Guided branch to become one of credit union's most successful and productive by generating fast-flowing pipeline of $300K to $500K in loans each month to contribute to management of $400M in organizational assets.Hold bottom-line responsibility for operations management functions to include sales planning, goal setting, internal compliance monitoring, drawer audits, staff scheduling, payroll administration, purchasing, and Federal Reserve cash order processing. Interview, hire, and develop team of ~7 cross-functional personnel in account maintenance, consumer loan underwriting, and IRA account requirements; lead monthly branch staff meetings, provide individual coaching and performance evaluations, communicate organizational production goals and service objectives, and model winning sales and customer service strategies to team members. Proactively review transactions to analyze and resolve account discrepancies and out-of-balance issues and minimize organizational risk exposure.* As one of company's top-performing sales strategists, consistently exceed all monthly sales and loan goals, contributing to branch ranking within Top 3 of all credit union branches. Successfully underwrote and booked over $1.4M in consumer loans for branch in 2013. * Introduced streamlined control procedures to promote branch compliance with all governing regulations within a changeable regulatory climate, including creating dual control key logs, compiling Reg CC check 21 processing records, employing paperless record-keeping standards, and updating currency ordering and verification standards.* Played instrumental role in organizing community and fundraising events, public presentations, SEG enrollments, and area chapter meetings that significantly heightened organizational visibility among investors.* Consistently achieved highest cross-sell ratio on loan backend product sales, establishing over 90% success rate in 3 different product categories offered.

Prospected, secured, and managed lucrative accounts with a large commercial clientele, holding direct accountability for fulfillment of more than $100K in contracted project assignments.Worked closely with interior designers and décor firms to formulate and execute high-quality design projects. Opened consultative dialogues to establish client requirements and preferences; maintained communications through full project life-cycles to ensure on-time provision of deliverables within established budgets. Merchandised and managed 2,000 sq. ft. showroom of premium framed art and furniture. Utilized QuickBooks to perform A/R, A/P, and daily bank reconciliation accounting. * Increased overall sales by 25% within 2 years by delivering superior service to clients that yielded extensive repeat business and referrals.* Developed comprehensive inventory system and database for artwork.

Skillfully coordinated and concurrently directed daily operations for 2 separate e-commerce storefront locations producing annual revenues of $250K each.Motivated and managed ~ 6 personnel in providing consummately professional online auction services to customers. Tenaciously evaluated staff activities and store processes to identify and capitalize upon opportunities to control overhead, increase productivity, and optimize service provision. Quickly and efficiently responded to all customer concerns, questions, and emails. Created descriptive listings of online e-commerce marketplace auction items; oversaw mass listing of items through company database to eBay while minimizing errors. Managed and motivated employee production levels; handled shipping, inventory control, purchasing, and negotiating in bulk for wholesale orders. Cultivated a good e-commerce reputation through online feedback, surveys, and testimonials from walk-in store and online customers.* Networked extensively within the community to define directions for business development, building B2B and B2C partnerships that triggered substantial sales growth and increased annual profitability & revenues by an estimated 50%.* Designed and implemented efficient system for creating, photographing, and listing bulk online auctions.