Don Van Arem

Don Van Arem Email and Phone Number

COO @umob / owner @ Ken Je Klant @ umob
Don Van Arem's Location
Sneek, Friesland, Netherlands, Netherlands
Don Van Arem's Contact Details
About Don Van Arem

Don Van Arem is a COO @umob / owner @ Ken Je Klant at umob. He possess expertise in banking, securities, financial markets, asset management, coaching and 10 more skills. He is proficient in English and German.

Don Van Arem's Current Company Details
umob

Umob

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COO @umob / owner @ Ken Je Klant
Don Van Arem Work Experience Details
  • Umob
    Chief Operating Officer @ Umob
    Umob May 2023 - Present
    Rotterdam, Zuid-Holland, Nederland
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  • Umob
    Operations
    Umob May 2023 - Dec 2023
    Rotterdam, Zuid-Holland, Nederland
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  • Hallostroom
    Chief Operating Officer
    Hallostroom Sep 2022 - Apr 2023
    Gouda, Zuid-Holland, Nederland
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  • Knab
    Chief Operating Officer (Coo) / Chief Daily Use
    Knab Jun 2019 - Mar 2022
    Amsterdam, Noord-Holland, Nederland
    - Member of the Management Board of Knab/Aegon Bank NV- Responsible for all activities concerning Financial Economic Crime (FEC) and Customer Due Diligence (CDD)- Responsible for Service, Payment Operations, Account administration, Financial Economic Crime, Customer Journey Experts- Responsible for Development within Daily Use (payments, cards, core banking)- Responsible for the technical development of Account Opening and CDD processesAccomplishments:-Service awards banking multiple years-Introducing Apple Pay-Finishing the KYC (Know Your Customer) program
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  • Knab
    Manager Customer Interaction
    Knab 2018 - May 2019
    Amsterdam, North Holland, Netherlands
    - Expansion of responsibilities with all customer ‘facing’ departments- Responsible for outbound sales, mortgage and insurance advise- Enable further growth with 50.000+ customers a year- tNPS 40+ average in 2018 / over 60% digital customer contact
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  • Knab
    Manager Servicedesk
    Knab 2012 - 2018
    Hoofddorp
    - Responsible for all inbound customer service- Responsible for acceptance and management of client data- Digitalizing customer services while maintaining customer satisfaction- Growth from 0 to 200.000+ customers
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  • Bank Van Morgen
    Building Up Customer Service
    Bank Van Morgen Oct 2011 - Sep 2012
    Hoofddorp
    - Joined to help set-up the Servicedesk of the most customer focused bank- Aided the CRM and Communications projects as senior user- Setting up new business requirements for software to be used- Lead of User Acceptance Tests for major releases
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  • Binckbank
    Broker Retail Customers
    Binckbank May 2009 - Sep 2011
    Amsterdam, North Holland, Netherlands
    - Customer service from A to Z- Acceptance and handling of phone trades- User acceptance testing new website/crm- Converting iShares-owners to Think trackers (Binck investment)
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Don Van Arem Skills

Banking Securities Financial Markets Asset Management Coaching Derivatives Management Fixed Income Investments Risk Management Change Management Business Analysis Dutch Equities Management Consulting

Don Van Arem Education Details

Frequently Asked Questions about Don Van Arem

What company does Don Van Arem work for?

Don Van Arem works for Umob

What is Don Van Arem's role at the current company?

Don Van Arem's current role is COO @umob / owner @ Ken Je Klant.

What is Don Van Arem's email address?

Don Van Arem's email address is d.****@****room.nl

What is Don Van Arem's direct phone number?

Don Van Arem's direct phone number is +316149*****

What schools did Don Van Arem attend?

Don Van Arem attended Johan Cruijff University, Johan Cruyff College Amsterdam, Rsg Magister Alvinus.

What skills is Don Van Arem known for?

Don Van Arem has skills like Banking, Securities, Financial Markets, Asset Management, Coaching, Derivatives, Management, Fixed Income, Investments, Risk Management, Change Management, Business Analysis.

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