David Van Erkelens Email & Phone Number

Amsterdam, North Holland, Netherlands

Badhoevedorp, North Holland, Netherlands

As a Business Implementation Manager at Corendon International Travel BV, I spearhead the integration of Salesforce Service Cloud innovations across our diverse business departments. My role is multifaceted, adapting to the unique needs of each project. I excel in various capacities—project manager, implementation lead, business coach, and trainer—ensuring that our Salesforce solutions meet and exceed business requirements.My primary responsibility is to bridge the gap between stakeholders, business departments, and our Salesforce product development team. By translating company visions into actionable, effective solutions, I ensure clarity in business cases, define acceptance criteria, and oversee the development process to avoid potential blockers. I also prepare our departments for successful adoption of new features, fostering trust and enthusiasm in our digital transformation efforts.Key Achievements:Revitalized Trust in Salesforce: Addressed gaps in communication and integration between business units and the Salesforce development team, leading to increased acceptance and collaboration.Salesforce Travelrep Tablet Rollout: Led the complex global deployment of Salesforce Travelrep Tablets, resolving major technical issues and aligning multiple departments to meet a critical deadline. This initiative enhanced service levels, streamlined communication, and eliminated legacy processes.Einstein AI-Chatbot Development: Played a pivotal role in developing our upcoming Einstein AI-chatbot, including recruiting and training conversation designers, and ensuring strategic alignment across stakeholders. This chatbot will significantly reduce contact center pressure by providing efficient self-service options and improving customer support.My role involves not just implementing technology, but also cultivating a culture of cross-departmental collaboration and driving the strategic vision for our customer service and sales innovations.

Amsterdam, North Holland, Netherlands

Result driven real-estate project developer specialized in finding solid and future proof re-developing opportunities for offices, monuments and monasteries. Guarding both the interests of the investors, local governments and stakeholders and making sure all sides align is the only way to move forward and to get the job done.

Amsterdam, North Holland, Netherlands

Key responsibilities:Developed and executed the companies vision on hospitality and translated this largely into technology-driven solutions: Implemented hotel technology to enhance guest experience while automating complex online payment processes to reduce administrative workload.Eliminating the payment process from our daily front-desk routine opened up the way to built a self check-in area for our guests, with correct billing, automatic settlements, less charge-backs, faster check-ins and most importantly much more time to give our guests a true warm welcome. Our front desk team could finally focus on excellent guest experiences rather than checking ID's, having arguments about city tax and checking reservation numbers. Leading the development of new hotel projects, responsible for permit applications, hotel concept developlemt and first point of contact for developers, architects, designers and local government.

Amsterdam Area, Netherlands

Brand Development & Marketing Strategy: Led the online marketing and business development efforts for Amsterdam Teleport Hotel, The Hague Teleport Hotel, and three new hotel projects. Developed and implemented strategies to translate the unique brand identity into engaging content across multiple sales channels, building strong brand awareness and attracting the right target audience.Sales Channel Management: Supervised and optimized the presentation and positioning of three hotels across various online platforms, ensuring quality listings, accurate pricing, and appealing content to enhance visibility and drive bookings.Technology Adoption & Innovation: Stayed ahead of industry trends by collaborating with hotel tech startups, advocating for and implementing innovative solutions that enhanced guest experience, operational efficiency, and profitability.Concept Development: Created and refined business and hospitality concepts for new projects, aligning them with stakeholder requirements and market trends to maximize site potential and ensure future success.Market Analysis & Competitor Research: Conducted ongoing market research and competitor analysis to identify emerging trends and technologies, enabling proactive adjustments to marketing strategies and operational processes to maintain a competitive edge.

Amsterdam Area, Netherlands

Setting up and executing the monthly editorial schedule for various social media channels.Preparation of (interactive) online video, photo and written content. Promoting the hotel online, creating brand awareness, building online reach and involvement. Writing a weekly blog in English on various Amsterdam related topics.

Corn Island, Nicaragua

During my 1 year trip through Nicaragua I started working as a volunteer at the Paraiso hotel as a receptionist. After quickly learning the in's and outs of the hospitality business I was empowered as general manager and to look after the property during the owners absence for a period of 3 months.Daily activities are mainly administrative, managing kitchen, bar and maintenance staff. Planning and monitoring daily activities. Managing and maintaining our daily hotel operation, responsible for purchasing food & non-food, salary administration and monthly payment of the staff. Welcoming guests, ensuring an excellent guest experience and managing our inventory and processing incoming reservations.

Matagalpa, Nicaragua

One of my goals during my trip through Nicaragua was to challenge myself further and become proficient in teaching children. During my first year of part-time PABO (primary teacher education) I needed more internship contact hours. This project was ideally suited for that and I was able to work for a month with children from a deprived neighborhood in Matagalpa, Nicaragua. It was a great challenge for me as a starting teacher to develop English lessons and other creative activities that match the perception of children with a completely different background than my own and the children I have worked with so far. A unique experience that I personally and hopefully the children have enjoyed a lot. A unique environment where I have gained a lot of experience in looking for ways of communicating and offering my education in order to achieve a successful collaboration, in which the learning goals I had set for the children and myself could be achieved.

Jiquilillo, Nicaragua

Volunteered for more than two months on this project in Nicaragua. A long cherished dream that has finally come true. During these two months I supported the activities of the project. This project mainly focuses on the protection and conservation of the Olive Ridley turtle ( Warana, dwarf turtle). The daily work included patrolling the beach at night, looking for and interacting with poachers at night. Joint search for sustainable solutions that take into account the interests of both the local residents and the NGO. Being an ambassador for the NGO and propagating and explaining the long-term goals that the organization pursues. Other daily activities focused on monitoring and maintaining the various nests culminating in collecting the baby turtles and releasing them into the ocean.

Amsterdam Area, Netherlands

Fulltime actieve, flexibele en ervaren verkoop medewerker. Tevens werkzaam op de technische dienst. Leidinggevend op de koop zondag. Verantwoordelijk voor het openen en sluiten van de winkel en het aansturen van het overige winkel personeel. Gedurende mijn werk bij Paradigit heb ik veel geleerd op het gebied van klantgericht werken, customer service, conflict management en het effectief aansturen, motiveren en communiceren van het personeel.

Amsterdam Area, Netherlands

Parttime baan als verkoop medewerker in een computer winkel. Ik heb gedurende deze periode de basis gelegd wat betreft mijn uitgebreide computer hardware en software kennis en troubleshooting.

Bachelor Of Education (Bed), Lerarenopleiding Basisonderwijs( Pabo )

Deeltijd student aan de Hogeschool van Amsterdam. Halverwege de studie heb ik een tussenjaar genomen om te reizen en door middel van.

Bachelor Of Economics (Bec), Commerciële Economie, 7