Duy Lam Email & Phone Number

London, England, Gb

- Oversees the Omni Services practice- Manages resources to ensure continue successes of current operations- Implements business strategies for continued growth- Manages client executives' expectations to ensure project success- Works with Sales team to secure new accounts- Manages client relationships to grow current relationships- Serve as Solution Architects on implementations to ensure soundness of solutions- Manages teams in several geographic regions in the world- Establishes and implements best practices

London, England, Gb

- Oversee project delivery success for over 10 clients for the Stores practice- Resource projects for success - Work with project Solution Architects to deliver best solution to clients- Work with Project Managers to ensure projects progress according to timeline and realign when needed- Participate in Pre-Sales activities to ensure prospects understands application feasibility and possible solutions - Review client requirements and determine estimates for solutions

Montreal, Quebec, Ca

Manage a team of consultants to successfully deliver a major Xstore upgrade from V17 to V22.Drive project direction to ensure project stays on time.Interact with client key project stakeholders.Focal point for project escalation.Solution architect enhancements to Xstore per client requirements.

Austin, Tx, Us

Manage a team of consultants to successfully deliver a major Xstore upgrade from V17 to V20.Oversee project direction to ensure project stays on time.Interact with client key project stakeholders.Focal point for project escalation.

Toronto, Ontario, Ca

- Responsible for overall solutions in migrating an existing POS to the Xstore Point-Of-Sale- Key decision maker and solution driver for all enhancements- Implemented the solution on time and on budget

New York, New York, Us

- Responsible for driving solutions for a POS upgrade to the latest version of Oracle Xstore POS- Review and approve requirement specifications- Responsible for mobile POS solution delivery- Manage project deliverables to ensure timely completion- Responsible for enhancement solutions and estimations- Implemented in-store Ecommerce order journey to provide Endless Aisle functionalityApplication In-Scope:- Xstore- Xstore Mobile- Xenvironment- Xoffice- EFTLink- Verifone FiPay- SVS Gift Card

Houston, Tx, Us

Oversaw implementation of Oracle Retail Xstore POS solution from start to finish within a 6 month period. - Lead Discovery sessions to gather requirements- Lead Analysis and Design sessions to arrive at a solution tailored to the client’s requirements - Implemented solution via application configuration and development - Participated in System and Integration Testing- Supported User Acceptance Testing- Provided inputs to transition and cutover planning- Executed cutover activities - Transition knowledge to Managed Services- Guided client’s through solutions that would best fit the client’s requirements - Implemented post Go-Live solutions to enhance Xstore functionalities to provide more ROI- Implemented Oracle Retail Customer Engagement (ORCE) for customer capture and integration with Xstore POS- Successfully transitioned ORCE from on-premise to Cloud Services- Implemented Oracle Retail Order Broker (OROB) Cloud Services for Omni-Channel journeys at Xstore POSApplication In-Scope:- Xstore- Xstore Mobile- Xenvironment- Xoffice- Order Broker Cloud Services (OROB)- Customer Engagement Cloud Services (ORCE)- EFTLink- Verifone Point- Chase Paymentech- SVS Gift Card

- Principle consultant responsible for Oracle Retail Xstore implementation- Captured client's requirements to ensure smooth transition from Legacy POS to Xstore- Reviewed functional requirement specifications- Configured Oracle Retail Xstore to client's requirements- Oversaw development effort for integration with CWValueCard Gift Card- Supported client through integration between Xstore and Legacy applications- Supported client through system testing and User Acceptance Testing of Xstore- Provided support for Pilot rollout at new store opening- Provided post Go-Live support to ensure stabilization- Provided knowledge transition

Seattle, Washington, Us

- Lead Technical Scoping and Planning.- Developed Business System Architecture.- Architect solutions for integrating RMS into Legacy applications via RIB and batch processing.- Managed all technical resources throughout project.- Lead data gathering workshops.- Key decision maker on design documents.- Reviewed and approved all technical design documents.- Worked with client in determining and implementing data conversion strategy. Managed resource that carried out the data conversion effort.- Determined complexity of development efforts as well as providing estimate for development work.- Coordinated with offsite development manager to deliver code on-time.

