer set-up. Served as main contact for EDI set up, maintenance & transmission. Executed integrations for new distributors and retailers.  Experienced in supporting the day-today EDI (VAN) 810, 850, 855, 856, 852, etc. transactions.

 Supported day to day sales operations including logistics, order fulfillment, inventory, and warehouse management. Assisted Director of Sales, Sales Managers (four), and Sales Representatives (three) in processing and shipping 240K units per year generating $20M in annual sales.  Acted as the primary contact for 10 national retailers (500+ stores) to set-up accounts, monitor future demand/supply, and obtain/process customer orders. Built and managed relationships with three 3PL warehouses. Conducted successful negotiations to ensure smooth product flow through customer delivery thus reducing costs and compound payments, and eliminating chargebacks. Served as main contact for EDI set up, maintenance & transmission.