1. Contribute and support the development of (Master)data governance, performance monitoring, and data quality framework2. Contribute to implementation of Corporate Sustainability Reporting Directive (CSRD) by developing framework to document data, data sources, data storage, calculations, and data processing procedures

1. Automate business processes using Microsoft Power Suite: manage full life-cycle of development from initiative acquisition to solution implementation.

1. Provide analytics capabilities to pinpoint improvement opportunities and identify root causes to enable the CLM Advisors and CLM Specialists to improve operations performance2. Takes part in back-end development and entire front-end development of the first predictive analytics tool for Customer Experience function, using TIBCO Spotfire3. Provide demos and trainings to introduce and guide team members through using new reports, dashboards and digital tools4. Defined a process… Show more 1. Provide analytics capabilities to pinpoint improvement opportunities and identify root causes to enable the CLM Advisors and CLM Specialists to improve operations performance2. Takes part in back-end development and entire front-end development of the first predictive analytics tool for Customer Experience function, using TIBCO Spotfire3. Provide demos and trainings to introduce and guide team members through using new reports, dashboards and digital tools4. Defined a process framework for the Support team to perform proactive analytics5. Standardize and reduce production time of business reviews6. Support management by owning and managing platform for internal KPI measurements7. Build data products (dashboards, reports, slide decks, etc.) to support data-driven decision making by senior management (Managing Director, Vice President and Senior Vice President)8. Provide analytics support for projects to facilitate proper measurements of progress and achievements derived from the results of the projects9. Build data products for daily consumptions from multiple data sources10. Occasional deep dive analytics by request11. Build cross-functional contact tool in Power BI to facilitate engagement and escalation resolution12. Build and maintain departmental Sharepoint site to facilitate best practices sharing and a unified way of working13. Explore and try new analytics tool which are made available to the team (teradata, Power BI, TIBCO Spotfire, O365 suite, etc.) Show less

Provided similar inputs as in the role of Member Employee Council Head Office in a committee of cross legal entities representatives, representing about 5,000 employees in the Netherlands

1. Represented, advised and voted on behalf of the Chairman when the Chairman was not present2. Coordinated and facilitated discussion topics to make decision on behalf of the Chairman when the Chairman was not present3. Provided similar inputs as in the role of Member Employee Council Head Office

1. Represented Head Office employees of about 700 employees2. Joined regular and periodic discussion with the board (CEO, CFO, COO, CTO, and SVP of Customer Experience) and with the representative of the Board to update, validate and negotiate the business plans, company strategies, organizational changes, Health&Safety topics, etc.3. Transformed the Works Council way of working, communication and branding, together with other members of the employee council in 2017-2018, making it more… Show more 1. Represented Head Office employees of about 700 employees2. Joined regular and periodic discussion with the board (CEO, CFO, COO, CTO, and SVP of Customer Experience) and with the representative of the Board to update, validate and negotiate the business plans, company strategies, organizational changes, Health&Safety topics, etc.3. Transformed the Works Council way of working, communication and branding, together with other members of the employee council in 2017-2018, making it more transparent4. Designed and documented new Request for Advice (RfA) process to shorten and standardize the process lead time from 13 weeks to 6 weeks to prepare for integration between FX and TNT5. Validated, questioned and discussed HR topics such as Hiring&Firing, Retention rates, Absenteeism, Employee policies6. Together with other members, Reviewed, validated, provided input, and gave advice for major Integration Agreements such as the Social Plan, the Collective Labour Agreement (CLA) and the Compensation& Benefits7. Reviewed, validated, provided input, and gave advice for Integration RfA for IT department8. Provided input and clarifications for Integration RfA for Finance department, including Data Management; and Customer Experience, including Customer Logistics Management9. Took part in and provided advice for new department RfA to form e-Commerce department10. Took part in getting update and provide final advice towards developing and retaining Customer Logistics Management team over the course of two years11. Hosted coffee hour sessions to provide more information on the integration and the works council for employees12. Created content and edited Newsletters, with other team members, for the Employee Council Show less

