Daily Responsibilities:•Onsite, remote, and in-house support for a wide variety of clients•Office 365 deployment and management•Microsoft Exchange server administration•Deployment of new computer, phone and other hardware remotely and onsite•Troubleshooting IT related issues remotely and onsite (levels 1-3)•Liaising with client executive and senior staff members •Phone support and remote desktop support •Installation and configuration of office equipment and PCs•Web interface development and graphical design•Instructing junior technicians in IT principles, etc.•Deployment of corporate printing solutions•Setup of document management system •VOIP phone system support •Teaching IT and web conceptsAchievements:Successfully converted role on-location in NSW into a highly successful remote-only role in QLDIncreased billable hours per week from 20-25 to >32 hours per weekAdded responsibilities to role for remote work – Social media marketing and sales workWork with onsite NSW staff to augment their function and role within the companyGreatly improved customer contact methods and procedures, building customer satisfaction