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As principal and found of Connex, our company was built to deliver not only an improved approach to clients and the technology they required, it was built to present a converged approach to reduce clients from having to source and create integrations across different technology stacks. At Connex, we deliver technology solutions through our consulting division that is based on the foundations of the Business Relationship Management (BRM) institute. This means we deliver on our clients’ business objectives through value-driven results while working across your business leadership team. APPROACHOur approach to our clients is driven by business needs and the value of service. Connex works across our clients' business leadership team to clearly gather requirements, identify any limitations, understand your industry's insight and budget abilities. We address those items through the capabilities of our partners.PARTNER NETWORKConnex has created an invaluable relationship with key Partners who share and extend the Connex approach to service and value. We openly engage our clients with our partners encouraging clear and transparent opportunities driving the best outcomes. Our strength is through relationships, our reward is delivering value.We bring the right solution to your business challenges.

(Ongoing)As the Principle Operator, msportevents is a community of professional members from diverse industries which deliver motor sport based event management services in a variety of disciplines. We deliver from conception to execution, marketing and logistics, all the required components motor sport events need. With a strong focus and the ability to scale, msportevents deliver events for corporate organizations, racing organizations and grass root level clubs. Driven by the motor sport community, we are passionate about supporting events and promoting motor sports on a whole.As Principle Events Director, I manage communications, marketing and organization of community volunteers. I work closely with Corporate and NFP organizations to assist in the development and execution of their motor sport events.Use of Time: 20% Operations Management, 40% Project and Program Management, 20% Account Management, 10% Reporting, 10% Business DevelopmentTechnical Environment: Timing and Scoring systems, Marketing and Client Management Systems (CMS), Social Media

2019 IT Manager, Shorelines Casinos (TSG)Develop and maintain key relationship management with executives and business units withinthe Shorelines bundle of Casinos as a trusted advisor, understanding business requirements while developing strategy and implementation to meet those requirements. Consult on IT-related opportunities, issues, and projects as they relate to the business delivery of Shorelines Casino operations. Regular c-level executive reporting on the current state of IT Management for the Casinos while presenting key opportunities in services, cost reduction, and life cycle management. Oversight and management of six IT staff in the delivery of daily operational excellence, reviewing and approval on all change management and TSG engagements for Shoreline IT projects. Maintaining detailed and timely communications to Shorelines executives and business units during planned IT changes, incidence, and outages followed by root cause analysis reports as required.Worked with technology partners within Great Canadian Gaming and external vendors for the development and delivery of key technologies required throughout the Shoreline group of casinos.2020 Business Relationship Manager (Great Canadian Gaming)Recognized as a leader and able to develop new opportunities within Great Canadian Gaming, I was offered the opportunity to migrate into a Business Relationship Manager. Extending to supporting 12 Casinos within four bundles, I worked across multiple casino leadership teams to identify and foster opportunities in the continuous development and integration of Casino technologies and services for their respective business units. These proposals were presented to the GC Gaming executive and technology teams for approval and execution, upon which I assisted in the business integration. My Role had reported to the Director of Support Services within Great Canadian Gaming.

As the Senior Manager, I lead a dedicated Operations team consisting of first line Service Desk, Core and Senior Operations staff including an Automation Group. Directly accountable to all client executive management, I fulfill all operations mandates including pre-sales support while overseeing all Managed Services.Management: - Create and manage all new client contract proposals with service level agreements and financial details.- Engage with executive level Managed Services clients, consulting on new opportunities while focusing on building trusted long-term partnerships( additional details available )Technical:- Build new services for clients to better diversify offerings, including Office 365 and Public Cloud offerings, Firewalls (Firewall as a Service) and network lifecycle management- Proposed solution and services for new client enterprise, mid-market and smb which leverage various technologies including HCI (Scale, Nutanix and VMWare)- Created multi client PoC environments including HCI, Cloud and VDI solutions( additional details available )( additional details available )Financial:- Oversee Manage Service Department P&L with operational costs including salaries while aligning operational efficiencies across cost centers. - Provide quarterly cost analysis to corporate management - Deliver yearly client financial analysis aligning to ROI on IT operational run rates( additional details available )Leadership: - Reorganized the Help Desk service into a roles-based operations service delivery team with dedicated front line Service Desk with first call resolution, Core and Senior Operations involved with client project delivery and automation team recovering 4 FTE worth of hours. ( additional details available )

