Managed the technology team providing supervision of the helpdesk and IT operations Provide support and training for both new hires and current employees.Work on high value projects that enhance operational efficiency across all twenty-seven agency locations.Assign and prioritize help desk tickets creating a reduction in the total number of open tickets to less than 10 per agent.Continual systems analysis of network stability, security, and compliance with best practices.Driving changes that are needed to increase the efficiency of the agency technology.Provided guidance in moving from on-premises to cloud-based services.Moved in-field personnel from dual machine (desktop and laptop) to a laptop with docking station and monitor. (Created a reduction in operational costs and increased staff efficiency.)

Lead the technology team to provide timely support for the schools academic mission. Plan and execute the school years budget. Work on high value projects that enhance the operational efficiency of the school.Managed project to move the school from an on premise email to Google for Education.Created and implemented a plan to move the school to a remote instruction model before COVID 19 stay at home order.Planned and oversaw the project to update the schools instructional technology to meet the needs of a hybrid teaching model.Planned, purchased, and supervised the deployment of 50+ faculty laptops to further enhance the hybrid and in person teaching model.Collaborated with academic leadership to train faculty on new hardware and software.Note: This position was eliminated on 10/28/2021

Managed all technology for a multi-location retail store including; communications, video surveillance, point of sale, financial database, website, and servers.Planed, procured, and installed the following:all point-of-sale systemsall video surveillance systemsall site internet access creating a mesh network between many different ISP'smain office server and network hubvideo communication between all storesNote: Store closed in 2013

Lead administrator for all technology, including on the on air systems, sales systems, and servers. Took the sales teams to a shared computer to individual laptops. Upgraded the server for the on air systems to include redundant auto fail over servers. Migrated the file server to a windows domain server that was tied in to the main CBS network in New York.Note: Stations were sold in 04/2006 forcing the elimination of position.

Took care of the household chores and two children.

Lead administrator for all technology, including on the on air systems, sales systems, and servers for two sites. Supervised the upgrade of on air systems in both locations. Technical Support for both locations.