Irving, Texas, Us

- Lead the technical aspect of an Oracle Retail implementation of RMS Inventory and Pricing.- Developed Business System Architecture.- Managed technical resources throughout project.- Lead data gathering workshops.- Supported Business Team in Analysis workshops.- Key decision maker on design documents.- Determined complexity of development efforts as well as providing estimate for development work.

Parsippany, New Jersey, Us

- Successful lead the technical aspect of an Oracle Retail implementation of RMS, RPM, Allocation and SIM within a one year.- Lead Technical Scoping and Planning.- Developed Business System Architecture.- Architect solutions for integrating RMS, RPM, Allocation and SIM into Legacy applications via RIB and batch processing.- Managed 5 technical resources throughout project.- Lead data gathering workshops.- Key decision maker on design documents.- Reviewed and approved all technical design documents.- Worked with client in determining and implementing data conversion strategy. Managed resource that carried out the data conversion effort.- Determined complexity of development efforts as well as providing estimate for development work.- Coordinated with offsite development manager to deliver code on-time.- Managed issue resolution for base and custom code for the Oracle Retail Suite.

Burlington, Nj, Us

- Managed Technical aspects of project through Go-Live and post Go-Live support.- Design High Level Specifications for interfacing from existing applications into RMS and RPM.- Worked with offsite development team to deliver code ontime as well as managed issue resolution.- Performance tuned RMS and RPM to meet SLA defined by client.- Ensured successful designed and implementation of batch schedule.- Researched and resolved base RMS, RPM and RIB issues.- Successfully transition UC4 knowledge to client.

• Coordinated with client to determine the best data conversion strategy.• Designed high level specifications and table level mappings for RMS, ReIM, and RPM data conversion.• Coordinated with client to determine the best strategy for integrating the Oracle Retail applications to the client's existing systems.• Worked with team members to determine the pros and cons of various approaches for integration.• Worked with team members to determine layout the current and future system architecture. The effort provided inputs for managing interface development efforts.• Provided inputs to help client determine the best integration tool for project

• Part of a five person team that successfully designed and developed an enhancement to the client's existing Pricing Module.• Designed High Level and Technical Specifications for enhancing client's Oracle Forms application.• Developed and unit tested Oracle Forms and PL/SQL code.• Troubleshoot and enhanced Java, PL/SQL and Oracle Forms issues.• Managed successful resolutions to outstanding issues in existing system and enhancement.

• Integral part of a seven person team that successfully integrated the Oracle Retail application suite into the client's existing systems on-time and on-budget in 15 months.• Designed High Level Specifications for converting data into RMS, ReIM, RPM and RDW.• Designed table level mappings for RMS, ReIM, RPM and RDW.• Managed data conversion timeline and ensured development effort complete on schedule.• Successfully completed a multiple phase data conversion effort from legacy into Oracle Retail applications.• Designed High Level Specifications for interfacing data into Oracle Retail applications.• Designed High Level Specifications for enhancements to Oracle Retail applications.• Researched and resolved base RMS, RPM and RDW issues.• Mentored team members in AppWorx scheduling implementation.• Mentored new team members in conversion effort.

• Integral part of a seven person team that successfully integrated the Oracle Retail application suite into the client's existing systems on-time and on-budget in 18 months.• Designed High Level documents for interfacing to RMS.• Designed High Level and Technical Specifications for interfacing to RDW.• Successfully converted Legacy data to RDW from start to finish. • Supported Integration Testing via environment and data setup, issue research and resolution.• Developed Oracle Retail overnight batch schedule to fit client’s timing requirement.• Designed and developed custom interfacing modules based on client’s requirements.• Researched and resolved base RMS and RDW issues.• Reduced runtime of client’s main report by one hour.• Trained and knowledge transferred of AppWorx application to client personnel.• Mentored new team members in RDW development efforts. • Successfully completed a full lifecycle implementation of RMS and RDW.• Successfully implemented a work around for one RDW program that reduced execution time by 4 hours.

Us

Worked with more than 60 members in an Extreme Programming environment developing Retek Storage System (RSS) using Java, SQL, JavaScript, and JSP.• Improved quality of code by rolling out weekly database changes.• Improved project productivity by getting two new lab members in sync with the project in a small amount of time through mentoring and pairing.• Sign of Excellence Award winner multiple times.• Reduced development time greatly by implementing a paging framework with another member.

Master Of Science - Ms, Computer Science

Computer Science, Software Engineer