Infrastructure Manager of the Ontario Provincial Ambulance Dispatch system and a member of the I&IT management team, I provide functional input into strategic and operational plans and operational policy and procedural development, through the identification of initiatives, projects and service delivery options. Leads, conducts and/or participates in comprehensive operations performance reviews. Planing and manages operational change and the change process to support the introduction of new hardware and software and related processes. Manages delivery of infrastructure services, including the delivery of services by external service providers. Develops project terms of reference in conjunction with clients, develops project plans, determines resource requirements and ensures technical support and ongoing advice are provided to clients at all stages of project, from identification to implementation.Assesses client needs, provides client advice and identifies the development and operation of service delivery activities to anticipate growth and maximize productivity. Provides planning input for client's planning processes. Identifies and recommends innovative new technology infrastructure services and alternative service delivery approaches, including in sourcing and outsourcing. Assists with client budgeting, providing I&IT staff and I&IT products and services from third party vendors.Use of Time: 40% Operations Management, 20% Project Management, 20% Reporting, 20% Architecture DevelopmentTechnical Environment: Microsoft Windows Server / IIS / WDS / Infrastructure Management / Virtualization / VDI / PCoIP / SAN / Data Center / Event Management (Monitoring) / Analysis / Performance / Disaster Recovery / Computer Aided Dispatch

On site Senior Client Manager responsible for overall account engagement encompassing 24/7 operations, project and program management, contract billing and service delivery. Managed daily operational task with two key teams in infrastructure and application support consisting of 18 staff.Provided pre-sales consulting for client to meet infrastructure and business objectives. Responsible for approval and planning of change management within the infrastructure. Managed all projects for clients related to infrastructure encompassing proposals, scope of delivery, budgeting and project execution to implementation. Managed all relationships with internal lines of business and SLA’s of external vendors. Provided detailed reporting to executive management of the client while identifying strategic opportunities in utilization and cost saving opportunities. Accountable for overall Service Delivery of infrastructure accountability to Toronto, Vancouver, Montreal and Ottawa lines of BusinessUse of Time: 30% Operations Management, 20% Project and Program Management, 20% Account Management, 10% Reporting, 20% ITSM (I.T. Service Management)Technical Environment: Linux / Unix / Microsoft Windows Server / Apache / IIS / MDM / Infrastructure Management / Virtualization / SAN / Incident Management platforms and processes / Data Center / Cloud Management / Event Management (Monitoring) / Analysis / Performance / Disaster Recovery / Major Enterprise and Cloud Application Suites / Oracle

Managed key infrastructure environments of the data center, middleware, infrastructure, performance and capacity of applications, SAN storage and Networks. Managed three departmental teams; Operations, Service Desk and Service Delivery with a Security Component. Teams reported into two managers reporting to my role.Developed and implemented the restructure of the Service Desk transformation providing improved provisioning, delivery of services, process improvement and introduced new services extending business capabilities including; monitoring, reporting, escalation and root cause analysis of all incidents. Developed a Service Delivery team providing ITIL reporting, coordination of change management, security and monitoring of delivered services. Developed service standards with platform owners to support service level agreements (SLA’s)Service Delivery lifecycle implementation from inception to adoption within IT.  Delivered several technology proposals utilizing proof of concept (POC), Cost Benefit Analysis, implementation planning and budget analysis. Managed several privacy and audit requirements based on PIPEDA and Cobit standards.Worked with the executive management of IT and Business Units on several strategic projects of technology and business capability based on CBA, KPI, Service Delivery partnerships. Extensive vendor management to support service level requirements and deliverables and management of all budgets within my portfolio. Use of Time: 40% Operations Management, 20% Project Management, 20% Service Delivery, 10% Reporting, 10% ITSM (I.T. Service Management)Technical Environment: Linux / Unix / Microsoft Windows Server / IIS / MSSQL / Oracle / MDM / Infrastructure Management / Virtualization / SAN / Data Center / Cloud Management / Event Management (Monitoring) / Disaster Recovery / Performance / Major Enterprise and Cloud Application Suites

Contracted as the Senior Manager for the Network Operations Centre, I was accountable to the designed and management of all requirements, process, procedures and scheduling for the Network Operations (NOC) Department. Infrastructure responsibilities included Lifecycle Management from implementation to decommission of middleware environments in DEV / UAT, managed infrastructure promotion into productions and delivered operational documentation to the clients Senior Management.Interacted with all client facing business units to capture and transcended business requirements into technical and program deliverables. Managed costs through internal training, process improvements and implementation. Manged key service level requirements through regular reporting of metrics to executive management and customer business units. Managed change management processes and standards based on ITIL and Cobit.Developed processes and procedures for Business Continuity PlanningUse of Time: 30% Operations Management, 20% Infrastructure Monitoring, 20% Service Delivery, 10% ITSM (I.T. Service Management), 10% Reporting,Technical Environment: Unix / Microsoft Windows Server / IIS / Infrastructure Management / Virtualization / SAN / Incident Management platforms and processes / Data Center / Disaster Recovery / Event Management (Monitoring) / Analysis / Performance

