With a proven track record of building strong relationships across lenders, analysts, and senior executives, I have become a trusted consultant within the home lending department. Key Contributions:• Business Transformation: Involved in major business transformation initiatives, including technology enhancements and operational restructuring, leveraging JIRA and Confluence to optimise workflows and increase team productivity.• Insightful Business Analysis: Developed and delivered comprehensive business analysis reports that provided senior leadership with actionable insights, resulting in measurable improvements in business quality and performance.• Process Optimization & Risk Management: Led successful projects to centralise and streamline business processes, reducing average broker handle times while maintaining high-quality standards and effectively managing risk.• Strategic Training & Development: Designed and conducted two-week workshop that significantly enhanced brokers' ability to manage complex self-employed lending, leading to improved lending outcomes.• Operational Excellence & Continuous Improvement: Consistently reviewed and updated process guides and resources, ensuring alignment with business transformation goals and operational model advancements.• Consultative Support & Problem Solving: Initiated and led drop-in sessions online across Australia, offering expert consultation on complex lending scenarios, which contributed to higher broker satisfaction and successful loan approvals.• Innovative Lending Solutions: Engineered bespoke lending solutions for high-value Private and Business Bank clients, addressing intricate scenarios involving multilayered businesses, investment holding entities, company and trust borrowers, SMSFs, expats, construction projects, and guarantors.

At Macquarie, I consistently exceeded my KPIs every month, building strong relationships with banking specialists, credit analysts, and managers at all levels. My performance and contributions led to a promotion to Associate Manager within my first year.Key Contributions:• High-Value Home Loan Approvals: As an analyst, reviewed and wrote over $500 million in in home loans over a single financial year, driving significant business growth.• Client Management: Successfully managed home loan structuring for Private Bank, VIP, and high-net-worth clients, ensuring their complex needs were met with tailored solutions.

As a Payroll Administrator, I independently managed First Education’s business accounts across 3 centers, ensuring accurate and timely payroll processing while resolving any payment disputes.Key Contributions:• Payroll Management: Processed weekly payroll and quarterly superannuation for over 100 employees across three centers, maintaining accuracy and compliance.• Accounts Payable: Oversaw accounts payable for all operating expenses, ensuring timely payments and effective budget management.• Bookkeeping Support: Provided center managers with essential data for bookkeeping, supporting financial accuracy and operational efficiency.

As a Center Manager, I effectively bridge the gap between parents and tutors, coordinating sessions for new students and ensuring the center operates smoothly in all aspects.Key Contributions:• Financial Management: Handled accounts payable and receivable, ensuring accurate financial tracking and timely payments.• Bookkeeping & Invoicing: Managed bookkeeping tasks and invoiced clients, maintaining financial records and supporting operational efficiency.• Staff Recruitment: Successfully recruited and onboarded over five new tutors, enhancing the center’s instructional capabilities.• Student Onboarding: Facilitated the onboarding process for more than 40 new students, ensuring a seamless transition and positive experience.

Utilising a problem solving mindset I analysed complex home lending structures ranging from self-employed clients to guarantors.Key Contributions:* Accredited Home lending banker * Achieved over $10,000,000 in loan approvals * Specialist for complex lending files and business structures

Analysed complex unsecured lending files managing risk and customer satisfactionKey Contributions:* Managed a portfolio of over 40 clients* Achieved over 1 million in credit card and personal loan settlements