Duygu Ozturkoglu Topal

Duygu Ozturkoglu Topal Email and Phone Number

Customer Success Manager @ Teamflect
Turkey
Duygu Ozturkoglu Topal's Location
Türkiye, Turkey
Duygu Ozturkoglu Topal's Contact Details

Duygu Ozturkoglu Topal work email

Duygu Ozturkoglu Topal personal email

n/a
About Duygu Ozturkoglu Topal

One of my first memories as a student is receiving my report card and having my parents read my teachers feedback out-loud disappointedly, “Duygu is one of my most talkative students and constantly requires reminders, no matter where I move her in class she communicates with everyone!” Throughout my life, I have turned this art of being able to communicate with anyone at any given time into a positive competency. From joining community service clubs in college, to studying International Business with a focus on internal and external communication in digital marketing, to working in different careers that allowed me to utilize this skill in different ways. I’ve learned that effective communication is at the core of any successful leader and business.My passion for teaching comes from my experience as a student who confronted my own learning differences. This journey has led me to acknowledge the complexity of the never-changing education system in an ever-changing world, and the nuance of learning has led me to pursue a career in teaching effective communication and conquering educational barriers. I incorporate an inquiry-based learning approach into lesson planning in order to encourage students to engage in problem-solving and experiential learning, which provides a context for differentiated instruction. I create a student-centered environment in the classroom, facilitate learning, and act as a motivational coach who champions student achievements while promoting a safe and positive learning environment. To my teacher friends: you are not alone in this fast-changing world that needs an adaptable education system. Feel free to reach out if you want to exchange knowledge or experience, or if you just want emotional support after a rough day in the classroom. I look forward to hearing from you!