Manager of the Network Operations Centre (NOC), this was a new initiative for the company as it had expanded into multiple data centers and clients with high transaction rates. As the NOC Manager, I was required to propose, initiate and operate the NOC in supporting a 24x7 customer based. Managing the requirements, budget, infrastructure needs, escalation and international staff, I was responsible for the complete initialization and growth of the Network Operations Centre. Managed 24x7 operations team in monitoring and service center of 18 staff. Accountable for budgeting, infrastructure needs, escalation and international staff. Multi data center monitoring, intrusion detection, capacity and performance monitoringProject managed the scope, design, budgeting and implementation of a Network Operations Center with staffing presence in Toronto and India. Worked directly with executive client management to seconder requirements, processes, reporting and integration of monitoring systems withing a multi data center infrastructures. Managed the ITIL processes of incident, problem and change management. Provide infrastructure technical support to developers, customers and other system support personnel as required for transactions and message queue (MQ).Perform required configuration, security monitoring, maintenance & tuning of system related components including system software, monitoring, IVR and required ITIL Service Management. Recommend automation of processes and procedures where possible. Use of Time:50% Operations Management, 30% Infrastructure Monitoring, 10% Service Delivery, 10% ITSM (I.T. Service Management) and Reporting,Technical Environment:Linux / Apache / MySql / Infrastructure Management / Virtualization / SAN / Incident Management platforms and processes / Data Center / Event Management (Monitoring) / Analysis / Performance and Capacity Analysis

Assigned as the dedicated Service Delivery Manager for the MIS-Warehousing group of eChannels Technology and Shared Services (eCSS) within CIBC, I provided infrastructure project management and service delivery. Responsible for the coordination, overseeing and successful execution for all engagements of the middleware infrastructure and operational services within TI including vendor and partner organizations (HP and APS). Developed cost benefit analysis and project coordination with technical infrastructure teams of CIBC and HP. Managed all client facing service level deliverables and reporting to business unit executives. Infrastructure focused on middleware (oracle, websphere, message queue, extract transform and load) and business application initiatives relevant to CIBC’s Warehousing infrastructure supporting several client management system, wealth management infrastructures and POS from initial architecture through design (SDLC), build and deployment.Managed extensive vendor and client negotiation and relations ensuring mitigating any risk and deliverables were on time without business impact. Managed all Operational change requests within the Enterprise Middleware Infrastructure Portfolio and Operational Service Level Agreements between HP and CIBC Use of Time: 40% Service Delivery Management, 40% Project Management, 10% ITSM (I.T. Service Management) and Reporting, 10% Vendor ManaagementTechnical Environment: Unix / Oracle / Infrastructure Management / Virtualization / SAN / Incident Management platforms and processes / Disaster Recovery Planning / Data Center / Event Management (Monitoring) / Analysis / Performance and Capacity Analysis

As the Senior Manager for Service Delivery of the CGI Shared Infrastructure for the Federal Gun Registry Program, I was involved as a key leader for several solutions, implementations and projects. Account-abilities focused on the program deliverable components; deployment of infrastructure and shared applications. With frequent client facing interaction, I provided project presentations, reporting and budget management within a service delivery directive. Managed Cloud based infrastructure, vendor contracts and delivery for the Shared Infrastructure of the Federal Gun Registry Program. Over seeing all change management, and coordinating new system implementations.Developed the CGI Shared Infrastructure Service Catalogue for existing and new client engagements with proposal Service Level Agreements (SLA) between CGI and Outsourced VendorsUse of Time: 50% Service Delivery Management, 30% Project Management, 10% ITSM (I.T. Service Management) and Reporting, 10% Client / Account ManagementTechnical Environment: Unix / Oracle / Infrastructure Management / Virtualization / SAN / Incident Management platforms and processes / Data Center / Disaster Recovery Planning / Event Management (Monitoring) / Analysis / Performance and Capacity Analysis