1. Provide analytics support as a Data Engineer, pulling data from multiple sources, to Head of Digital Innovation team in Marketing for a predictive analytics project using machine learning2. Provide analytics capabilities to source, clean and process data from EDW (teradata) and SAP BW to build dashboards which offer visibility from end-to-end for Ship-to-Collect and Purchase-to-Pay processes3. Data validation and matching to support the company’s real estate systems transition4… Show more 1. Provide analytics support as a Data Engineer, pulling data from multiple sources, to Head of Digital Innovation team in Marketing for a predictive analytics project using machine learning2. Provide analytics capabilities to source, clean and process data from EDW (teradata) and SAP BW to build dashboards which offer visibility from end-to-end for Ship-to-Collect and Purchase-to-Pay processes3. Data validation and matching to support the company’s real estate systems transition4. Took part in recruitment of new team members by creating technical case studies to test applications Show less

1. The Customer Logistics Management Support provides support to the Customer Logistics Management Team (CLM) who serve the top 30 customers, representing 26% total revenue of the company in Europe2. Supports the Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) for all CLM customers analytics teams3. Facilitate and provide trainings to share the MBR and QBR process as well as templates4. Supports regular account(s) performance reviews operationally and support… Show more 1. The Customer Logistics Management Support provides support to the Customer Logistics Management Team (CLM) who serve the top 30 customers, representing 26% total revenue of the company in Europe2. Supports the Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) for all CLM customers analytics teams3. Facilitate and provide trainings to share the MBR and QBR process as well as templates4. Supports regular account(s) performance reviews operationally and support strategic development of internal customers at TNT5. Understands the Order-to-Cash process within TNT for the selected customers6. Takes an active role in knowledge sharing and best practice deployment within the CLM community7. Prepares, organises, coordinates and minutes meetings and conference calls 8. Took part in recruiting interns Show less

As a Graduate Intern at Vattenfall, my activities involved the followings1. Document Physical Coal Supply process to supply power plants in The Netherlands, Germany, and Denmark. 2. Thesis: Optimize the current transportation network for coal supply from Vattenfall’s international suppliers to their power plants in Hamburg, Germany. Graded 9/10. Estimate savings of around EUR 200K per year for the company.

The role of Class Representative includes:+ Intermediary between students;+ Spokesperson for students to lecturers and course coordinator regarding student satisfaction, workload, opportunities for improvement, etc.;+ Coach for fellow students (e.g. regarding social issues).

The role of Student Representative to the Curriculum Committee includes: + Collecting information from fellow students and, analyzing the curriculum in order to suggest study stream improvements+ Participation in workshops to review the direction of Logistics Management program at the HAN, with lecturers and representatives from the professional fieldThe role of Student Representative at the Open Days at the HAN includes:+ Answering questions of potential new students about… Show more The role of Student Representative to the Curriculum Committee includes: + Collecting information from fellow students and, analyzing the curriculum in order to suggest study stream improvements+ Participation in workshops to review the direction of Logistics Management program at the HAN, with lecturers and representatives from the professional fieldThe role of Student Representative at the Open Days at the HAN includes:+ Answering questions of potential new students about Arnhem Business School and its various programs at the HAN university of Applied sciences.The role of Student Representative during the Career Day at the HAN Arnhem Business School (organized to help first year students make a definite choice between the different bachelor programs) includes:+ Answering questions of first year students about the main phase of the Logistics Management (Economics) program,+ Sharing and presenting personal experiences about the main phase of the Logistics Management (Economics) programIn addition, I have been:+ The Initiator and Co-Founder of the Logistics Management Student Facebook Group for new, current and graduated students for networking purposes Show less

As an intern at a specific place and time frame in UPS SCS, my tasks involved the followings:+ Project Manager Assistant for a project related to the UPS Global Business Services (GBS).+ Reporting standardization and automation where possible using MS Excel macro.

My primary role was to give strategic and tactical advises regarding the development as well as the well-being state of the HAN Vietnamese Student Society.

My tasks were to promote, and to setup the Bloomberg Aptitude Test at Arnhem Business School - HAN University of Applied Sciences

Adviser for strategic, tactic, and situational dilemmas

Decided strategies, and tacticsManaged management activities of Senior Vice President, and Vice President

Took part in strategic and tactical decision making unitManaged and audited internal activities

Generated ideas for events and activitiesAdviser for tactics, and strategy

Documents managementMeeting schedulingStrategy advisor

Students Monitor of Vietnamese students who took part in twinning program between VNU-HCM International University and Nottingham University, England.

Input, and cross-check students' profiles data