Duygu Ozturkoglu Topal's Current Company Details
Teamflect

Teamflect

View
Customer Success Manager
Turkey
Website:
teamflect.com
Employees:
45
Duygu Ozturkoglu Topal Work Experience Details
  • Teamflect
    Customer Success Manager
    Teamflect
    Turkey
  • Işıkkent Eğitim Kampüsü
    Ib Myp English Language And Literature Teacher
    Işıkkent Eğitim Kampüsü Aug 2022 - Aug 2024
  • İzmir Özel Türk Koleji
    English Second Language Teacher
    İzmir Özel Türk Koleji Aug 2017 - Aug 2022
    Conducted lessons encompassing a range of skill building activities in the four areas of language learning: Speaking, Writing, Reading, and Listening• Wrote, prepared and submitted weekly lesson plans and created and designed homework, quizzes and exams to test student's abilities• Instructed students using textbooks, worksheets, games, and visuals to help improve reading, writing, speaking, and listening skills• Contributed constructive feedback to program structure and… Show more Conducted lessons encompassing a range of skill building activities in the four areas of language learning: Speaking, Writing, Reading, and Listening• Wrote, prepared and submitted weekly lesson plans and created and designed homework, quizzes and exams to test student's abilities• Instructed students using textbooks, worksheets, games, and visuals to help improve reading, writing, speaking, and listening skills• Contributed constructive feedback to program structure and management procedures• Facilitated small group activities emphasizing critical learning• Demonstrated methodology to faculty through mock lessons and skills workshops• Evaluated students monthly via academic reports Show less
  • C.H. Robinson Worldwide, Inc.
    Supply Chain Coordinator
    C.H. Robinson Worldwide, Inc. Apr 2015 - Jul 2017
    Rochester, New York Area
    Execution:Execute and understand the business of CH Robinson for specific customers Monitor load statuses and initiates corrective action when exceptions occurCustomer Service:Executes day to day transportation needs in cooperation with customer and carrier in similar level rolesResponds to customer inquiries and provide updates related to exception and event management in a timely mannerProcess & EfficiencyPartner with Account manager to ensure account… Show more Execution:Execute and understand the business of CH Robinson for specific customers Monitor load statuses and initiates corrective action when exceptions occurCustomer Service:Executes day to day transportation needs in cooperation with customer and carrier in similar level rolesResponds to customer inquiries and provide updates related to exception and event management in a timely mannerProcess & EfficiencyPartner with Account manager to ensure account processes and SOP’s are complete and adhered toLearns and applies knowledge of customer workflows, preferences, SOPs etc to meet the customer expectations.Understands available tools and resources and how to best leverage each to implement efficienciesException ManagementProvides day to day issue resolution: identifies issues, refers to SOPs to determine the best course of action and implements solutionsSystems & ReportingEnsures accurate load data to meet customer reporting expectationsUtilizes CHR systems to execute and maintain a daily reporting routineMentorshipMentors and/or develops new operations employees Show less
  • New York Life Insurance Company
    Recruiting Coordinator
    New York Life Insurance Company Jul 2014 - Mar 2015
    Rochester, New York Area
    My overall objective is the continued dedication to hiring and developing capable men and women from all backgrounds who can provide effective and innovative solutions for the problems people and businesses face.My expertise includes recruiting within the financial services industry, with the focus on attracting, hiring and retaining outside individuals with strong business acumen and superlative organizational, analytical and strategic problem-solving skills.By staying true to the… Show more My overall objective is the continued dedication to hiring and developing capable men and women from all backgrounds who can provide effective and innovative solutions for the problems people and businesses face.My expertise includes recruiting within the financial services industry, with the focus on attracting, hiring and retaining outside individuals with strong business acumen and superlative organizational, analytical and strategic problem-solving skills.By staying true to the principles of prudent expansion, conservative growth, full service, and, above all, a strong agent field force, New York Life Insurance Company will maintain and enhance its reputation as the “The Company You Keep®.” Show less
  • Tops Markets
    Customer Service Lead
    Tops Markets Oct 2008 - Aug 2014
    Rochester, New York Area
    • Manager of the front-end cashiers• Key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues• Introduced training programs that enhanced employee performance and helped build a motivated workforce• Expertise in office management, customer… Show more • Manager of the front-end cashiers• Key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues• Introduced training programs that enhanced employee performance and helped build a motivated workforce• Expertise in office management, customer service, marketing, human resources, and accounting• Management experience in a food and retail setting• Provide individualized training for new hires and departmental transfers• Interacting with customers on a daily basis in order to meet their basic needs• Consistently achieved "Customer Service Recognition" award due to customer appreciation Show less
  • Rochester Institute Of Technology
    Marketing Administrative Assistant
    Rochester Institute Of Technology Dec 2011 - May 2014
    Rochester, New York Area
    • Created and maintained spreadsheets and handbooks• Prepared and organized paperwork and other materials as needed for meetings, conferences, and events held in the Hospitality and Tourism Management Department• Managed incoming and outgoing emails, and maintained office scheduling/events calendar• Created advertisements on Adobe Illustrator pertaining to department information and delivered them on Exhibio monitors• Prepared reports and letters for correspondence • Worked… Show more • Created and maintained spreadsheets and handbooks• Prepared and organized paperwork and other materials as needed for meetings, conferences, and events held in the Hospitality and Tourism Management Department• Managed incoming and outgoing emails, and maintained office scheduling/events calendar• Created advertisements on Adobe Illustrator pertaining to department information and delivered them on Exhibio monitors• Prepared reports and letters for correspondence • Worked with a team of individuals in creating marketing tactics to increase the number of students in the Hospitality and Tourism Management department for the fall semester Show less
  • U.S. Department Of State
    Program Assistant, Foreign Service Institute, Language School
    U.S. Department Of State Jun 2013 - Aug 2013
    Washington D.C.
    • Translated and created scenarios for the consular module books from Turkish to English• Edited and translated dialogues for the work books and created a syllabus for the students in the Turkish section• Translated and edited work books for the Arabic section
  • Rochester Institute Of Technology
    Optics Intern
    Rochester Institute Of Technology Jun 2009 - Aug 2009
    Rochester, New York Area
    Worked and studied in the field of Imaging Science with graduate students and professors in the program. Presented a final project on Optical Vectographs to the department at the end of internship. Blog on what we worked on daily: http://dozturkoglu.blogspot.com/

Duygu Ozturkoglu Topal Education Details

Frequently Asked Questions about Duygu Ozturkoglu Topal

What company does Duygu Ozturkoglu Topal work for?

Duygu Ozturkoglu Topal works for Teamflect

What is Duygu Ozturkoglu Topal's role at the current company?

Duygu Ozturkoglu Topal's current role is Customer Success Manager.

What is Duygu Ozturkoglu Topal's email address?

Duygu Ozturkoglu Topal's email address is du****@****son.com

What schools did Duygu Ozturkoglu Topal attend?

Duygu Ozturkoglu Topal attended Rochester Institute Of Technology, Greece Arcadia High School.

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