InQuent Technologies was an industry leading internet hosting company in Toronto Ontario. With Data Center presence in Canada and Europe, I was the Senior Manager of Server Operations. Accountability included the daily operations of the server infrastructure of all data centers. Manged 16 operational staff within a 24/7 environment. Working closely with executive management, I was apart of the strategic team in the development of the implementation of the revised hosting platform and server refresh. Built and presented the foundations of the DRP strategy for the over seas infrastructure while building a SLA with the data center company in Amsterdam and within the Toronto ares. Implemented the monitoring service of all sites and layers with auto escalation alerts, detailed service reporting that included availability, capacity and performance. Managed all change management within the infrastructure for development, uat and production environments. Provided strategic direction to mature current processes and platform deliverables within maintenance regulations, methodologies, escalation processes and notifications for Microsoft Windows NT/2000, Solaris and UNIX/Linux platforms.Increased SLA and MTTR of the Server Operations team by over 80%Use of Time: 50% Operational Management, 20% Project Management, 20% ITSM (I.T. Service Management), Service Delivery and Reporting, 10% Client / Account ManagementTechnical Environment: Unix / MYSQL / Infrastructure Management / Apache / DNS / SAN / Incident Management processes / Data Center / Disaster Recovery Planning / Event Management (Monitoring) / Analysis / Performance and Capacity Analysis

As National Trust was acquired by Scoaitbank, I was assigned as the Senior Consultant / Project Manager for the banks enterprise management team, managing the bank’s global Windows NT / 2000 Domain Network. Directly interfacing with key business units of the Executive Office and internal business untis, I transcended business requirements into deliverable service levels and new technologies while consolidating business unit managed IT into the managed data center. Performing Project Management responsibilities, I lead an extensive enterprise refresh project throughout several North America and 1 European locations. Managed change management requirements and execution during all refresh activities. Participated as project manager and distribution developer for the Scotia bank Virtual Private Networking deployment consisting of Entrust technologies. Worked with multiple departments, ensuring service expectations and time lines were met, as well as providing training and documentation.Consulted on several wealth management projects during the transition of Cassels Blaikie of National Trust. Provided support SLA’s with clearly defined and redesign of service offerings. Use of Time: 50% Technical Consulting, 20% Project Management, 20% Service Delivery (ITSM) and Reporting, 10% Client / Account ManagementTechnical Environment: Windows Technologies / Tivioli Enterprise Management / HP OpenView / Unix / Infrastructure Management / SAN / Incident Management platforms and processes / Data Center / Disaster Recovery Planning / Event Management (Monitoring) / Analysis / Performance and Capacity Analysis

As Manager of IT, my accountabilities focused within the Wealth Management division of National Trust through Cassels Blakie. Provided daily operational support and management while managing all vendor relations and deliverables, IT capital budgets and new initiatives. Deployed and consolidated a new network infrastructure and refreshed all applications. Created performance reporting and proactive maintenance for Microsoft Server platforms (Exchange, MSSQL, MSProxy) were also required as a part of this position. Successfully designed, budgeted and implemented the corporate strategy for a new infrastructure with in the corporate Toronto office and data center in Stratford and Mississauga Ontario. Infrastructure re-fit with currency plan and lifecycle timetables and budget. Proposed, initiated, managed and executed the refresh and implementation of the Wealth Management Systems. Negotiated support of SLAs, product life span, upgrade paths and maintenance cycles of financial platform with the development vendor. Coaching and Mentoring of 2 support staff and 5 contracted developers. Initiated the creation and Project Manager of the corporate INTRANET / INTERNET for all cross Canada offices. This reduced time and duplication of information through the introduction of new technologies and knowledge sharing principles.Use of Time: 70% Operational Management, 10% Technical Consulting, 10% Project Management, 10% Service Delivery (ITSM) and ReportingTechnical Environment: Windows Technologies / Network Infrastructure / HP OpenView / Unix / Infrastructure Management / Incident Management / Data Center / Disaster Recovery Planning / Performance and Capacity Analysis

Member of the Canadian Armed Forces involved as a senior member of a Armoured Combat Regiment and within the Provincial Head Quarters performing Senior IT Systems Management. Facilitated in several key leadership roles within my parent Regiment while also as a member of the Land forces Central Area HQ in Toronto Ontario. Developed and conducted extensive training within my parent unit and within the Provincial HQ. Provided extensive systems planning and administration of the Banyan Vines wide area network environment which consisted of complex country wide services and systems. Certified on all Banyan Vines training and created and conducted all internal training with Defense Staff within LFCA.

Managed the planning, staffing and completion of a new Microsoft network deployment for three major Canadian manufacturing sites and corporate head office. Locations included Toronto, Scarborough, Guelph and Edmonton. In a leadership role I also was involved hands on during the deployments while maintaining time lines, budgets and client relations as well as staffing.Selected Contributions:- Contracted as the Deployment Manager for Owens Corning successfully redeployed a 300-node Microsoft network while hiring and maintaining supervision of a 38 person technical team and ensuring no business outages occurred.- Met client expectations during this redeployment for three Canadian manufacturing locations and one central office. - Achieved all deadlines and budget requirements without overruns.